Broadband stopped working in the afternoon. Shane at G-Network was really helpful and booked Luis the engineer for the next morning. Worth mentioning also that it didn’t take an age to get through, un... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We now have super-fast WiFi that costs less than we were paying our regular provider for old fashioned copper-fed WiFi. G.network were easy to contact and once it was agreed their service was avail... Ver mais
A empresa respondeu
Kenyon who did the installation was brilliant. Did a big complicated job very fast and left it clean and working while being great to deal with. Altogether a great experience and now I have amazingly... Ver mais
G. Network was quick, efficient and incredibly resourceful when installing our WiFi. German Schmidt and Laurence Bollers were kind, attentive to our needs and very well informed on the service they we... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Escrito pela empresa
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service from our London based team.
Informações de contacto
251 Southwark Bridge Road, SE1 6FJ, London, Reino Unido
- 020 3909 4555
- customerservice@g.network
- g.network
4,7
Excelente
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good experience and nice ppl
Good experience and nice ppl. My installer was German Schmidt, he communicated clearly before he arrived, was on time and did a thorough job. He even suggested ways to improve the service I got which was really helpful. Thank you!
20 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for your fantastic feedback! We're so pleased to hear you had such a positive experience. German Schmidt will be delighted to know that his clear communication, punctuality, and thorough work made a difference. We really appreciate you highlighting his helpful suggestions and professionalism. We'll be sure to pass your kind words along to him—thank you for choosing us!
Thanks,
Ahmed
Andew& Laurence did fantastic job…
Andew& Laurence did fantastic job today. Thanks a lot.
21 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for your kind feedback! We're delighted to hear Andrew and Laurence did a fantastic job. We'll be sure to pass your appreciation on to them. We really appreciate you taking the time to share your experience—thank you for choosing us!
thanks,
Ahmed
Good support and communications
Will has been a great support, very timely responses and helpful ones too - which is critical especially when you can't afford having any lapse in wifi connection to support working from home. Thank you for the help, Will!
21 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for your wonderful feedback! We're delighted to hear Will provided such timely and helpful support, especially when staying connected is so important for working from home. We'll be sure to pass your kind words on to him. We really appreciate you taking the time to share your experience and thank you for choosing us!
Thanks,
Ahmed
Termination charges
Mandatory termination charge for ~12 months, despite cancelled tenancy agreement meaning i'm no longer at the property.
Effectively, i'm paying the internet bill for the new tenant. Great support G NETWORK
Response from customer support was "your fault"
20 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for getting in touch, and we're sincerely sorry to hear about your experience. We understand how frustrating this situation must be, especially given the change in your tenancy.
We would like to clarify that our Terms and Conditions, which are provided during the sign-up process, explain that if a service is cancelled before the end of the agreed minimum contract term, an early termination charge applies. This charge covers the remaining period of the contract and is a standard part of the agreement accepted when the service was activated.
We appreciate that your tenancy has ended, and while we understand this was outside of your plans, the contract is tied to the service agreement rather than the tenancy itself. Unfortunately, this means the early termination charges still apply when the contract is ended during the minimum term.
We also apologise if our previous communication came across as dismissive. It was never our intention to suggest that the situation was simply "your fault," and we're sorry if our wording gave that impression. We always aim to treat our customers with respect and empathy.
Ahmed
Excellent installation engineer
Our installation engineer, Luis, was just outstanding. He helped us get setup and didn’t leave until we were confident with it all. He went on to offer to help us move some furniture as we’d just moved in - what a brilliant human being. We’re loyal customers for life now! Speed and signal all working as expected.
18 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for your incredible feedback! We're thrilled to hear Luis went above and beyond to make sure you were fully set up and confident with your service. His kindness and willingness to help truly reflect the level of care we aim to provide. We'll be sure to share your lovely words with him. We're delighted to have you as loyal customers and hope you continue to enjoy your fast and reliable connection!
thanks,
Ahmed
Marylebone Install
G Network did our fibre install last week. We had 4 engineers as it was a new connection to a multi let building. Luis, German, Mohamed & Laurence were excellent. On time, polite & respectful. Friendly and did a quick and neat job. Thanks all.
13 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for your fantastic feedback! We're delighted to hear that Luis, German, Mohamed, and Laurence provided such a professional and efficient installation experience. It's great to know they were punctual, respectful, friendly, and completed the work neatly. We'll be sure to pass your kind words on to the whole team. We really appreciate you taking the time to share your experience and thank you for choosing us!
thanks,
Ahmed
I had an issue with the route of the…
I had an issue with the route of the fibre cable into my property. I spoke with Tony in Customer Services who had no trouble understanding the problem and an engineer was organised to visit me very quickly. German, the engineer, spent a good couple of hours working on the issue and left with it fully resolved. I've had the need for G-Network's help a couple of times this year and their service has been nothing short of excellent each time.
