Had a broken piece of specialist piping in my building, my own handymen company led me in circles for 5 days on what should have been a simple fix. Finally got in touch with Clive at FreshGround who... Ver mais
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Absolutely fantastic service. Same day service to fix our few years old Billi Tap. Thank you Clive and the engineer Jamie Farrell who made it all happen. Jamie even did some extras too for us so Fresh... Ver mais
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I had emailed about my water dispenser being broken, expecting to be given a date for an engineer or technician to be available. instead one turned up within 5 minutes of me raising this issue and was... Ver mais
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Always a pleasure. Engineer call outs tend to be pretty quick and you can get updates if needed! I was left a message on my phone when they couldn't get thought to me to update times, which I really a... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de café
- também em
- Aluguer de material para escritório
- Fornecedor de máquinas de café
- Fornecedor de material para escritório
- Loja de materiais para escritório
Informação fornecida por diversas fontes externas
At FreshGround, we pride ourselves on our fresh approach to providing workplaces with coffee machines and water dispensers, with the highest levels of customer service. Starting out as a small family business, we’ve grown into one of the UK’s leading drinks suppliers, with offices in London, Manchester and Norwich. Sourcing the finest selection of quality beans, we’ve been supplying great tasting coffee for nearly 40 years.
Informações de contacto
4,6
Excelente
139 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
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As pessoas também visitaram
Excellent 5 star service
Excellent 5 star service, the technician was very knowledgeable and helpful. I whole heartedly recommend them, a really good experience.
29 de setembro de 2020
Opinião espontânea
Resposta da FreshGround
Hello Tony
That's great to hear how happy you are with your experience with us! Thank you so much for taking the time to leave such a great review.
Best wishes,
Jess
Very fast to respond when we had a…
Very fast to respond when we had a problem and sorted the problem really quickly.
Always supplies top up coffee beans on time.
The Jura coffee machine makes great coffee.
25 de setembro de 2020
Opinião espontânea
Resposta da FreshGround
Hello
Thank you so much for your amazing review, it's great to hear you're so happy with our service and coffee!
Best wishes,
Jess
What a great service
What a great service, I had a problem with my machine and an engineer was sent out within a day to repair it.
25 de setembro de 2020
Opinião espontânea
Resposta da FreshGround
Hello Paul
Thank you so much for taking the time to leave us a review, I'm really glad to hear you're so happy with our service!
Best wishes,
Jess
Thank you for an excellent job
Thank you for an excellent job, very fast friendly sufficient service.
Many Thanks
25 de setembro de 2020
Opinião espontânea
Resposta da FreshGround
Hello Alrico, thank you so much for taking the time to leave such a wonderful review!
Best wishes,
Jess
Very responsive with the descaling kit.
24 de setembro de 2020
Opinião espontânea
Resposta da FreshGround
Thanks so much for your review, Shakela, that's great feedback to hear!
Best wishes,
Jess
Resposta da FreshGround
Hello, thank you so much for your wonderful 5-star review, I'm glad to hear you're so pleased with our service!
Best wishes,
Jess
Friendly and helpful customer service…
Friendly and helpful customer service and very speedy delivery. Would recommend.
20 de agosto de 2020
Opinião espontânea
Resposta da FreshGround
Hello Nikki,
Thank you so much for your fab review! That's such great feedback to hear.
Best wishes,
Jess
Excellent coffee
Excellent coffee, especially those Rush Hour beans!
14 de agosto de 2020
Opinião espontânea
Resposta da FreshGround
Thanks for the brilliant review, Eddie, I'm so glad you enjoy our coffee so much!
Best wishes,
Jess
Excellent service
4 de agosto de 2020
Opinião espontânea
Resposta da FreshGround
Thank you so much for your wonderful review, Amanda!
Best wishes,
Jess
Order processed promptly and arrived…
Order processed promptly and arrived without problem ahead of the timescales i had expected. Would recommend.
