I ordered in October 2025. I haven't received my order. When I queried it, they sent proof it had been made - in August 2026 - and no delivery or even attempt to resolve. So, essentially, they've just... Ver mais
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Leia as opiniões dos outros
Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent. Update: ite... Ver mais
A empresa respondeu
Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of min... Ver mais
A empresa respondeu
Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait,... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de animais de estimação
- Loja de lembranças
- Loja de artigos para animais de estimação
- Estúdio de fotografia
Escrito pela empresa
We Provide Unique Pet Arts for pet lovers all around the world. Mostly based on Custom Pet Portrait Dog portrait cat portrait and any animal lover pet portrait
Informações de contacto
Reino Unido
- contact@furrandfamily.com
- furrandfamily.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 57% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great picture of our family dog
Great picture of our family dog, quick turn around first portrait quickly sent for approval, which we were delighted with.
Quick delivery, would highly recommend this service.

Resposta da FurrandFamily
My products were beautifully made
My products were beautifully made, just as advertised, so pleased.
Delivery was excellent, did not have to wait long.
Excellent work.

Resposta da FurrandFamily
The quality of the print was good and…
The quality of the print was good and the company was excellent when responding to the minor changes I wanted.

Resposta da FurrandFamily
I ordered a hoodie as a birthday gift…
I ordered a hoodie as a birthday gift for a special friend who has 4 dogs. The pre artwork of the dog images to be printed on the hoodie was fantastic but when I received the garment, the quality of the print was disgraceful. The images were not clear, the image material looked like it would instantly peel off and the overall look and feel was poor quality. I am very disappointed. I still gave the gift to my friend because I had nothing else to give her and had limited time, but I had to apologise that the quality was not up to my expectations. I won’t use Furr and family again which is a shame.

Resposta da FurrandFamily
Great experience and would highly…
Great experience and would highly recommend. Easy to order, preview provided the next day which was fantastic. Great customer service checking I was also happy with the order!! 👍

Resposta da FurrandFamily

Resposta da FurrandFamily
Great experience overall!
Great experience and quick communication throughout. Thrilled with the product quality.

Resposta da FurrandFamily
Sent pics of what I wanted on…
Sent pics of what I wanted on sweatshirt, and was sent back a sample of the embroidered pics for approval which I thought was a nice touch, I wanted the ears slightly shorter which was no trouble at all, communication was great, delivery was quick I'm very pleased with product.

Resposta da FurrandFamily
The sign ordered whilst the printing…
The sign ordered whilst the printing was really good the sign was rough around the edges and felt unfinished
I am also not sure it will weather well and as it’s an sign for outside we will see
Overall printing was good

Resposta da FurrandFamily
Amazing
Brought this for my mums birthday. It was of our precious lab who passed away last year and it meant the world to her, to the point of tears, over the picture.
Great products for any pet owners
Great products for any pet owners, great selection to choose from and adapt to your pet, would highly recommend to any pet owners, great gift for all.

Resposta da FurrandFamily
Wonderful work. ⭐ ⭐⭐⭐⭐
Wonderful work.
Great when communicating.
Very pleased, thinking which one to have done next is my only problem 😁

Resposta da FurrandFamily
Perfect Tribute
After losing our beloved West Highland Terrier, myself and my wife decided we would like a portrait picture to serve as a constant reminder of our beautiful boy.
After searching the internet, I came across Fur & Family and after browsing the gallery of customers animals decided upon their canvas oil painting, the ordering process was straightforward, simply send them a picture of your choice via the website attachment and await the result, if you are not happy with the result you can have multiple changes made until you are satisfied, fortunately for me my first picture approval was absolutely perfect with just a small amendment needed on the name text.
The whole process took approximately 3 weeks from start to delivery and the end result was nothing short of amazing, my picture arrived as a box canvas ready to hang, although I chose to remove the canvas from the framework & mount it inside a suitable picture frame which I had purchased elsewhere to suit our home decor.
The end result is a perfect tribute and reminder of our beloved boy who now takes pride of place in our living room.
Thank you to everyone involved in helping ease the pain of our loss.

Resposta da FurrandFamily
A great service
A great service, it was a very quick process. I loved having the option to see the image before printing. All I can say is that it arrived much bigger than expected (I had to double check the ordered dimensions), but that isn't a disaster!

Resposta da FurrandFamily
Great service and communication
Great service and communication. Such a lovely product. Can’t thank them enough

Resposta da FurrandFamily

Resposta da FurrandFamily
Absolutely loved my pet portrait
Absolutely loved my pet portrait! Purchased as a gift so only had a couple of pictures of the cat, but they did an amazing job at recreating my mums precious cat. She is going to be so pleased this mothers day.

Resposta da FurrandFamily
Amazing totally recommend
Amazing! Just loved our picture! It was perfect! Totally recommend. I’m definitely going to be getting another one!

Resposta da FurrandFamily
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