French Bedroom Opiniões 

Resposta da French Bedroom

19/12/2025

Thank you for taking the time to share your experience. We’re very sorry to hear that the bedspread did not meet your expectations.

When you contacted us, our team carefully reviewed the photographs you provided and confirmed that the item received was correct and in line with how the Soft Pink Bedspread is presented on our website. As with all online shopping, colours can vary slightly depending on screen settings and lighting.

As the order was delivered internationally to Australia and the item was supplied as described, any return would need to be arranged and covered by the customer in accordance with our returns policy.

Resposta da French Bedroom

19/12/2025

Thank you for taking the time to leave us valuable feedback, Lee.

We are sorry to learn that your parcel was mishandled and ripped open by DPD - this is so disappointing to hear!

Please do contact us directly if anything like this happens in the future, so that we can raise this with DPD immediately for their continued feedback and improvement.

Thank you Lee, we hope you are enjoying your new items!

Resposta da French Bedroom

15/12/2025

Thank you for your feedback, Becca, we're sorry to hear that your bedspread wasn't suitable!

We will pass your feedback onto our Product Team; they love to take inspiration and feedback from our customers and will appreciate your honesty. Thanks again!

Resposta da French Bedroom

16/12/2025

Thank you for taking the time to leave us such a wonderful, 5* review!

We are delighted to hear how much you love your new Love Story Cocoon Bed in Mole Velvet and we hope you will continue to love it for as long as you have it!

We're pleased to hear the service you experienced was kind and lovely and the white glove service was worth it! We hope to welcome you back in future!

Resposta da French Bedroom

16/12/2025

Thank you for leaving us a lovely 5* review regarding the Delft Blue Floral Rug you received!

We're thrilled to hear you love your new rug, and that you enjoyed the next working day delivery! We hope to welcome you back soon for more bedroom furnishings!

Resposta da French Bedroom

16/12/2025

Thank you for leaving us a wonderful 5* review regarding the gorgeous quality and styles we offer!

We are elated to hear you love your new Regency Rose Boudoir Ruffle Cushion - a truly elegant choice and timeless style!

Resposta da French Bedroom

19/12/2025

Thank you for sharing your feedback.

We’re sorry to hear you are disappointed, but we must clarify our position.

As stated in our policy, any damage to an item should be reported upon delivery. Our one-year manufacturing warranty covers defects in workmanship and materials, but does not cover accidental damage or issues that occur after delivery whilst the product is in your possession. You reported scratches on the side table eight months after delivery, which therefore falls outside the scope of our warranty.

We encourage all customers to inspect their deliveries and report any issues promptly so they can be resolved. Our policies are designed to ensure clarity, fairness, and the continued high standard of our products and service.

Resposta da French Bedroom

19/12/2025

Thank you for such a fabulous 5* review regarding your new Love Story Taupe Velvet Buttoned Upholstered Bed, Dawn-Marie!

This collection is made with solid oak wood with a stunning satin, ultra-matte varnish and is absolutely stunning! We were sorry to hear that the delivery team did not say goodbye when they left; whilst we understand how busy they are at this time of year, a swift 'goodbye' would have sufficed - we will feed this back to them!

Thank you again for your fantastic review, we look forward to your next purchase with us!

Resposta da French Bedroom

16/12/2025

Thank you for your fantastic 5* review regarding your new Wildflower Quilted Bedspread!

You have chosen one of our French Bedroom classic designs which is sure to look elegant and chic in any room - though we're sure it looks especially wonderful in yours! Thank you for taking the time to leave us a review!

Resposta da French Bedroom

19/12/2025

Thank you for your lovely 5* review regarding your new Pinot & Pomegranate Faux Fur Throw, Vanessa!

We are elated to hear how much you love this super soft and cosy throw! The colour is right on trend, and will be sure to keep you warm through the cooler months. Our next working day delivery is especially handy!

Resposta da French Bedroom

12/12/2025

Thank you for taking the time to leave us such an outstanding 5* review, Niki!

We were absolutely thrilled to receive your lovely, kind, and thoughtful review regarding our furniture collections, customer service, and delivery. We understand that buying new furniture is such a considered investment, and want to elevate your special experience as much as possible with personal connection and customer service.

