I'm typing words, but words can't explain how perfect the experience has been doing business with this company. 5-star customer service resolving every issue with empathy my extremely frustrating situ... Ver mais
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Max Fu and crew are second to none! They went way above and beyond to help me with making a special order. Me not being tech savvy they helped with a lot of advice, guidance, tips and most of all........ Ver mais
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A very positive experience and conversation with the seller. The seller Max knew what Arthur was looking for, and made sure that Max would produce a great product. I would be interested in having some... Ver mais
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Purchased an NES/SNES combo unit as a birthday gift for my sons. SNES gameplay had several issues (minimized screen size, poor audio quality and severely reduced gameplay speed). While it took a while... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We Play and Review Each Product We Sell. We're a group of video game-manics who strive to import and provide quality video game products, to gamers all over the world. Our team source products directly from manufacturers and fulfill orders via our self-built fulfillment network, eg, overseas and domestic facilities, air cargos, etc. We employ world-class carriers like UPS, DHL, USPS and FBA as our shipping partners for international and domestic shipping. Most importantly, we play and review each product, like a real gamer does before we sell it. US Location: GameGear.net 201 Ruthar Dr. Newark, DE 19711 Email: support@gamegear.net Phone: 323-334-0979
Informações de contacto
201 Ruthar drive, 19711, newark, Estados Unidos da América
- 3233340979
- support@gamegear.net
- gamegear.net
4,6
Excelente
186 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
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Great purchase
Great purchase. Massive amount of games. No issues so far everything has played as well as original. Any USB controller will work.
7 de outubro de 2025
Very awesome preloaded card
Very awesome preloaded card. Great customer service. Always response with any issues. 🔥👊💪🎮
28 de julho de 2025
Resposta da GameGear.net
Marcelo,
Thank you! We're delighted you love our product. Happy gaming!
Great customer service
Great customer service. Above and beyond to help with problems. Would highly recommend.
24 de julho de 2025
Resposta da GameGear.net
Gary,
Thank you so much for your kind words! 🌟 We’re thrilled to hear that our support made a difference for you. Our team is always here to go the extra mile and make sure you get the best retro gaming experience possible. We truly appreciate your recommendation and look forward to serving you again in the future! 🎮✨
Max Fu
Product Manager & Owner
5 stars I think......
5 stars I think....... I've only owned it for maybe a couple months. My kids have played it and so have I. It's awesome.. .it has tons of games. I'd say all the best. I don't think you'd ever really play them all. Zelda Metroid mortal Kombat all the Mario's....shipping was quick too. Maybe 4 days.
16 de junho de 2025
Resposta da GameGear.net
Hi Eman,
Thank you for your amazing review! 🎮 We’re so happy you and your kids are loving the console and all the classic games. Enjoy the endless fun, and we’re glad the fast shipping made it even better! 🌟
Bought 2 game cards for raspberry pi..
Bought 2 game cards for raspberry pi... service was flawless and shipping was very fast.... definitely will do business again..
13 de junho de 2025
Resposta da GameGear.net
Thank you for your kind words! 🚀 We’re delighted you’re happy with the game cards, our service, and the fast shipping. We look forward to serving you again soon! 🎮
Would be good if you responded to your…
Would be good if you responded to your emails
11 de julho de 2025
Opinião espontânea
Resposta da GameGear.net
Hi Mandy,
Thanks for your feedback.
I couldn't find an order associated with your name, but I've responded to all pending support tickets. If your issue persists, please reply to this email or text me directly at +13233340979.
Thanks!
Best customer service ever
28 de abril de 2025
Good system
Good system. Make sure to use a newer model t.v. The older flatscreens mess with the system.
28 de abril de 2025
My childhood in an SD card
I use this as the heart of my homemade arcade machine. Nothing takes me back to my childhood like playing the X-Men or TMNT arcade games! Plus, my kids also love it, which makes me even happier!
15 de abril de 2025
Super responsive customer service
Super responsive customer service. I reported my issue and it was resolved very quickly. The team member I was in contact with was also very nice and helpful.
7 de abril de 2025
Gave it two stars because they did try…
Gave it two stars because they did try to help me. But after using the second micro sd card sent to me and it still didn’t work I give it 2 stars. Super laggy. Unable to play any games! Disappointing.
15 de janeiro de 2025
Resposta da GameGear.net
John,
The issue likely stems from a faulty Raspberry Pi or an insufficient power supply, rather than a bad SD card.
We recommend using a dedicated Raspberry Pi power supply, such as this one: [https://www.gamegear.net/products/sonicon-power-supply-charger-ac-adapter-micro-usb-type-c-w-power-on-off-switch-usb-c-adapter-for-raspberry-pi-3-4-3-3ft]
If the problem persists after replacing the power supply, please contact us, and we'll refund the cards.
Thank you!
Doesn't work.....
I received my console and the entire NES package does not work. It either freezes or randomly resets every few minutes. I attempted the troubleshooting techniques suggested and that I could find, but nothing helps. I've reached out multiple time for assistance via multiple methods they provide, but never receive a response other than their generic "your message has been received....." For a company that includes a card in the package that says "SATISFACTION GUARANTEED - Thing could happen. Bad feedback only slows things down. Return, exchange, upgrade.....We have a solution that surpasses customers' expectations," they obviously don't follow through. At this point, I feel compelled to leave a poor review based upon their silence.
