GameGear.net Opiniões 

186
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I'm typing words, but words can't explain how perfect the experience has been doing business with this company. 5-star customer service resolving every issue with empathy my extremely frustrating situ... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Max Fu and crew are second to none! They went way above and beyond to help me with making a special order. Me not being tech savvy they helped with a lot of advice, guidance, tips and most of all........ Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A very positive experience and conversation with the seller. The seller Max knew what Arthur was looking for, and made sure that Max would produce a great product. I would be interested in having some... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Purchased an NES/SNES combo unit as a birthday gift for my sons. SNES gameplay had several issues (minimized screen size, poor audio quality and severely reduced gameplay speed). While it took a while... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de jogos de vídeo

Escrito pela empresa

We Play and Review Each Product We Sell. We're a group of video game-manics who strive to import and provide quality video game products, to gamers all over the world. Our team source products directly from manufacturers and fulfill orders via our self-built fulfillment network, eg, overseas and domestic facilities, air cargos, etc. We employ world-class carriers like UPS, DHL, USPS and FBA as our shipping partners for international and domestic shipping. Most importantly, we play and review each product, like a real gamer does before we sell it. US Location: GameGear.net 201 Ruthar Dr. Newark, DE 19711 Email: support@gamegear.net Phone: 323-334-0979


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

186 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(186)

19 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Worst purchase in purchasing history

Worst purchase in purchasing history, I’ll never by front his company again. The Nintendo I bought was broken into pieces. I sent gamegear an email with pictures about a week ago and still have not heard back.
Gamegear is a trash website to by things from. Y’all suck

4 de janeiro de 2021
logótipo da GameGear.net

Resposta da GameGear.net

It was holiday season and USPS were completely overwhelmed, damage could happen during the transportation. Our CS team was off during the holiday and we appreciate your patience. We stand behind our product and I will send you a new one at no cost to you.

Classificada 4 em 5 estrelas

UPDATE 2/1 - Snes games playing better with new card

**UPDATE 2/1** Max and Gamegear sent an updated card which seems to be doing a better job with SNES games. it's not 100% perfect but given the improvement in some of the key games we wanted to play it is good enough. In my limited experience, Super Mario Kart works this time as does Super Mario World which both had not worked with prior card. Star Fox and Madden 98 still do not run well enough to play but overall the NES and SNES game experience has been good enough and with working games the kids are happy so i'm happy.

PRIOR REVIEW:
I bought this for my kids and the snes games are super laggy to the point where its unplayable. I emailed support twice and texted them and have not heard anything back. Very frustrating and disappointing.

3 de janeiro de 2021
logótipo da GameGear.net

Resposta da GameGear.net

Update 2/7

Thanks for your review. We continuously update and perfect our product. Please check our website for the release notes:
https://www.gamegear.net/blogs/video-game-wiki/release-notes

It was holiday and our CS was off and we greatly appreciate your patience. The SNES performance can be fixed by a software update, we have sent you a new system card. Just replace the old MicroSD card and you are good to go.

Classificada 1 em 5 estrelas

Stfu you guys gave me the wrong thing…

Stfu you guys gave me the wrong thing and your return process is untrustworthy you didn’t even give me a shipping label

2 de janeiro de 2021
logótipo da GameGear.net

Resposta da GameGear.net

Samar,

We did not receive your return request in our support mailbox. May I ask what's the actual item you received? We use Amazon FBA and mistake was unlikely to happen.

Anyway, I have send out a return label. Please follow the instruction to get your refund.

Thanks.

Classificada 5 em 5 estrelas

I am very happy with my purchase of the…

I am very happy with my purchase of the mini nintendo game system. It has over 600 games on it, from sega, atari, nintendo wii and super nintendo. It is definitely worth it. I would recommend it to anyone that wants a variety of games to play.

1 de janeiro de 2021
Classificada 1 em 5 estrelas

ordered mini NES on Dec 10

ordered mini NES on Dec 10. have not received it yet. have nothing good to say about Gamegear at this time

1 de janeiro de 2021
logótipo da GameGear.net

Resposta da GameGear.net

Lavon,

USPS was overpacked and fell behind the delivery schedule during the peak season.

I have checked and confirmed your order was delivered already.

Thanks for your understanding.

Classificada 4 em 5 estrelas

Sent defective unit and will not return…

This review has been updated. Had issues with the hardware initially. It took a bit, but Gamegear made it right and went above and beyond to ensure satisfaction.

1 de janeiro de 2021
logótipo da GameGear.net

Resposta da GameGear.net

David,

We have shipped the exchange unit back ion Jan 14th.

Thanks for your business and wish you happy shipping!

Classificada 5 em 5 estrelas

Great customer service

My grandson's birthday gift arrived on time.....especially difficult during this time of year. Unfortunately, it was too similar to a game set he already had, so I had to return it. Customer service was excellent with emails after I placed my order informing me my package was sent. Customer service was also very helpful when I had to return my purchase. I received a refund in a timely manner. I would continue to be a customer of Game Gear for these reasons.

