Gardenhouse24 Opiniões 

249
•
TrustScore: 4 em 5

4,0

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Classificada 1 em 5 estrelas

Please do not use this company we have paid 10s of thousands of pounds to this company and have been left with a mess and repairs that they will not do. We have contacted them at least 20 times and h... Ver mais

Classificada 5 em 5 estrelas

From initial enquiry Gardenhouse have been brilliant , Couldn’t help enough with delivery date , and quality of product , minor fault with lock on door , got in touch , new lock delivered without del... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Lovely design, great quality & easy to follow instructions, although make sure you read the instructions thoroughly before building it, although there is a helpline to call if needed! The wood is a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Our Garden office is amazing! Working from home can't get much better than this. Our back garden has never looked so glam ✨️ The team of lads who came to do our build was lovely, literally put their... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Edifícios para jardim
  2. também em
  3. Cabanas de madeira
  4. Empresa de casas pré-fabricadas

Sobre Gardenhouse24

Escrito pela empresa

Nordic quality garden rooms, summerhouses, saunas and other garden buildings for sale in the UK. We provide a full suite of services including delivery and installation.


Gardenhouse24 covers the whole range of timber house production – from sheds, garden houses, and log houses to prefab homes and saunas.


Our customers can count on excellent customer service, a 5-year anti-rot warranty, Trusted Shops guarantee and 14-day withdrawal - no questions asked.


For more information visit gardenhouse24.co.uk Stay up to date with our new products, special offers and discounts - follow us on Facebook

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Informações de contacto

4,0

Bom

TrustScore: 4 em 5

249 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as opiniões

(249)

18 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

POOR DESIGN ON SOME AREAS.

Lengths of wood not marked up so i had to go over 150+ lengths to find each measurement. Parts missing. Main problem is the instructions IE the floor boards your advised to use 28mm when it should of been 18mm boards and the roof measurements which give you 1mm of fall the last part of the flat roof to which ive now a massive puddle/ pond on my roof. Check the instructions before building.

25 de junho de 2022
Opinião espontânea
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thank you for your reply. Our garden house guides or instructions are for people who are familiar with building and carpentry. This is not an everyday build in which anyone can construct it. Good experience is required. In saying this we are looking to improve the guidance. As for the missing parts I apologise for that and any inconvenience it may have caused.

Classificada 5 em 5 estrelas

Lisa 70B

Highly recommend! A+ service from both the Support and install crew.
Easy to deal with and any questions we asked were responed in timely manner. Build Quality is very good and frankly pricing is very competitive so if you have any doubts about doing business with gardenhouse24 I hope we put them to rest.

23 de junho de 2022
Opinião espontânea
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thank you for your comments, they are much appreciated.

Classificada 1 em 5 estrelas
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Hi Ciara, thank you for your feedback.
We have tried to contact you on several occasions to discuss your comments and get a better understanding why you feel like this.
We're sorry your disappointed at the service you received and like you to know this is something we are improving everyday. Our customers views and satisfaction are of the upmost importance and whenever this is not met positively, makes us respond to ask ourselves the question of how to do things better.
We strive to provide the best service possible amongst many challenging external factors which impact our industry and sometimes has knock on affect to our customers, which is out of our control yet try to minimize as best as possible.

If there's anything else we can do for you, please let us know.

Classificada 5 em 5 estrelas

Fantastic service from start to finish

Fantastic service from start to finish. Communication is key and I cannot fault the communication and care received throughout the purchase (thank you Catherine) and delivery of the Rita44 cabin. The cabin itself exceeds expectations. It is of an extremely high quality and very aesthetically pleasing. I would not hesitate to highly recommend gardenhouse24 to anyone considering investing in a log cabin. Absolutely delighted with our beautiful garden house.

13 de junho de 2022
Opinião espontânea
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thank for you comments. We're happy it exceeded your expectations.

Classificada 2 em 5 estrelas

Very disappointed

Ordering the cabin was never an issue and went smooth with the website. I was given a delivery date of 6 weeks but they tried to change the date and tried to push the date back for another few weeks stating that I was never given any promises of 6 weeks. Unfortunately for them I had the 6 weeks promise in an email after a conversation the 6 weeks was kept. The cabin arrived with several missing pieces and including no trim boards to finish the Cabin off. Some vital boards were completely smashed which I had to glue back together. I tried to have several Live chats on their website which was pointless because nobody responded. I had to wait several weeks to have the remaining missing boards delivered and the delivery team fitted the missing boards which they made a shocking mess off. Never again

11 de junho de 2022
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thank you for your reply. We are sorry that things did not work out smoothly. We have taken your comment seriously and will endeavour to improve the timescales of missing parts when required from our overseas factory. Again its unfortunate that parts were damaged in transit, something we never know when is going to happen, however sometime does. We realise the inconvenience this caused you and apologise for this.

Classificada 5 em 5 estrelas

We are delighted with our purchase and…

We are delighted with our purchase and are very happy with the whole experience of dealing with Gardenhouse24. There customer service was excellent and the assembly crew where great.