10 de dezembro de 2024
Resposta da GameGear.net
Dear Amy,
We sincerely apologize for the experience you’ve had with your console and for the lack of timely communication from our team. Due to a recent restructuring of our customer support department, some tickets were regrettably not addressed promptly, and yours appears to have been one of them. This is absolutely not the level of service we aim to provide.
We would like to make things right for you. Could you please confirm if the freezing and random reset issues are still occurring?
If the issue is ongoing, we are happy to send you a replacement console immediately, at no additional cost.
If you have already found a solution, we would still appreciate hearing from you so we can better understand your case and prevent similar situations in the future.
Our goal is to ensure you receive a fully working product and the support promised in our satisfaction guarantee. Again, we deeply regret the inconvenience and frustration this delay has caused, and we are committed to restoring your trust.
Kind regards,
Max Fu
Product Manager & Founder
GameGear.net
Great item love it packs everything…
Great item love it packs everything I'll ever need
10 de janeiro de 2025
Honest people, may take a bit to reply though.
They responded late. However, when they did they made every effort to make it right. I am satisfied with their efforts and have revised my review accordingly. Aside from that everything else was on point. I would like to express my thanks for their resolution to my issue.
13 de janeiro de 2025
Resposta da GameGear.net
Amin,
Apologies for the delay in my response; our CS team has been very busy lately.
Please note that the Elite controller you purchased features a new design with an enlarged grip for improved handling. However, it is not compatible with aftermarket products designed for the Sony DualShock 4 controllers.
I have sent you a prepaid return label. Please seal the product in the original shipping box and take it to your local post office.
A refund will be processed once we receive the return.
Thank you!
Awesome product
Initially had some technical issues, but the customer service was amazing and got us fixed up in a very timely fashion. Highly recommend
31 de dezembro de 2024
Excellent customer service
Item ordered on Dec 15, shipped on Dec 16. The tracking info link I received showed the status was "not available" and that status was never updated. 24 days after the shipping, I still had not received the item (it was supposed to be "expedited" shipping), so I contacted the GameGear support.
At the time of ordering, the ongoing Canada Post strike was just ending, so Canada Post had a lot of backlog items to be delivered, so the item I ordered may have been lost in transit.
GameGear offered me to re-ship the same item and told me I could keep the both items if the earlier item arrives eventually.
But I did not need the item at this point, so I asked for a full refund. I got a full refund without any further questions asked even though the circumstance of the item not delivered was not GameGear's fault and not under their control.
It is unfortunate I didn't get the item (now it's 32 days after my order, the item still did not arrive), but I am very impressed with GameGear's customer support and how they handled this issue.
Max from GameGear support was very kind and attentive to take care of this matter.
Based on this experience, I am confident that GameGear is a trustworthy seller, and I will certainly order again if I find something interesting on their website.
14 de dezembro de 2024
Resposta da GameGear.net
Eugene,
Thank you so much for your kind review and for sharing your experience—I truly appreciate it!
I understand how frustrating it must have been to wait so long for your order, especially with the tracking information showing no updates initially. I’m happy to share that I checked the tracking, and it’s finally moving again. It looks like your order should arrive soon!
If the item does arrive, please consider it a belated gift—I hope it brings you joy. I’m so glad we could assist you, and your understanding and patience throughout this process mean the world to us.
Thank you again for your trust and kind words. We look forward to serving you again in the future. Have a wonderful day!
Warm regards,
Max Fu
GameGear Support
Fast on time shipping
Fast on time shipping. Products was great! And easy to use. It was plug and play. I had to play with the audio but that was easy
9 de dezembro de 2024
Resposta da GameGear.net
Luke,
Thank you for your business. I'm excited to be part of your retro gaming journey!
God bless you and all gamers!
Resposta da GameGear.net
Thank you for sharing that your son loved it—it means so much to us!
There’s truly nothing better in this world than spending time playing games with your child, creating unforgettable memories and sharing smiles. Gaming has a magical way of bringing people together, and it’s a joy to know your gift brought happiness to him.
God bless gamers and the bonds we build through the love of gaming. Wishing you and your son many wonderful adventures together!
Warm regards,
Max Fu
GameGear Support
Awesome Retro gaming Console!
Took my simple raspberry pi system and loaded it up with ALL of the games I remember from
my childhood from the 80's through the early 2000's. It was a simple plug and play, if you have basic computer hardware skills you can do this. Great + responsive customer service too. Highly recommended!
20 de novembro de 2024
Resposta da GameGear.net
That sounds awesome! It's fantastic that you were able to relive your childhood with all those classic games. Raspberry Pi projects can be so rewarding, especially when you can easily set them up and enjoy the nostalgia. Great to hear you had a positive experience with the customer service too! Do you have a favorite game from that era that you’re particularly excited to play again?
the shipping is terrible!!
12 de novembro de 2024
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