Ever since we bought it in 2021, it hardly got android updates a couple times, its current android version is 10. Mostly it just hangs up all the time, is there anything you could help us to get i... Ver mais
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Leia as opiniões dos outros
When I bought a Fusion5 from Amazon, it came with a USA plug, not a UK one. I contacted Fusion5 & they sent me the correct plug which I received the following morning. The Fusion5 is a great tablet/P... Ver mais
my purchase was from Amazon a Fusion5 Model name FWIN232 HELIOS12 Memory storage capacity 512 GB Screen size 12 Inches. there was a problem with the tablet , so i contacted the customer service team,... Ver mais
This Fusion5 Lapbook laptop is fast and smooth to handle all my needs. I use it for everything: Email, social media, organizing photos, conference calls, streaming my favorite shows, even simple games... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Fusion5
Escrito pela empresa
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Informações de contacto
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Reino Unido
- eve@fusion5store.com
- fusion5store.com
4,5
Excelente
459 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Was very happy with response & delivery!
Was able to order right away due to the quick response via email. Ordered & received in a very timely manner!
16 de setembro de 2025
Resposta da Fusion5
Hi Cindy,
Thank you for your feedback. We’re delighted to hear that our prompt response and efficient ordering process made your experience seamless. It’s great to know that your order was received quickly, and we truly appreciate your support and trust in Fusion5
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Decent display quality
Even budget models seem to have acceptable screen brightness and color. Users often say the display “looks better than I expected for this price”, especially for HD movies, school boards, etc.
14 de setembro de 2025
Opinião espontânea
Resposta da Fusion5
Hi Janie,
Thank you for your feedback. We’re delighted to hear that you’ve been impressed with the quality and overall value of our devices. At Fusion5, we are committed to delivering exceptional quality across all our devices. Even our more budget-friendly models are designed to provide vibrant, high-quality displays and an engaging viewing experience, whether for work, study, or entertainment. We truly appreciate your kind feedback and are thrilled to know our products are exceeding expectations.
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Compact and handy, minor downsides
The Fusion 5 tablet arrived quickly and worked straight out of the box. I bought it mainly to use while travelling, and it’s been excellent for that. Only slight complaint is the sound, it's okay with headphones, but internal speakers aren’t the strongest. Still, I’d definitely buy from this brand again.
1 de setembro de 2025
Opinião espontânea
Resposta da Fusion5
Hi Santiago,
Thank you for your valuable feedback. We’re very pleased to hear that your Fusion5 tablet arrived promptly and has been performing well during your travels. We appreciate your comments regarding the speaker performance — your input helps us continue improving our products. It’s great to know that overall you’re satisfied with your purchase and would choose Fusion5 again
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Great all-rounder windows tablet
After using this Fusion5 tablet for over a month, I can confidently say it offers great value. The Windows 11 OS runs smoothly, supported by the powerful Intel 13th Gen processor and ample 8GB RAM. The 10-inch Full HD screen is vibrant, and the touchscreen responds well to input. The device’s connectivity options are excellent the USB 3.0 port and micro HDMI are very handy for work and entertainment setups. Battery life comfortably lasts a full day, and the dual cameras work well for video calls. For anyone wanting a portable, powerful Windows tablet without breaking the bank, this is a fantastic choice.
13 de setembro de 2025
Opinião espontânea
Resposta da Fusion5
Hi Dennis,
Thank you for sharing your feedback. We’re delighted to hear that your Fusion5 tablet is delivering the performance and versatility you expected. We appreciate your kind words and your trust in Fusion5
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!
Issues using the Fusion5 tablet that was purchased. A factory reset it did not fix the issue therefore a clean install was done on the device which fixed the issue however the drivers are not on the microsoft site and some of the features like tablet mode did not work. I've reached out to support at the start about getting these drivers, support seemed very helpful and after providing receipt of purchase, pics of the device, and more. Communication has stopped. Last communication over 1 month ago and 8 emails sent since the last communication with Ella at support. and still nothing. Very Poor, would not recommend to anyone. Tablet still unusable
3 de outubro de 2025
Opinião espontânea
Resposta da Fusion5
Hi Mark
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced. What you’ve described is highly unusual and not reflective of the standards we aim to provide our customers.