10 de junho de 2022
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thanks for your comments. Much appreciated, enjoy your garden home.

Classificada 5 em 5 estrelas

Excellent quality and service from garden 24

Excellent quality and service from a company that’s products are really good quality and value for money we are really pleased with our summer house and cannot believe how warm it is which is partly because of the quality double glazing o the windows and doors.
Top class product but the only thing that needs improvement are the assembly instructions.

10 de junho de 2022
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thank you for your comments. Much appreciated. We are looking into how to make the assembly easier, bear in mind though this is a garden house, not the usual everyday Ikea, do it yourself kit.

Classificada 5 em 5 estrelas

William the conqueror

Monaco 28 came on time easy to assemble great upgraded to a rubber roof 2 man job class

10 de junho de 2022
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thank you for you comments, they are much appreciated.

Classificada 5 em 5 estrelas

Great

Great price, great communication, great delivery experience, great product, great when assembled…. Overall…GREAT

9 de junho de 2022
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thank you for your review. Much Appreciated.

Classificada 4 em 5 estrelas

Great product and staff extremely helpful

Great product and staff extremely helpful in providing information and prices about the different specs available. Shame the after sales service for repairs and replacements lets it down, support not good enough especially when you've already spent a large amount of money.

8 de junho de 2022
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thank you for your reply. We will take your comments on board and have made improvements in our after sales care. Enjoy your garden house.

Classificada 5 em 5 estrelas

An excellent friendly company to deal…

An excellent friendly company to deal with. Everything was spot on. I'm loving the extra space and peace I have now in my garden room. Thank you.

7 de junho de 2022
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thank you for your comments and happy that your enjoying your garden home as desired.

Classificada 5 em 5 estrelas

Couldn't be happier!

Couldn't be happier!

Kit was delivered on time as agreed. Good quality and easy to assemble. Was expecting more trimming/corrections but hardly had to do any manual cutting. Mine was also a custom order which was delivered exactly as requested. Value for money is unquestionable.

7 de junho de 2022
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thank you for your review, much appreciated.

Classificada 5 em 5 estrelas

Excellent service from a company I would use again

Excellent support from the Gardenhouse24 team during the purchase process. The goods were delivered on the planned date, and the delivery driver was helpful In placing the loaded pallets close to the erection site. The erection posed no significant problems although one of the doors was damaged in transit. Whilst it was still wrapped on the pallet the extent of the damage was unclear, but once we found that the door damage made it unusable we contacted the team at Gardenhouse24 who promptly arranged for a replacement which was delivered by one of their maintenance guys. Very good and helpful company that I would be happy to use again

6 de junho de 2022
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thank you for sharing your positive experience, even when overcoming bumps in the road. Much appreciated.

Classificada 1 em 5 estrelas

Not even worth 1star loads of parts…

Not even worth 1star loads of parts missing 9 MONTHS to supply missing parts. When parts arrived they had in treated ends so extra work sorting all that out Failed to deliver several times promised no call back useless service would never buy from these people again. Had to buy screws that were missing because they couldn't be bothered to supply. Actually gardenhouse24 didn't reimburse me for anything. They did offer free roof felt but as I had a rubber roof lined up that was no use to me. I did suggest a alternative but as usual got no response. I might add the missing external wooden parts were not completely treated against water ingress. They were cut up from other parts.

4 de junho de 2022
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Hello Ian
We are sorry that your experience was not as desired in purchasing your garden house. We have obviously not adhered to the high standards on this occasion that we set. Some due to our internal issues which can happen due to various factors and some due to external circumstances, of which are out of our control. We tried to select the best solution in overcoming obstacles for example in the buying the screws would be quicker for you to continue the build of your cabin, to which we reimbursed you.

Classificada 5 em 5 estrelas

Monaco 28

The delivery time of our Monaco 28 garden room, was exactly as promised and the process of buying prior to that was quick and easy. The product has been excellent since we erected it last summer and we continue to enjoy using it most days as an office space.

4 de junho de 2022
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thank you for your comments, they are much appreciated and we will continue to strive positively in meeting our customers needs.

Classificada 5 em 5 estrelas

Excellent 🤗

Very pleased with our purchase (LISA A 44mm)
Impressed with support and installation team
Highly delighted with now we have fully decorated and furnished, a pleasure to enjoy.

4 de junho de 2022
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thank you for your review. I will share with the team.

Classificada 4 em 5 estrelas

Great summer house but poor delivery and customer service

Great summer house. But having it delivered and having ALL the wood needed to build it was a nightmare. Delivery was 3 week late and when we started building it part of the wood was missing.

4 de junho de 2022
logótipo da Gardenhouse24

Resposta da Gardenhouse24

Thank you for your comments. We are sorry for late delivery and I will look into how this could of been communicated better. We are always looking to improve our service and will continue to train our staff, so we all meet the high standards set out by Garden house.

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