23 de dezembro de 2020
Classificada 1 em 5 estrelas

They said my order was shipped on Dec 15 2020

They said my order was shipped on 12/15/20. It is still waiting to be mailed. I have called and emailed. Has not returned my phone calls and the email is like a computer generated answer. I am requesting a refund but no answer. This place is terrible would not recommend for anyone. I wish I could give it zero stars. My gift will obviously not make it before Christmas if ever. Sorry, sorry company.

22 de dezembro de 2020
Opinião espontânea
logótipo da GameGear.net

Resposta da GameGear.net

Dear customer,

I have confrimed that all the orders back in Dec has been delivered in early Jan.

During holiday season USPS had been overbooked and very slow. Please accept our sincere apology.
We appreciate your patience.

Classificada 1 em 5 estrelas

Where is my package Gamegear

Where is my package Gamegear. Showing delivered to a garage in New Jersey and im in CO. Not getting any good response. Was a Christmas present for my son I ordered beginning of Nov now Dec 15.... getting worried I won't have it in time..

16 de dezembro de 2020
Opinião espontânea
logótipo da GameGear.net

Resposta da GameGear.net

Dear customer,

I have confrimed that all the orders back in Dec has been delivered in early Jan.

During holiday season USPS had been overbooked and very slow. Please accept our sincere apology.
We appreciate your patience.

Classificada 3 em 5 estrelas

I am a bit concerned....I ordered an…

I am a bit concerned....I ordered an snes on the 5th and it's still in pre-shipment status. Today is the beginning of Chanukah and was hoping to have it by the end as a last big present. I am unsure if it's going to get here in time.....sigh. Why is it taking so long for it to be shipped?

Update: 12/14/2020 I was searching for reviews and came across your youtube video. I had no idea that you all put so much work into your gaming system. Thank you. I will do another update on the syste when it gets here

10 de dezembro de 2020
Opinião espontânea
logótipo da GameGear.net

Resposta da GameGear.net

Dear customer,

I have confirmed that all the orders back in Dec has been delivered in early Jan.

During the holiday season USPS had been overbooked and very slow. Please accept our sincere apology.
We appreciate your patience.

Classificada 1 em 5 estrelas

I just gifted this 620 game…

I just gifted this 620 game entertainment system.... ONLY game that is playing is Tetris. I have tried to google a solution and I'm not finding any. All the reviews, videos, and help guides that show up, don't show any issue of this. I am not Happy with this purchase at this time, I need assistance or replacement.

Marshall

STILL have not got a fix for this. They Immediately sent and email saying they would send replacement. Still haven't gotten anything done. VERY poor service still.

Finally got the replacement SD card, product still doesn't work as intended. I find it hard to believe the quality control is this bad, seems more likely this is a scam. I need the process for full refund please.

27 de novembro de 2020
logótipo da GameGear.net

Resposta da GameGear.net

Update:
I have confirmed that the replacement console was delivered on Jan 5th, and this matter has been solved successfully.

Thanks for your business and we do appreciate your consideration.

I just ask our engineers, and there’s a Tetris game built into the console, so maybe the SD card isn’t tight or damaged, you can check, if that doesn’t work, please tell me. And we will send you a new SD card.
And if you have any other questions when you play, please let me know.
Thanks for your understanding.

Classificada 5 em 5 estrelas

Good Customer Service

My item was not delivered correctly but the Game Gear team immediately emailed me and told me that they were resolving the issue. I got the game and it works great. Thank you for addressing my issue.

26 de novembro de 2020
logótipo da GameGear.net

Resposta da GameGear.net

Thank you very much for your comments on us! We are always here to help you. And we are so sorry about the mistake, fontunately,you got it.

And if you have any other questions when you play, please let me know.

Classificada 5 em 5 estrelas

Well Done

I had placed an unusual order that required several extra steps both of handling and shipping. The order required good attention to detail. The Game Gear folks went out of their way to make it all happen plus they kept me well informed of the various stages the order was in. Their communication clearly demonstrated that they knew what they were talking about as it related to both the shipping and handling. Finally, the order was received in good shape just as it had been advertised. Thanks much.

23 de novembro de 2020
logótipo da GameGear.net

Resposta da GameGear.net

Thank you very much for your comments on us! We are always here to help you.

And if you have any other questions when you play, please let me know.

Classificada 1 em 5 estrelas

Ordered item on November 11

Ordered item on November 11. This is now November 18 and item still shows USPS is awaiting the package to start shipping. I’ve been told by support that the item comes from China which adds to the shipping time by 4 days. Also I have received no delivery updates from Game Gear which would at least provide an explanation for the delay. Sad because Game Gear has other items I might like to order if not for the bad experience with shipping delay.

18 de novembro de 2020
logótipo da GameGear.net

Resposta da GameGear.net

With China’s eleven shopping carnival (like black Friday in the US) , logistics companies are very busy and we’ve been trying to speed up the delivery.

We will continue to improve our service capacity, thank you for your comments

Classificada 4 em 5 estrelas

I love the service and the quick action…

I love the service and the quick action that game gear gives.

17 de novembro de 2020
logótipo da GameGear.net

Resposta da GameGear.net

Thank you very much for your comments on us! We are always here to help you.

And if you have any other questions when you play, please let me know.

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