Resposta da Fusion5

Actualizada a 28/04/2026

Hi Masha,

Thank you for your feedback! We are thrilled to hear that you're enjoying your new Fusion 5 HELIOS12 and that the included stylus has made it feel like a true laptop replacement for you. At Fusion 5, we design our devices to deliver a premium and versatile experience, and it is always great to hear when our customers feel we have achieved that. We hope you continue to enjoy your device, and we look forward to supporting you again in the future.

— Team Fusion5

Resposta da Fusion5

27/04/2026

Hi Liz,

Thank you for taking the time to share your experience with our Helios12 Windows 11 Tablet. We are delighted to hear that you are enjoying it after a month of use. It's great to know that the large screen and included stylus have been particularly valuable for marking up documents and taking notes — exactly the kind of productivity the Helios12 is designed to support. We are also glad that the Windows experience has given you the flexibility of a laptop in a tablet form factor. Your recommendation means a great deal to us, and we hope the Helios12 continues to meet your needs for a long time to come

— Team Fusion5

Resposta da Fusion5

27/04/2026

Hi Виктория,

Thank you for sharing your feedback with us! We're pleased to hear that your tablet arrived on time, was packaged to a high standard, and accurately matched it's description. It is great to know that the setup process was straightforward and that everything has been working as expected. Customer satisfaction is at the heart of everything we do, and reviews like yours remind us why that matters. We hope you continue to enjoy your new tablet, and we look forward to welcoming you back should you need anything in the future

— Team Fusion5

Resposta da Fusion5

23/04/2026

Hi Jenna,

Thank you for taking the time to leave your feedback. We’re delighted to hear that you’re enjoying your new tablet and that the Windows 11 environment allows you to seamlessly use your existing setup. It’s great to know the device is effectively supporting advanced applications like Digital Factory and meeting your needs for DTF printing. We truly appreciate your feedback and are pleased the tablet is performing so well for your workflow. If you ever need any assistance, our support team is always here to help

— Team Fusion5

Resposta da Fusion5

23/04/2026

Hi Anastasiya,

Thank you for taking the time to leave your thoughts. We’re delighted to hear that the HELIOS12 is providing the balance of portability and functionality you were looking for, and that you’re enjoying the display quality and overall performance for day-to-day use. It’s also great to know the stylus has been a useful addition for notes and quick edits. We truly appreciate your feedback and are pleased the device is supporting your needs. If you ever require any assistance, our support team is always here to help

— Team Fusion5

Resposta da Fusion5

23/04/2026

Hi Olivia,

Thank you for taking the time to share your feedback. We’re delighted to hear that you’re finding your new device easy to use and convenient when on the go. It’s always encouraging to know our products are meeting our customers’ needs. Should you require any assistance in the future, please don’t hesitate to contact our support team

— Team Fusion5

Resposta da Fusion5

Actualizada a 23/04/2026

Hi Sinead,

Thank you for taking the time to leave us your feedback — we're sorry to hear that your experience hasn't met expectations.

We understand how frustrating it can be when a device doesn't perform as hoped, and we genuinely appreciate you bringing this to our attention. As a standard part of every purchase, we offer a 30-day returns period — if a device doesn't meet your expectations within that time, we're happy to arrange a hassle-free refund. Unfortunately, as your return request came in after this window had passed, we are unable to process a refund on this occasion in line with our returns policy.

That said, your device is covered under warranty and we would really like the opportunity to help resolve the issues you've experienced — whether that's performance, responsiveness, sound, or anything else you've raised. Our team is on hand to work through these with you, and in many cases issues like these can be addressed.

Please don't hesitate to reach out to us directly at eve@fusion5store.com and we'll do our best to make things right.

— Team Fusion5

Resposta da Fusion5

17/04/2026

Hi Daedreen,

Thank you for taking the time to share your experience. We’re pleased to hear that your new Fusion5 Windows tablet has been a reliable tool for both classroom and home use, and that it supports your day-to-day teaching needs. It’s especially great to know the performance and versatility, including use with a keyboard and for Zoom sessions, have made a positive difference. We truly appreciate your feedback and recommendation, and if there’s ever anything further we can assist with, please don’t hesitate to get in touch

— Team Fusion5

Resposta da Fusion5

Actualizada a 16/04/2026

Hi Екатерина,

Thank you for taking the time to share your experience with us

It's fantastic to hear that your new Fusion5 Helios12 Tablet has become such a valuable part of your photography kit! Knowing that the 12-inch display is delivering the colour accuracy and detail you need on location, and that the full Windows experience is giving you access to your professional editing software without compromise, really means a lot to us.

The idea of it fitting seamlessly into a camera bag as a portable workstation is something we're really proud of, so it's brilliant to hear it's making such a difference to your mobile workflow.

Thank you again for taking the time to share your experience — we hope the Fusion Tablet continues to be a trusted companion on every shoot

— Team Fusion5

Resposta da Fusion5

Actualizada a 16/04/2026

Hi Fabiano,

Thank you for your feedback!

We’re delighted to hear that you’re enjoying your new Fusion5 Helios12 tablet and that you’re pleased with the screen quality and smooth performance. It’s great to know the device is meeting your expectations.