16 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for your fantastic feedback! We're delighted to hear that Tony and German provided such excellent support and helped resolve your fibre cable issue so efficiently. It's great to know Tony understood the problem quickly and arranged the right help, while German took the time to fully investigate and fix everything. We really appreciate your continued trust in G.Network and your kind words about our service. We'll be sure to pass your feedback on to the team!
Thanks,
Ahmed
Best engineer ever
Truly impressive dedication from German, G.Network's engineer. My installation was a tricky one — the nearest connection box is two houses away — yet he stayed to do the job properly, carefully, and with excellent attention to detail, rather than taking a quicker, cheap-and-cheerful approach. I'm delighted with the result. But can't help feeling sorry for German as he only got to leave 20 minutes ago (it's 7:50pm now).
One tip: don't cancel your existing internet until a few days after G.Network finishes installing. Your line may not be activated straight away (mine isn't active yet, but activation expected within a few days at most).
17 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for your detailed and thoughtful feedback! We're thrilled to hear German went above and beyond to complete such a challenging installation with care, patience, and great attention to detail. We truly appreciate you recognising his dedication and commitment to doing the job properly. We'll be sure to share your kind words with German and the wider team.
Thank you also for sharing your helpful tip with other customers. We hope your service is activated very soon and that you enjoy your G.Network connection once you're fully up and running!
Thanks,
Ahmed
Absolutely outstanding!
Absolutely outstanding service from G.Network from start to finish. Every person we dealt with from sales and technical support to the installation team,was professional, friendly, and a pleasure to deal with.
We were hesitant about leaving one of the big providers, but we’re so glad we did. Our full fibre connection is at least four times faster than before.
A special thank you to Laurence and Andrew, who were fantastic installers and great ambassadors for the company.
Highly recommended!
17 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for your fantastic feedback! We're delighted to hear that your experience with G.Network has been outstanding from start to finish. It's wonderful to know that every team you've interacted with, from sales and support to installation, provided professional and friendly service.
We're especially pleased to hear Laurence and Andrew made such a positive impression during your installation. We'll be sure to pass your kind words on to them and the wider team. It's great to know you're enjoying the improved speed and performance of your full-fibre connection.
Thank you for choosing G.Network and for your highly valued recommendation!
Thanks,
Ahmed
Such a great company to work with
Such a great company to work with. So refreshing after 20+ years with big juggernaut companies who don’t need to value their customers. Support has been second to none, and installation a breeze. Andrew and Laurence were friendly, efficient and helpful!
17 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for your wonderful feedback! We're delighted to hear that you've had such a positive experience with G.Network after so many years with larger providers. It's fantastic to know our support team and installation process made such a great impression. We'll be sure to pass your kind words on to Andrew and Laurence—they'll be thrilled to hear their friendly and helpful service was appreciated.
Thank you for choosing G.Network and for sharing your experience with us!
Ahmed
A positive Experience
Very professional service. The guys turned up as promised and German and Oliver were very\n Helpful in explaining the whole procedure, postup. The final setting up process was a little bit complicated, but they were very patient with me and explained the whole procedure full stop but highly recommend them, the download speed seemed pretty decent too. And it's a relief to finally have fast broadband hostop.Overall, a very positive experience up fire stars.Thank you so much
14 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for taking the time to leave such a fantastic review!
We're delighted to hear that you had such a positive experience with your installation. We'll be sure to pass your kind comments on to German and Oliver—they'll be pleased to know their professionalism, patience, and clear explanations made the setup process easier for you.
It's also great to hear you're enjoying your new broadband speeds. We hope you continue to have an excellent experience with the service.
Thank you again for your recommendation and for choosing us. Enjoy your fast broadband!
Ahmed
Engineer was extremely nice and did a…
Engineer was extremely nice and did a fabulous job.
14 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for your wonderful feedback!
We're delighted to hear that our engineer was extremely friendly and did such a fabulous job. We'll be sure to pass your kind comments on—they'll really appreciate the recognition.
Thank you for choosing us, and we hope you continue to enjoy our service!
Ahmed
Great service
Everyone we worked with from initial inquiries to installation was very helpful, professional and polite. There was a short turn around time from phone inquiry to survey to installation and the communication throughout was consistently good. Greatly appreciated that they even checked to make sure we could connect different devices before leaving. A positive experience. Thank you!
14 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you so much for your wonderful feedback!
We're delighted to hear that you had such a positive experience from your initial enquiry right through to the installation. Providing helpful, professional service and keeping our customers informed every step of the way is something we take great pride in.
It's great to know that our team took the time to ensure all of your devices were connected and working before leaving. We'll be sure to share your kind comments with everyone involved—they'll really appreciate your recognition.
Thank you for choosing us, and we hope you continue to enjoy your service!
Ahmed
Easy and hassle free installation with…
Easy and hassle free installation with Luis German! Agreed exact routing of the cable and Luis stayed to ensure signal strength was acceptable throughout property. Thanks for your help today Luis!
