I've had the "Chester Leather Electric Recliner Chair with Massage and Heat" a week and loving it. I haven't tried the "Heat" setting but the "Massage" setting sends a soothing vibration up and down t... Ver mais
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Leia as opiniões dos outros
I contacted furnitureonline.co.uk initially via email and then on the phone. I had some questions regarding the dimensions of the Hudson sofa bed range. I dealt with James. He was extremely helpful a... Ver mais
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I recently purchased two recliners from Furniture Online. Long story short, I wasn't satisfied with the chairs; however, due to circumstances, I had to delay the return. I contacted customer service... Ver mais
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I ordered a recliner chair from the company and then had to cancel it. I t was my fault I had to cancel it, a customer advisor called James emailed me a couple of times and then followed up with a pho... Ver mais
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Informações sobre a empresa
Escrito pela empresa
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Informações de contacto
318 Melton Road, LE4 7SL, Leicester, Reino Unido
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
great company to deal with
great company to deal with, the items I purchased are top quality
30 de março de 2026
Resposta da FurnitureOnline.co.uk
Hi Gary
Thank you for your kind words. We’re delighted to hear that you had a positive experience with us and that you’re pleased with the quality of your purchase.
Your feedback means a great deal to us, and we truly appreciate your support. We hope to have the pleasure of serving you again in the future.
Kind regards,
Furniture Online
Recliner chair - Spring sale.
I found my recliner chair in the Spring sale - there were plenty of items to choose from, all clearly described.
It was good quality and reasonably priced ...
30 de março de 2026
Resposta da FurnitureOnline.co.uk
Hi Christopher
Thank you for your wonderful review. We’re delighted to hear that you found the perfect recliner in our Spring sale and that you were happy with the range of options available.
It’s great to know that the product met your expectations in terms of quality and value for money.
We really appreciate your feedback and hope you enjoy your recliner for many years to come.
Kind regards,
Furniture Online
FurnitureOnline OK !
Ordering easy and everything sorted PDQ. Delivery very straightforward with no problems. Good service all round.
30 de março de 2026
Resposta da FurnitureOnline.co.uk
Hi Jonathan
Thank you for your lovely review. We’re really pleased to hear that the ordering process was smooth and that everything was arranged quickly for you.
It’s great to know the delivery went smoothly and that you were happy with the overall service.
We truly appreciate your feedback and hope to serve you again in the future.
Kind regards,
Furniture Online
Seriously would recommend the company
I’m very happy with the heat/massage recliner I bought from furniture online. Looks great in my lounge. Looks like a cinema recliner. Love that it heats and massages. Just right for my chronic condition. So comfy. Had a lot of compliments for it.
Thanks furniture online
30 de março de 2026
Resposta da FurnitureOnline.co.uk
Hi Louisa
Thank you for your wonderful feedback. We’re delighted to hear that you’re so pleased with your heat and massage recliner and that it’s both comfortable and supportive for your needs.
It’s great to know it looks the part in your lounge as well and has been getting compliments. We’re really glad it’s making a positive difference for you.
Thank you again for choosing Furniture Online, and we hope you continue to enjoy your recliner.
Kind regards,
Furniture Online
Very Comfortable - according to my mother.
Initially looked at getting a rise & recline chair from HSL who have a good range. Found Furniture Online possibly via Google & whilst their range of rise & recline chairs isn’t as big as HSL’s it is hard to ignore the difference in price between the two companies. Yes, HSL will send someone out to measure you up for your chair but other than overall chair size, seat height, width & depth there can’t be that many variables. My mother says the chair is very comfortable but as for the rise, recline & foot rest functions, I’m sure NASA got the recent moon mission craft into orbit with less consternation than the simple remote control seems to be causing my mother. It seemed difficult to justify the difference in cost between the Furniture Online chair & a similar chair from HSL - no doubt some of which pays for the home visits, TV advertising & the sales consultant’s commission/bonus. Delivery was prompt & the delivery guys got rid of the chair’s packaging as well as siting the chair where required, assembling & testing it - this did cost an extra £50 versus just delivering the chair & leaving the boxes door side which is free. Easy online ordering process too.
25 de março de 2026
Resposta da FurnitureOnline.co.uk
Hi Andy
Thank you for taking the time to share such a detailed review. We’re really pleased to hear that your mother finds the chair comfortable and that you were happy with the overall value, delivery service, and ordering process.