If you ever need any assistance or have any questions, please don’t hesitate to reach out — we’re always happy to help

— Team Fusion5

Resposta da Fusion5

8/04/2026

Hi Colin,
Thank you so much for taking the time to leave us a review! We're really pleased to hear your order arrived quickly, that everything was as described, and that you found the setup nice and straightforward — that's exactly the experience we aim for. You make a fair point about the SD card, and we completely understand that it can catch customers off guard. You're right that keeping it separate helps us offer the best possible price on the device itself, but we'll certainly take your feedback on board as a reminder to make this clearer upfront. Thanks again for your support — we hope you're loving your new device, and please don't hesitate to get in touch if there's anything we can help with!

— Team Fusion5

Resposta da Fusion5

8/04/2026

Hi Matt,

Thank you for taking the time to leave us a review — we really appreciate all feedback received, and we're very sorry to hear that the warranty registration process was too time consuming

Just to clarify: depending on the model you've purchased, your device is covered by either a standard 1-year or 2-year warranty (Please see your sales invoice for confirmation) No registration is needed for this coverage.

However, if you register your purchase with us within 14 days of buying, we're happy to add a complimentary 90-day extension on top of your standard warranty at no extra cost. It's our way of saying thank you and giving you a little extra peace of mind.

We hope you're enjoying getting set up, and please don't hesitate to reach out to us directly if there's anything else we can help with!

- Team Fusion5

Resposta da Fusion5

30/03/2026

Hi Larisa,

Thank you for taking the time to leave your feedback. We’re thrilled to hear that you’re enjoying your tablet and that it’s meeting your expectations in terms of performance. Your satisfaction is exactly what we aim for, and it’s always encouraging to hear that our devices are making a positive difference for our customers. We truly appreciate you taking the time to share your experience

We hope you continue to enjoy your device, and should you ever need us, we are always here and happy to help!

- Team Fusion5

Resposta da Fusion5

27/03/2026

Hi Dominick,

Thank you so much for taking the time to leave us your feedback — it really does mean a lot to the team here at Fusion5! We always strive to ensure our customers receive clear, helpful communication and a friendly experience at every touchpoint, so it is absolutely brilliant to hear that we have delivered on that for you. We hope you continue to enjoy your product, and should you ever need us, we are always here and happy to help!

- Team Fusion5

Resposta da Fusion5

26/03/2026

Hi Kevin,

Thank you for taking the time to leave your feedback — we are happy to hear that you're pleased with both delivery, and your new device. Ensuring our customers receive their orders promptly and to a high standard is something we take great pride in, so it is wonderful to know we have delivered on that. We hope that you continue to enjoy your purchase, and should you ever need any assistance, please don't hesitate to get in touch.

- Team Fusion5

Resposta da Fusion5

25/03/2026

Hi Beta,

Thank you for taking the time to share your experience with us — we are delighted to hear that your Fusion5 tablet has made such a positive first impression. It is particularly pleasing to know that the rugged design has provided the peace of mind you were looking for in a household with young children, as durability and practicality are key considerations in the development of this product. We are also glad to hear that the setup process was straightforward and that the 12GB RAM and 512GB storage have stood out as excellent value. We are confident that as you continue to use the device, the battery life and overall performance will continue to impress. Should you have any questions or require any assistance at any point, please do not hesitate to contact us — we are always happy to help

- Team Fusion5

Resposta da Fusion5

25/03/2026

Hi Sharmila,

Thank you for taking the time to leave us your review — we are pleased to hear that you experienced both prompt service and excellent customer support. Ensuring our customers receive a timely and professional experience is something we are committed to delivering consistently, and it is always rewarding to know when we've achieved this. Your feedback is greatly appreciated and will be shared with the team. Should you require any assistance in the future, please do not hesitate to contact us

- Team Fusion5

Resposta da Fusion5

25/03/2026

Hi Ashley,

Thank you so much for the review — we are thrilled to hear that you are enjoying your Helios 10 Windows 11 Tablet! It's wonderful to know that the device has exceeded your expectations and is delivering the full Windows 11 experience you would expect from a desktop or laptop computer, in a convenient and portable form factor. The fact that it has surpassed the performance of your existing computer is a true testament to the power and capability we have packed into this device. Your enthusiasm and recommendation are greatly appreciated, and we hope your Helios 10 continues to impress. Should you ever need any assistance, please do not hesitate to contact us — we are always happy to help

- Team Fusion5

Resposta da Fusion5

25/03/2026

Hi Eica,

Thank you for taking the time to share your feedback — we are absolutely delighted to hear that your Fusion5 tablet has become such a valuable tool for your homeschooling programme. It is particularly pleasing to know that the device has proven intuitive and easy to navigate for younger users, which is a true reflection of the accessible and user-friendly experience we aim to deliver. Your recommendation means a great deal to us, and we hope your family continues to enjoy the tablet for many years to come. Should you ever require any assistance, please do not hesitate to contact us — we are always happy to help

- Team Fusion5

Resposta da Fusion5

25/03/2026

Hi Ede,

Thank you for taking the time to share your experience with us — we are delighted to hear that your Fusion5 Windows Tablet has exceeded your expectations. It's great to know that the device has proven both durable and capable of meeting the demands of video production, which is a testament to the quality and performance we strive to deliver across our product range. We greatly appreciate your support and look forward to continuing to provide products and services of the highest standard. Should you require any assistance in the future, please do not hesitate to contact us.

- Team Fusion5