FurrandFamily Opiniões 

145
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I ordered in October 2025. I haven't received my order. When I queried it, they sent proof it had been made - in August 2026 - and no delivery or even attempt to resolve. So, essentially, they've just... Ver mais

Classificada 4 em 5 estrelas

Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent. Update: ite... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of min... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait,... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de animais de estimação
  2. Loja de lembranças
  3. Loja de artigos para animais de estimação
  4. Estúdio de fotografia

Escrito pela empresa

We Provide Unique Pet Arts for pet lovers all around the world. Mostly based on Custom Pet Portrait Dog portrait cat portrait and any animal lover pet portrait


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

145 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 57% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(145)

32 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Got the product... With problems

Received the wrong design twice before eventually getting it right for the 3rd delivery. The first design had a watermark on it, the second was a design I originally did not approve. The eventual correct order was decent however. Just soured by the experience.

21 de fevereiro de 2025
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Resposta da FurrandFamily

Thank you for your feedback. We truly regret the initial mix-up and any inconvenience it caused. As a small business, we always prioritize customer satisfaction, which is why we quickly corrected the issue and ensured you received the right design, even at a loss on our end.

While we’re happy that the final artwork met your expectations, we’re disappointed that your overall experience wasn’t as smooth as we aim for. We appreciate your patience and support, and if there’s anything we can do to improve your experience, please let us know!

Classificada 5 em 5 estrelas

Wonderful result of my photo

Brought artist photo of my sisters two dogs, very pleased with the photo, took a little longer than I expected to arrive after approval of proof. Would definitely use again

19 de fevereiro de 2025
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Resposta da FurrandFamily

Thank you for sharing your experience

Classificada 5 em 5 estrelas

Great product

Picture I chose done with care and preview great, price good and communication from company good very happy with my purchase thank u

9 de janeiro de 2025
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Resposta da FurrandFamily

Thank you for sharing your experience

Classificada 2 em 5 estrelas

Haven’t received my order

Haven’t received my order

7 de janeiro de 2025
logótipo da FurrandFamily

Resposta da FurrandFamily

Hello Gerald,
We send your preview on the email higgrigg@hotmail.co.uk
Please check your spam folder or search with our furrandfamily@gmail.com email to check your order.

Classificada 5 em 5 estrelas

a lovely gift

Got a disney pet portrait for a family member and she absolutely loved it

5 de janeiro de 2025
Opinião espontânea
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Resposta da FurrandFamily

Thank you for your love

Classificada 5 em 5 estrelas

great picture

great picture
really happy with it!!

10 de janeiro de 2025
Opinião espontânea
logótipo da FurrandFamily

Resposta da FurrandFamily

Thank you for your trust with us

Classificada 5 em 5 estrelas

Product was amazing

Product was amazing. Really happy with it

30 de dezembro de 2024
Opinião espontânea
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Resposta da FurrandFamily

Thank you for your trust with us

Classificada 5 em 5 estrelas

Excellent

Excellent. I bought a poster to be framed, of my sisters dog sat on the toilet; for her downstairs loo!! She absolutely loves it and said it’s the best present.

12 de dezembro de 2024
Opinião espontânea
logótipo da FurrandFamily

Resposta da FurrandFamily

Thank you for your trust with us

Classificada 5 em 5 estrelas

Lovely keepsake photo.

Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of minor changes which were done within a couple of days, again 'Christmas'. I ordered the jpeg version with the intention of printing and framing myself. Overall excellent service, great price and I will be ordering again.

25 de dezembro de 2024
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Resposta da FurrandFamily

Thank you for your trust with us

Classificada 5 em 5 estrelas

Pet portrait

Excellent service. They were quick to respond, from sending in the initial photo, sending a preview of the portrait and the picture being delivered. The quality is good, and we are very pleased with the final product.

14 de dezembro de 2024
Opinião espontânea
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Resposta da FurrandFamily

Thank you for your trust with us

Classificada 4 em 5 estrelas

Furr & Family - would recommend

Furr & Family product and service level were fantastic. I'm only deducting a star because the courier delivered the parcel to the wrong address and it took 3 stressful days to sort it out.

24 de dezembro de 2024
Opinião espontânea
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Resposta da FurrandFamily

Thank you for your trust with us

Classificada 4 em 5 estrelas

Good communication

The digital picture I received was great. It did take a nudge from me as the proof had not arrived in the time stated. Then the wrong portrait theme was sent and had to be redone. However, my messages were replied to fairly quickly and everything was resolved in the end. The actual product was fab!

12 de dezembro de 2024
Opinião espontânea
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Resposta da FurrandFamily

Thank you for your trust with us

Classificada 5 em 5 estrelas

Highly recommended

Super fast service, and it was great to get a test image to check it looked ok first. It was the best present I gave this Christmas, everyone was thrilled with it.

16 de dezembro de 2024
Opinião espontânea
logótipo da FurrandFamily

Resposta da FurrandFamily

Thank you for your trust with us

Classificada 5 em 5 estrelas

I left it to literally the last minute…

I left it to literally the last minute but they still managed to make a amazing portrait and it was delivered in time for Christmas. My family member was absolutely delighted with it. Thank you for you excellent communication and prompt delivery.

18 de dezembro de 2024
Opinião espontânea
logótipo da FurrandFamily

Resposta da FurrandFamily

Thank you for your trust with us

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