I ordered in October 2025. I haven't received my order. When I queried it, they sent proof it had been made - in August 2026 - and no delivery or even attempt to resolve. So, essentially, they've just... Ver mais
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Leia as opiniões dos outros
Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent. Update: ite... Ver mais
A empresa respondeu
Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of min... Ver mais
A empresa respondeu
Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait,... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de animais de estimação
- Loja de lembranças
- Loja de artigos para animais de estimação
- Estúdio de fotografia
Escrito pela empresa
We Provide Unique Pet Arts for pet lovers all around the world. Mostly based on Custom Pet Portrait Dog portrait cat portrait and any animal lover pet portrait
Informações de contacto
Reino Unido
- contact@furrandfamily.com
- furrandfamily.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 57% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Got the product... With problems
Received the wrong design twice before eventually getting it right for the 3rd delivery. The first design had a watermark on it, the second was a design I originally did not approve. The eventual correct order was decent however. Just soured by the experience.

Resposta da FurrandFamily
Wonderful result of my photo
Brought artist photo of my sisters two dogs, very pleased with the photo, took a little longer than I expected to arrive after approval of proof. Would definitely use again

Resposta da FurrandFamily
Brilliant quick service and high…
Brilliant quick service and high quality product. Will definitely use again

Resposta da FurrandFamily
Commination was a bit sketchy
Commination was a bit sketchy, but the end result was excellent .

Resposta da FurrandFamily
Great product
Picture I chose done with care and preview great, price good and communication from company good very happy with my purchase thank u

Resposta da FurrandFamily
Excellent service I was so pleased with…
Excellent service I was so pleased with the quality of the picture

Resposta da FurrandFamily
a lovely gift
Got a disney pet portrait for a family member and she absolutely loved it

Resposta da FurrandFamily

Resposta da FurrandFamily
Product was amazing
Product was amazing. Really happy with it

Resposta da FurrandFamily
Excellent
Excellent. I bought a poster to be framed, of my sisters dog sat on the toilet; for her downstairs loo!! She absolutely loves it and said it’s the best present.

Resposta da FurrandFamily
Lovely keepsake photo.
Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of minor changes which were done within a couple of days, again 'Christmas'. I ordered the jpeg version with the intention of printing and framing myself. Overall excellent service, great price and I will be ordering again.

Resposta da FurrandFamily
Pet portrait
Excellent service. They were quick to respond, from sending in the initial photo, sending a preview of the portrait and the picture being delivered. The quality is good, and we are very pleased with the final product.

Resposta da FurrandFamily
Furr & Family - would recommend
Furr & Family product and service level were fantastic. I'm only deducting a star because the courier delivered the parcel to the wrong address and it took 3 stressful days to sort it out.

Resposta da FurrandFamily

Resposta da FurrandFamily
Good communication
The digital picture I received was great. It did take a nudge from me as the proof had not arrived in the time stated. Then the wrong portrait theme was sent and had to be redone. However, my messages were replied to fairly quickly and everything was resolved in the end. The actual product was fab!

Resposta da FurrandFamily
Highly recommended
Super fast service, and it was great to get a test image to check it looked ok first. It was the best present I gave this Christmas, everyone was thrilled with it.

Resposta da FurrandFamily
I left it to literally the last minute…
I left it to literally the last minute but they still managed to make a amazing portrait and it was delivered in time for Christmas. My family member was absolutely delighted with it. Thank you for you excellent communication and prompt delivery.

Resposta da FurrandFamily
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