We also appreciate your honest feedback regarding the remote control. We understand it can take a little time to get used to, but if your mother needs any guidance, please don’t hesitate to get in touch; we’d be more than happy to help.
Thank you again for choosing Furniture Online, and we hope your mother continues to enjoy her chair.
Kind regards,
Furniture Online
Good service quick delivery however
Good service quick delivery however
Chair is a bit flimsy wobbly. Not for people who weigh 17 stone.
I’ve had to swap chairs so I use it. I weigh 9 stone. Shame
19 de março de 2026
Resposta da FurnitureOnline.co.uk
Hi Mrs Horrigan
Thank you for your feedback and for your kind words about our service and delivery.
We’re pleased to hear that you were happy with the overall experience, though we’re sorry to learn that the chair did not meet your expectations in terms of sturdiness. We understand how important comfort and support are, and we appreciate you sharing this as it can be helpful for both us and other customers.
If you ever need any guidance on choosing a model better suited to different weight requirements, our team would be more than happy to help.
Thank you again for taking the time to leave a review.
Kind regards,
Furniture Online
Not yet recieved
Not yet recieved. You need to check with your courier before asking what i think of a chair i have not recieved yet.
4 de abril de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Ian
Thank you for your feedback.
We’re sorry to hear that you’ve not yet received your order, and we completely understand how frustrating that must be.
We always aim to provide a smooth and reliable delivery experience, so we’re keen to look into this for you. As we’re unable to locate any order details linked to this review, we’re not currently able to check the status.
If this relates to an order with us, please contact our customer service team with your order number so we can investigate this promptly. You can reach us via email at sales@furnitureonline.co.uk or by calling us on 0116 218 2900, and we’ll be more than happy to assist.
We appreciate you bringing this to our attention and apologise for any inconvenience caused.
Kind regards,
Furniture Online
HIGHLY recommend furniture online
HIGHLY recommend furniture online! FANTASTIC service, and customer care. We had to call them to ask a question about our delivery, and the man we spoke to was awesome and incredibly helpful! Cannot praise this company more! The chair was fab too, it’s our third one! Perfect for my disabled adult son who loves it! First time buying from furniture online, but definitely not my last! Thankyou!!!!!!
2 de abril de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Sharon
Thank you so much for your wonderful review and for your kind words about our service.
We’re delighted to hear that you had such a positive experience with both our customer care team and your delivery enquiry. It’s especially lovely to know that the chair has been a great fit for your son and that you’ve chosen to come back to us for a third one – that truly means a lot to us.
Your recommendation and continued support are genuinely appreciated, and we’re so pleased we could meet your expectations.
Thank you again for taking the time to share your experience.
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Wendy
Thank you for your lovely review. We’re delighted to hear that you’re happy with your purchase and that the item was exactly as expected.
It’s also great to know that the delivery was quick and smooth. We truly appreciate your feedback and your support.
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Ian
Thank you for your kind review. We’re very pleased to hear that the delivery went smoothly and that our delivery team arrived on time and made a positive impression.
We’ll be sure to pass your feedback on to them, as they’ll really appreciate your comments. Thank you again for your support.
Kind regards,
Furniture Online
Excellent customer service
I found James to be very kind, helpful, polite and cheerful dealing with my error when purchasing a dining room table. I was so grateful to him from changing my panic into calm. Thank you James
31 de março de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Raymond
Thank you so much for your lovely 5-star review!
We’re truly pleased to hear about your positive experience with James. Mistakes can happen, and we completely understand how stressful that can feel, so it’s wonderful to know that he was able to step in, support you, and turn the situation into a much calmer one.
Your kind words about his helpfulness, politeness, and cheerful approach will certainly be passed on—he’ll be delighted to hear this.
Thank you again for taking the time to share your experience. If there’s ever anything more we can assist you with, please don’t hesitate to reach out. Wishing you all the best with your dining table!
Kind regards,
Furniture Online
Raise recliner chair was perfect
Chair is as described. Extremely comfortable, good head rest. Easy to work the controls. Looks good. Delivered in 4 days. Was worth paying extra for delivery and set up. Were in and out in minutes. Really good delivery partner
20 de março de 2026
Resposta da FurnitureOnline.co.uk
Hi Brian
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’re enjoying the comfort of the chair and that the headrest and controls are working well for you. It’s great to know the design met your expectations, too.
