Fubo Opiniões 8515

I paid for a quarterly subscription, but my service was cancelled early due to a payment method change initiated by the company.

Even though I had already paid in full, my access was interrupted, and I only received a partial refund.

On top of that, I was asked to pay a higher price to renew the service.

This situation does not feel fair, especially since the change was outside of my control.

Disappointing experience and poor handling of existing customers.

I received an email offer from Fubo. They only have my email because I was a prior customer. Tried to redeem the offer but it would not apply the discount. Chatted with the AI Assistant. The offer cannot be redeemed since I am not a new customer. What is the point of sending me offers that I am not eligible for? The AI assistant wanted to give me instructions on how to get around the existing customer rule by creating a new account with another email. Not playing these games. Send me offers I am eligible for or don’t send them.

I have been a YouTube TV customer for about ten years now. Due to cost I decided to cancel and sign up for the ESPN & FOX ONE bundle because it is much cheaper and I watch these networks the most. Once MLB started I needed a way to watch Tigers baseball so I signed up for FUBO to watch baseball. To my disappointment I found out that the video quality on the ESPN & FOX networks is terrible, all their channels are very pixelated. Reached out to FUBO to trouble shot and they had me reinstall the app, try different devises but nothing helps. Comparing the ESPN & FOX ONE apps with the FUBO app was night and day. I also still had my YouTube TV active at the same time for comparing with FUBO and it wasn’t even close, FUBO video quality is bad.

Technician was very knowledgeable and helpful. He solved the problem quickly.

I signed up for a free trial and canceled it with the trial period and still getting billed. I have emailed them and called them and they continue to keep rebilling me. The customer service is a complete joke. Person i spoke to speaks broken english and told me she can’t help me another person needs to email me. Don not get involved with this company.( They are a total scam )

The representative was amazing

It is very hard to deal with your bot that has very limited options for solving your concerns. It is agony trying to do business with your company.

Since you want to have a more complete picture of my situation, I orginally signed up for FUBO in late March for a $47.00 program. Then I was told in early April that I needed to subscribe to a new plan to log on. So I paid $ 73.00 for the new plan. Thereafter I had another problem with loggin on and the bot told me I had to pay $73.00 again. Then I asked about the refund on the first $73.00 and the bot told me I was never going to get a refund on that. So I touced base with another bot and we agree that you could keep the money and my subscription would extend to 05/01/26 to make up for the double payment.

Then yesterday 04/03/26 I had some trouble logging in and again I got a bot. It helped me get to the log-in and I asked about the extension;. It could not confirm anything about it. I finally had to call the customer service # by phone and speak to a live representative who was helpful and assured me that the subscription would run to 05/01/26. I had asked the bot because I printed a copy of the conversation but it could not reference the conversation or help me in any way. (I guess it needs to be taken back to the shop and be re-programmed.

AI and live person, Maro. She was very patient helping me and have a calm voice the whole time.
I would also like to thank Fubo.tv for adjusting monthly billing once NBC was dropped. Most companies would leave billing as is until customer called and complained.

You pay $75. To sign up . After that they try and charge you $7.99 to $10 for every event??? There from Columbia!!

Fubo and Roku make it virtually impossible to cancel a free trial and I got screwed. I was unable to cancel as both companies said I had to cancel through the other, I ended up getting charged and Roku refuses to refund. Never again! Don’t get Funo!

In prove3 the signal strength bring back popular tv networks and local tv to there designated areas where they live
Yes I understand the channels I’m talking in Philadelphia area is the ID channel and 10 NBC

The agent was very professional, gave us all the options, explained everything in detail, walked us thru setting up the program and was extremely patient.
I am a very happy customer and would recommend their channel to everyone.

I had a somewhat complicated problem with the billing on my FUBO account, a family death, changing the name on the account and the email. I wrote a letter, accompanied it with a document, explained the issues and how I would like the issue resolved. Within 2 hours I not only had response, the actions I had asked for had BEEN ACCOMPLISHED. AMAZING. THANK YOU FUO

I subscribe fubo “latino “, but get mexico matches only in English 🤦‍♂️

Wonderful fast quick service paid very quick and painless

I have been a subscriber for almost 3 years. Service was excellent when I started but the past 12 months I have experienced screen freezing which can occur as often as every 3-4 minutes. So annoying.

No human tech support and no ability to correct. I have deleted the app off my TV (as directed by their worthless customer service chat bot) nothing works.

Cancelling and trying other options, but definitely would not recommend FUBO (should have been named FUBAR…that would have been accurate).

They were very very helpful but a pain to get refunded

Was able to watch the Italy World Cup Qualifier game

The interaction with the live agent was very helpful and efficient. The agent was very kind and knowledgeable and very interested in helping me. The AI experience on the other hand was useless. It is only after it sent me the same explanation each time I asked a question that it finally asked me if I would like to speak to a live agent. And, to be honest, until that question was posed, I thought that it was a live agent. So very good AI at imitation but after a certain point is useless. I think if someone has to ask the same question more than one, maybe that should be the point that a live agent conversation is possible and offered.