We're delighted to hear that you adore your Love Story furniture as much as we do - we're constantly adding to this collection and may or may not have a few more new pieces pending for this collection in 2026!

Resposta da French Bedroom

8/12/2025

Thank you for leaving us a fantastic, 5* review, Melvyn, regarding your lovely new Chateauneuf Rustic Rattan French Bed!

You have chosen a gorgeous, timeless bed frame, and your matching bedsides should follow very soon to ensure your striking centrepiece of a bed is framed beautifully. If you need any assistance in future, we'd be happy to help! Thanks again.

Resposta da French Bedroom

8/12/2025

Thank you for providing us with some feedback regarding your DPD delivery.

We're sorry to hear that you had such trouble receiving your delivery via DPD! We would have liked to have helped make this experience easier for you, had we heard from you at the time. We hope you are enjoying your new Chinoiserie Blue Ceramic Lamps despite the delivery experience.

Resposta da French Bedroom

8/12/2025

Thank you for taking the time to leave us a lovely 5* review regarding your stunning and seasonal Tidings of Joy Bed Linen Set!

We're delighted to hear that you love it, and that you enjoyed the next working day delivery that we offer on our soft furnishing items! It really does come in handy! We hope to welcome you back in future, Patricia!

Resposta da French Bedroom

4/12/2025

Thank you for leaving us a lovely 5* review, Anna!

We always love seeing returning customers, and we're delighted that you've named us as your "favourite place to shop"! We hope you adore your Love Story Slim Bedside Table and Tumbling Roses Cushions and look forward to welcoming you back soon!

Resposta da French Bedroom

5/12/2025

Dear Alix,

We’re saddened to receive this 1* review following the resolution we recently completed for you outside of our usual term & conditions of warranty.

After reviewing the photos you provided of a clear break in two of the slats, our Product Team determined that the damage appeared to be accidental in nature and was not related to a manufacturing fault, which is why it isn’t covered under our one-year manufacturing warranty.

The proof of delivery images showed the bed, including the slats were delivered in perfect condition, and the items signed for as received in ‘perfect condition’, with the damage being reported two days later, following a mattress delivery from a different company. Damages reported after the point of delivery cannot be accepted at French Bedroom's liability.

Despite this, we wanted to ensure you could enjoy your new bed, so we covered the full cost of replacement slats.

With regards to the replacement slats we delivered to you, these were not in stock at the time you reported your issue, though we kept you fully informed throughout and you were aware of the wait time for us to receive this from our supplier.

We subsidise our delivery fees by over 60% for our customers. Delivery of our items is not cheap and we do not expect our customers to pay the true cost, which is why we absorb these additional operational costs. We also left the broken slats with you to avoid any additional charges to you, and replacement parts were sent as soon as they became available.

Our team acted beyond the warranty to provide a fair solution, and we hope this clarifies the steps we took to assist you.

Resposta da French Bedroom

19/12/2025

Thank you so much, Sorin, for leaving us such an outstanding 5* review!

We are just delighted that you are so overjoyed with your new furniture - there is truly no better feeling! Buying new furniture is such a considered purchase and it's important that the customer service you receive in the experience reflects this. We're thrilled that Connor gave you an experience to remember in your journey with us, thank you for giving him a shout out!

Thank you for your recommendation, Sorin, we are truly taken aback by your wonderful review!

Resposta da French Bedroom

19/12/2025

Thank you for taking the time to leave us such a wonderful 5* review regarding your new Boudoir Blanc White Cotton Bed and Paris 1500 Luxury Mattress!

We're thrilled to hear your delivery went so well, and that our delivery team were so helpful when delivering your lovely new furniture! Our Customer Experience Team are always on hand and happy to provide assistance before, during, and after your delivery and we're delighted to hear you felt this too!

Thanks again, we hope you return to us soon!

Resposta da French Bedroom

8/12/2025

Thank you for your kind and thoughtful 5* review, Susan!

We're delighted to hear you enjoying your experience with our lovely Customer Experience team, and that you would recommend us in future!

Thank you, we hope to welcome you back in future!