Love this company. They fulfill orders rather quickly. But their customer service is wonderful. So compassionate and efficient. With much common sense and not just to upsell something. They stand by t... Ver mais
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Leia as opiniões dos outros
Ana, who was the Emerson Ecologics/Fullscript representative who took my order, was superb in every aspect of our communication and in the ordering process. Difficulties threatened as a product which... Ver mais
I had the pleasure of working with Rachel T. and I couldn't be happier with her! She was professional, attentive and genuinely went above and beyond to help me. She made everything feel easy and str... Ver mais
A empresa respondeu
I've been ordering from Emerson for years and have always found the staff pleasant and knowledgeable. Just recently I sent them an order and received my order number. I then realized I had forgotten 1... Ver mais
Informações sobre a empresa
Escrito pela empresa
Fullscript is a leading platform that empowers whole person care by bringing providers and patients closer together. We provide access to the best, most clinically-effective supplement brands, industry-leading diagnostic tests, and advanced digital tools—all in one place. All so it’s easier for providers to personalize plans, and easier for patients to follow them.
Informações de contacto
360 Albert St., K1R 7X7, Ottawa, Canadá
- 1 866 807 3828
- practitioner-support@fullscript.com
- fullscript.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fullscript Exceeds My Expectations
My experience with Fullscript has been exceptional! Their customer service has exceeded my expectations!

Resposta da Fullscript
Customer service was very quick and…
Customer service was very quick and helpful! I missed a few items in my order and it was too late to update it, so they gave me free shipping so I could order the missing items. Thank you so much!

Resposta da Fullscript
Bron was most helpful with a problem I…
Bron was most helpful with a problem I was having with registering my updated reseller permit. He quickly got the situation fixed and followed up with both a phone call and an email. It was a win-win for all. He was kind and professional and prompt. I appreciate his service and competence.

Resposta da Fullscript
Wonderful customer service experience
Wonderful customer service experience! Jade G. was prompt, professional, and very helpful!

Resposta da Fullscript
Fantastic customer service
Fantastic customer service! Jade G. was very efficient and helpful!

Resposta da Fullscript
Amazing customer service and large…
Amazing customer service and large inventory of top notch clinician-approved supplements for my patients. So thankful for this one stop shop (better than Amazon for quality control and vetted formulas).

Resposta da Fullscript
From what I see they have no customer service
From what I see they have no customer service. Just some stupid Ada chatbot. I was going to place a big order today. Thankfully Amazon has it all. It's a little more expensive, but Fullscript doesn't deserve my business.

Resposta da Fullscript
Customer service with this company is…
Customer service with this company is impeccable. They have accommodated me in so many ways making my life so much more productive. Thank you Jade G for being so supportive and helpful.

Resposta da Fullscript
Account recovery
I had an account with Fullscript and I tried to get back on it. Unfortunately I tried to start a new one which did not work. I first tried to work through with the automated help which suggested dealing with an agent. The person I got to deal with was very helpful and discovered that I had a email address change. Jewel Z. helped solve this issue and got me back in my account. Great work. Thank you very much,Curtis

Resposta da Fullscript
My ordering mistake
I was helped by Hailey and I give her 5 stars. She figured out what to do right away. However, not being able to find a phone number or a way to contact someone about my mistake was crazy! I looked everywhere on the website and finally googled how to call Fullscript or how to reach customer service . That is nuts!

Resposta da Fullscript
Awesome Service
Awesome, super quick + supportive response from Jade G! Super helpful and understanding in supporting me and my client. Thanks!!

Resposta da Fullscript
I needed to make a return
I needed to make a return, and Jade was very prompt and detailed in giving me the information as to how to go about returning the product. I appreciated the time she took to make sure that I understood the process.

Resposta da Fullscript
Appreciation
A shoutout to Ms. Jade!
Thank you for your professionalism, for owning the issue and promptly addressing my concern!
We just received the replacement product.

Resposta da Fullscript
Always eager to help
Always a pleasure to speak with representatives, they are friendly, warm and very knowlegable, always eager to help. Bron listened to my concerns, responded with immediate help and took care of the problem. I felt listened to and very confident that the issue was taken care of. Thank you for your great support team.

Resposta da Fullscript
great service from Jade
great service from Jade, she found the solution to my problem pretty quickly, and I received the follow up email with the confirmation that all was good the day after.
Love Fullscript. made such a difference to help my clients get their supplements on time

Resposta da Fullscript
I have been with Emerson & Natural…
I have been with Emerson & Natural Partners for over 20 years. They have merged together to become Fullscript. The only reason they only got 4 stars is there was a product they didn't have that I needed. AND the person who helped me, walked me through how to get a "new product request" They will for sure get 5 stars if we can make this happen. I really love only having to go to one place to order all that I need. Thank you!

Resposta da Fullscript
Efficient, helpful patient work-flows
My call in earlier to Fullscript this morning was so helpful! My time was short, needing to identify details from a client's last order. Pia was so-o efficient in helping me see a 'drop-down' I needed to proceed for that client.

Resposta da Fullscript
Jasmyne W has been the best agent to…
Jasmyne W has been the best agent to help Troubleshoot and problem solve! Professional and kind, she answered all of my questions and helped solve some notification issues I was having. Thanks, Jasmyne!

Resposta da Fullscript
Long time satisfied customer
We have been purchasing from Emerson Ecologics for several years and never have any complaints. The products are of high quality, the shipping (even the non expedited shipping) is fast and usually arrives in 1-3 days, and the customer service is amazing. Bron assisted us on a call the other day and he went above and beyond to make certain that all our questions were answered. Very satisfied with his top notch level of customer service.

Resposta da Fullscript
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