13 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for taking the time to leave such a lovely review!
We're so pleased to hear that your installation was easy and hassle-free. It's great to know that Luis took the time to agree the cable routing with you and stayed to ensure you had a strong signal throughout your property.
We'll be sure to pass your kind words on to Luis and German—they'll be delighted to hear your feedback.
Thank you for choosing us, and we hope you continue to enjoy your service!
Ahmed
Great Service
The installation was very easy and German Schmidt communicated everything we needed to know. He was helpful with further information we needed for our flat. Would recommend.
1 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for your fantastic feedback!
We're delighted to hear that your installation went smoothly and that German provided clear communication throughout the process. It's great to know he was able to answer your questions and provide the additional information you needed for your flat.
We'll be sure to pass your kind comments on to German—he'll really appreciate your recognition.
Thank you for your recommendation, and we hope you continue to enjoy your service!
Ahmed
Truly delivers superior Internet
Truly delivered superior Internet and despite many delays of nearly 6 years since the cables were laid they eventually delivered. Everyone I have dealt with have been polite and explanatory. While they may not have very many people in the organisation they truly coordinate to get you connected as soon as possible. Both the engineers that worked on my property has been polite, respectful and truly hardworking. They probably can improve their delivery speed.
My only advice to anyone getting connected it to have your full day free as things may take lot longer than expected if it's the very first connection to your apartment block.
9 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for taking the time to share such detailed feedback with us.
We're delighted to hear that you’re now enjoying your internet service and that your experience with our team has been positive. We really appreciate your kind words about our staff and engineers, and we're pleased to hear they were polite, respectful, hardworking, and kept you informed throughout the process.
We also appreciate your patience, especially given the delays you experienced before getting connected. We understand that waiting for a first connection to a property can be frustrating, and we’re grateful for your understanding while we worked to complete the installation.
Thank you as well for your constructive feedback regarding delivery times. We’re always looking for ways to improve our processes and make the customer journey as smooth and efficient as possible.
We hope you continue to enjoy your improved internet connection, and thank you again for choosing us.
Ahmed
The setup was smooth and our engineer…
The setup was smooth and our engineer German Schmidt was polite and professional
9 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for taking the time to share your feedback. We're delighted to hear that your setup went smoothly and that German Schmidt was polite and professional throughout the installation.
We'll be sure to pass your kind comments on to German, as we know he'll appreciate the recognition.
New Customer Team Fail, but once connected and installed great company and service
Connections Customer Service teams needs a lot lot of work. Complete complete fail.
However I need to praise Cheryl, Rasharn Braham-Morgan in connections team - once i got held of them they did everything possible to keep me updated.
The failure was from ordering to getting a response from anyone. I even wanted to talk to someone during the order - no customer service isnt available they are triaging another issue atm will take your name down call in 2 days, no call back. Tried 4 more times - so 4 call backs never a response. Then got onto cheryl she just listened and was sorry and even though she was support she put me on hold and found answers unlike everyone else that just took name down and a failed call back
Then Rasharn Braham-Morgan finally made contact in the connection teams - and was just great and informative and just kept communicating, was brilliant
Then Jermaine installation guy was brilliant friendly and amazing and very knowledgable. His service made up for the complete failure in the step 1 process.
But G.Network you have a lot to do to pick up that first customer, first service - first impressions do count - and complete failure it was - i had to keep chasing - most people wouldnt chase, I joked at first i thought you were a scam company as your deals were good to be true - the only provider in our area above 80, but no returning calls so i thought yes it was a scam.
Then your phone system press 4 to talk to someone about installations - then it goes to that team and it agains its support - its not customer service - they cant help you with anything - so again fix up your act - serious attention needs doing for stage 1 / new customers.
Only continuing you as i dont have to deal with new connections team again or i now have contact information of Jermaine and Rasharn - and email them directly -
9 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you enjoyed our service. Your comments are greatly appreciated and help us understand what we're doing well.
We also value all customer feedback and will take your comments on board as we continue to improve our services and ensure we provide the best possible experience.
Thank you for choosing us. We look forward to serving you again in the future.
Ahmed
John Goodwin my brother from another…
John Goodwin my brother from another mother always there to help great team player.
8 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for taking the time to share your feedback.
We're delighted to hear such positive comments about John Goodwin. It's great to know that he is always there to help and is recognised as a valued team player.
We'll be sure to pass your kind words on to John, as we know he’ll appreciate the recognition.
Ahmed
Happy with it
Happy with it. Professional and nice. Fazle Victor did a very good job.
8 de julho de 2026
Opinião espontânea
Resposta da G. Network
Thank you for taking the time to share your feedback.
We're delighted to hear that you were happy with the service and that Fazle and Victor provided a professional and friendly experience. We'll be sure to pass your kind comments on to Fazle and victor, as we're sure he’ll appreciate the recognition.
Thank you again for your feedback. We really appreciate your support.
Ahmed
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.