We would like the opportunity to resolve this for you. Please contact us directly at our centralised support email: Eve@fusion5store.com and a member of our team will be happy to provide full technical support, including the correct drivers for your device and assistance with any features that are not working as expected.
We appreciate your patience and hope to get your tablet fully operational as quickly as possible
-Team Fusion5
Tablet missing uk adapter
Can't fault Fusions customer service.
Tablet arrived with american adapter instead of english. One email and new one put in post - unfortunately RM seemed to have lost it so one more email replacement adapter posted and recieved next.
Would definitely buy from here again.
6 de setembro de 2025
Resposta da Fusion5
Hi CJ!
Thank you for your feedback
We’re really pleased to hear that you were happy with the way our team handled your issue, even though Royal Mail caused a slight delay along the way. It’s great to know your replacement adapter arrived safely in the end, and we truly appreciate your patience throughout the process. We’re delighted you would choose to buy from us again and look forward to serving you in the future
-Team Fusion5
Resposta da Fusion5
Hi Susan!
Thank you so much for your feedback. We’re thrilled to hear that you’re enjoying your new tablet and that our customer service met your expectations. Your support means a lot to us, and we look forward to continuing to provide you with great products and service
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
I wouldn't bother
I wouldn't bother, spend a little extra and get a good brand. I had to re-install some drivers. Went to the manufacturers website, download center. And there was no drivers. just a form to fill in as if i was reporting a fault. Opened the live chat. nothing for hours. gave up in the end. This is what you get when you cheap out on tech. 20 years in IT, and i class this as barely useable. works out of the box. but if you need to fix anything (which you will at some point) you will regret buying this. On a positive note.. it looks nice i guess..
23 de setembro de 2025
Opinião espontânea
Resposta da Fusion5
Hi j.j,
Thank you for your feedback!
We’re very sorry to hear about the frustration you’ve experienced and we truly appreciate you taking the time to let us know about this. To get this resolved quickly, please contact us directly at our centralised support email Eve@fusion5store.com
with an image of the rear (back) panel of your device, clearly showing any model / serial numbers printed. With this information, we’ll be able to provide you with the full driver pack for your model, or alternatively a driver repair tool to reinstall any missing drivers
We look forward to hearing from you soon!
-Team Fusion5
Fast reliable Service
I had tried to.order correct charger from 3 different places. All were wrong size. Fusion5 is the only 1 that sent me the correct one.
9 de setembro de 2025
Resposta da Fusion5
Hi Maria,
Thank you for your feedback! We’re delighted to hear that you finally received the correct charger and that we could provide the right solution after your previous difficulties. Your satisfaction means a lot to us, and we’re always here if you need any further assistance
-Team Fusion5
Great Tablet & Service!
Really happy with my Fusion5 tablet! Easy ordering, fast delivery, and the tablet works perfectly. Fusion5 does a great job with both product quality and customer service. Highly recommend!
18 de agosto de 2025
Resposta da Fusion5
Hi VLAD,
Thank you so much for your feedback! We’re thrilled to hear that your new tablet is working perfectly and that you had a smooth ordering experience with fast delivery.
If you ever need further assistance, we're always here to help!
-Team Fusion5
Excellent product at a great price
Easy to navigate website, great price for the laptop I chose and super fast delivery (next day)!
Very happy with my purchase.
9 de setembro de 2025
Resposta da Fusion5
Hi Graham,
Thank you for your feedback! We’re so pleased to hear that you found our website easy to navigate and great value. It’s awesome to know you’re happy with your purchase, and we truly appreciate you taking the time to share your experience.
If you ever need further assistance, we're always here to help!
-Team Fusion5
Great product, responsive support and quick delivery
Slight problems with ordering on the web site resolved after contacting support folk and very quick delivery after ordering. And the Windows tablet is a brilliant little device.
30 de agosto de 2025
Resposta da Fusion5
Hi Ian!
Thank you for your feedback. We’re glad our support team could help resolve any issues you encountered, and that your delivery arrived quickly. It’s great to hear that you’re enjoying your new Windows tablet!
If you ever need any further assistance, we're always here to help!