We’re especially pleased that your delivery experience was a positive one. Our delivery partners always aim to provide a smooth and efficient service, so it’s lovely to hear they were able to complete the setup quickly and professionally.
Thank you again for your kind feedback and support; it truly means a lot to us. If there’s ever anything else we can assist you with, please don’t hesitate to get in touch.
Wishing you many comfortable and relaxing moments in your new chair!
Kind regards,
Furniture Online
James was very helpful gold star
James was very helpful gold star
30 de março de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Sharon
Thank you for your kind review.
We’re really pleased to hear that James was able to assist you and provide a helpful experience throughout. Your feedback means a lot to us, and we’ll be sure to pass your comments on to him.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Lisa
Thank you for your feedback.
We’re pleased to hear that you find the recliner nice and comfortable. If there’s anything we could have done to make your experience a 5-star one, we’d really appreciate your thoughts.
Thank you again for your support.
Kind regards,
Furniture Online
Good customer service
I would like to recognise James for his good customer service skills whilst assisting me with a change to my order. His calm & friendly tone of voice gave me the confidence to know that my order will be delivered correctly. He also followed up with an email confirming our discussion.
Thank you James, for your helpful assistance!
27 de março de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Jackie
Thank you very much for your kind feedback.
We’re delighted to hear that James was able to assist you effectively and provide the reassurance you needed. Delivering clear, friendly, and reliable service is something we always strive for, so it’s great to know his support made a positive difference to your experience.
We will be sure to pass your comments on to James, who will truly appreciate your recognition.
Thank you again for taking the time to share your experience.
Kind regards,
Furniture Online
Excellent company
Brilliant firm to deal with. The chair was really nice but unfortunately it moved too easily on laminate floor. Therefore, I had to return it, Liam guided me through every step. Liam replied promptly to my emails with all the help I needed. Thank you Liam for all your help.
25 de fevereiro de 2026
Resposta da FurnitureOnline.co.uk
Hi Sarah
Thank you for your kind words and for taking the time to share your experience. We’re really pleased to hear that you were happy with the chair itself, and we completely understand the issue you experienced with the laminate flooring.
We’re especially glad that Liam was able to assist you throughout the return process and provide the support you needed. We’ll be sure to pass on your feedback to him.
We truly appreciate your understanding and hope we can assist you again in the future.
Kind regards,
Furniture Online
Fantastic chair
Fantastic chair, better than photo and extremely comfortable as well as stunning to look at in terms of design. Very Happy with this chair and would purchase a 2nd one.
16 de março de 2026
Resposta da FurnitureOnline.co.uk
Hi Love
Thank you so much for your wonderful feedback. We’re delighted to hear that the chair exceeded your expectations and that you’re pleased with both the comfort and design. It’s great to know you’re considering purchasing a second one as well. We truly appreciate your support and hope you continue to enjoy your chair.
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi R L
Thank you for your kind feedback. We’re really pleased to hear you were happy with the service. We truly appreciate your support and hope to assist you again in the future.
Kind regards,
Furniture Online
Recliner/ Raiser Chairs
These Riser/Recliner Chairs have been the best thing we have ever bought. They are very comfortable, and they are really good getting out of the chair with ease. Cannot recommend these chairs enough. Thank you!
23 de março de 2026
Opinião espontânea
Resposta da FurnitureOnline.co.uk
Hi Stella
Thank you very much for your wonderful review.
We’re absolutely delighted to hear that the riser recliner chairs have made such a positive difference and that you’re finding them both comfortable and helpful for getting up with ease. That is exactly what they are designed for, so it’s great to know they are working so well for you.
We truly appreciate your recommendation and kind words. Thank you again for your support, and please don’t hesitate to get in touch if you ever need any assistance in the future.
Kind regards,
Furniture Online
Great company really pleased with my…
Great company really pleased with my purchase of a reclining chair. It was as advertised and the price was very reasonable. Would definitely recommend and use them again.
16 de março de 2026
Resposta da FurnitureOnline.co.uk
Hi Carole
Thank you very much for your fantastic review!
We’re so pleased to hear that you’re happy with your reclining chair and that it met your expectations in both quality and value. It’s especially great to know you would recommend us and choose to shop with us again—that really means a lot.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Furniture Online
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