27 de julho de 2020
Opinião espontânea
Resposta da FreshGround
Hello Karen
Thank you so much for taking the time and trouble to leave a review, I'm really pleased to hear your feedback!
Best wishes,
Jess
The installation engineer arrived on…
The installation engineer arrived on site very prompt in the morning and installed equipment with consumables and showed staff how to function and clean machines, he was very pleasant and helpful.
24 de julho de 2020
Opinião espontânea
Resposta da FreshGround
Hi Lisa
Thank you so much for your brilliant review. I'm so pleased to hear you were so happy with your installation!
Best wishes,
Jess
Pat was a great help and he was polite…
Pat was a great help and he was polite and fast working too. Great service
24 de junho de 2020
Opinião espontânea
Resposta da FreshGround
Hello Emily
Thank you so much for taking the time to leave your feedback, it's great to hear you're so pleased with the service!
Best wishes,
Jess
Excellent Customer Service + Products, highly recommend
FreshGround and FreshOffice provide excellent customer service and products. Our Account Manager, Melvyn Dunham, is friendly, proactive and very helpful. FreshGround products are excellent value for money and they offer great solutions for the office and working from home set up too.
19 de junho de 2020
Opinião espontânea
Resposta da FreshGround
Hello Lisa, thank you so much for your amazing review!
Best wishes, Jess
Fantastic service all the time when…
Fantastic service all the time when contacting Fresh Ground. Professional and polite customer service and prompt resolve.
17 de junho de 2020
Opinião espontânea
Resposta da FreshGround
Hello Adam
Thank you so much for your amazing review, I'm really pleased to hear you're so happy with our service!
Best wishes,
Jess
Amazing service :)
15 de junho de 2020
Opinião espontânea
Resposta da FreshGround
Hello, thank you so much for your wonderful review!
Best wishes,
Jess
Freindly and VERY speedy service
Freindly and VERY speedy service - thank you!
14 de junho de 2020
Opinião espontânea
Resposta da FreshGround
Hello Mike
Thank you so much for your brilliant review!
Best wishes,
Jess
Resposta da FreshGround
Hi there, thank you so much for your 5-star review!
Best wishes,
Jess
As always
As always, great service, and great products.
Huge thanks to your order processing team...sooo helpful !
1 de junho de 2020
Opinião espontânea
Resposta da FreshGround
Thanks Simon, that's great feedback! I shall definitely pass your comments onto our processing team.
Thanks again!
Best wishes, Jess
Quality made up for delivery delay
I waited a week and a half and it’s still not turned up.
Fortunately, the team were understanding and believed the delay was likely to be due to the volume of post that the Royal Mail is dealing with presently. The team kindly agreed to send me another box today, should it not arrive in the post, which very fortunately it did. I ordered the premium pack and I must say it is an absolute Pandoras box of treats and fabulous goodies.
18 de abril de 2020
Opinião espontânea
Resposta da FreshGround
Hi again Zoe
Thank you so much for taking the time to revisit your review, and for your wonderful comments. I'm really pleased that you're so happy with your perks box! Enjoy :)
Best wishes,
Jess
Hello Zoe
Thanks for your feedback. I'm really disappointed to hear that you haven't received your order, and can only offer my apologies. I checked with the team and can confirm it was dispatched last Tuesday (first working day after your order in line with our terms) but I'm afraid with the current situation we are at the mercy of third-party delivery services.
Please do drop me a line on jess.ford@freshground.co.uk if you still haven't received it by the end of today, and I'll make arrangements to send a replacement out for you on next day delivery.
Sorry once again.
Take care and best wishes,
Jess
Still not got to grips with the design
Still not got to grips with the design, interface and fit out coordination with our Contractors!
6 de abril de 2020
Opinião espontânea
Resposta da FreshGround
Hello Ian
Thanks for taking the time to leave your feedback, and I was sorry to read your comments. I know that our client care team has been working really hard to align with your contractors in order to complete your install, so my apologies that this is still ongoing.
Best wishes,
Jess
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