-Team Fusion5
I've ordered from Fusion5 several times…
I've ordered from Fusion5 several times (a tablet and several chargers) and have had them replace the battery on my tablet when it finally needed a new one, so I have some experience with them. They got my latest order out and on the way quickly, it actually arrived a bit earlier than originally expected (coming from FL to AK!). I recommend them to my friends and acquaintances.
6 de setembro de 2025
Resposta da Fusion5
Hi Ronald!
Thank you so much for sharing your experience. We’re thrilled to hear that your orders arrived quickly, and that our support has been helpful. We truly appreciate your continued trust in Fusion5 and your recommendations to friends and acquaintances—it means a lot to us!
If you ever need further assistance, we're always here to help!
-Team Fusion5
Resposta da Fusion5
Hi Tyron!
Thank you for your feedback. We’re delighted to hear about your shipment. We always strive to make purchasing and delivery as smooth as possible, and it’s great to know we met your expectations. Your support means a lot to us!
If you ever need further assistance, we're always here to help!
-Team Fusion5
Replacement tablet
My device was easy enough to configure, and I was pleasantly surprised when files saved on my previous device showed up on this one - without me even having to do anything!
7 de março de 2025
Opinião espontânea
Resposta da Fusion5
Hi David,
Thank you for your feedback—we’re so pleased to hear that your new device was easy to set up and that your files transferred across seamlessly. It’s great to know the process saved you time and effort, and we’re delighted you’re enjoying the smooth start with your new device. If there's absolutely anything you need further assistance with, we're always here to help
-Team Fusion5
Excellent advice when charging fault emerged, followed by top rate service.
Quick response in advising next steps when charging fault emerged. Quick spares service. Excellent response.
14 de agosto de 2025
Resposta da Fusion5
Hi Colin,
Thank you so much for your kind feedback – we’re delighted to hear that you found our advice and support helpful. It’s always our aim to make the process as smooth as possible, and we truly appreciate you taking the time to share your experience with us.
If you ever require further assistance in the future, we're always here to help
-Team Fusion5
Superb service
Superb service. The true test of a company is when something goes 'wrong'. I cracked my Win 11 2023 Tablet screen - my fault. Fusion5 gave incredible service, making the return and repair easy. Also extremely reasonable at £69
16 de agosto de 2025
Opinião espontânea
Resposta da Fusion5
Hi Glyn,
Thank you for taking the time to share your experience
We’re delighted to hear that you found our service helpful and straightforward. We really appreciate your kind words and your support means a lot to us!
If you ever need further assistance, we're always here to help
-Team Fusion5
Windows 11 tablet
Windows 11 tablet - excellent value and speedy performance, impressive product
6 de agosto de 2025
Resposta da Fusion5
Hi Nick,
Thank you for your feedback
We’re delighted to hear you’re enjoying your new Windows 11 tablet and that it offers great value and speedy performance. It’s awesome to know your thoughts, and we truly appreciate your support. We hope your new tablet continues to serve you well!
If you ever need further assistance, we're always here to help
-Team Fusion5
Had a terrible time finding compatible…
Had a terrible time finding compatible power charger as the original that came with the tablet a few months ago broke (the male part). Bought 4 & had to return. Finally actually did a chat at the web site & told my story & provided a picture of the back of my tablet that showed details of type of tablet. The response gave me page of the proper power charger so purchased & I was ecstatic that it was the correct one!
6 de agosto de 2025
Resposta da Fusion5
Hi Karin,
Thank you for taking the time to share your experience. While we’re sorry to hear about the difficulties you initially faced in finding a compatible charger, we’re so pleased that we could assist you in both locating the correct one, and helping you get everything running smoothly again. Your support means a great deal to us, and we truly appreciate you sharing this with us
If you ever need further assistance in the future, please know we’re always here to help
-Team Fusion5
Tried to go thru Amazon with no luck
Tried to go thru Amazon with no luck, emailed Fusion received help right away.
29 de julho de 2025
Resposta da Fusion5
Hi Tanya,
Thank you for taking the time to share your feedback. We're delighted to hear that our team was able to assist you promptly and efficiently. Your satisfaction is very important to us, and we truly appreciate your support and trust. We are always here should you need any further assistance
-Team Fusion5
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