GEM OPTICIANS Opiniões 

Good service and original products.

Gem opticians is my goto place for all our (family's) Eyewear requirements ever since! Their collection always is updated & stands out. They're very helpful & I've been happy with my every purchase

Their collection is beautiful, their services are great, quick delivery .They are very responsive as well

It’s my 5th pair of glasses from Gemopticians are their services are the best!

Absolutely loved the quality and authenticity

On time delivery..Very good response from customer care.
Glasses packed perfectly.

I had got a pair of Jimmy Choo glasses from Gem, even after a year they were kind enough to help me with a new pair of nose pads! Quite commendable tbh!

The team was very communicative and helpful throughout my interaction with them and my order arrived to the US quickly. It was thoughtfully packaged with obvious care and attention to detail. It's worth noting that depending on your location and the customs/tariff situation for your country that returns may not be possible, so just keep that and any related costs in mind.

Amazing product and most importantly amazing service.

I ordered a pair of miumiu glasses costing Rs 38000 and was sent a pair of cheap unbranded sunglasses not even worth Rs 300 packaged in a box! Customer care number on site is not reachable most of the times.. Do not buy from this site. It's a scam!

When I finally managed to reach out to the team the customer service rep was extremely rude and started telling me off instead of being apologetic or trying to find a resolution. They have no intention of refunding or exchanging the product and I'm certain this was a plotted scam from the get go from Gem Opticians.
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Updated review:
I am updating my earlier review to reflect how this situation progressed.

I had originally ordered a pair of Miu Miu sunglasses worth approximately ₹33,000–₹38,000 but received a completely different, low-value, unbranded pair. The initial experience was extremely frustrating — the customer care number was often unreachable, and when I did get through, the interaction was unpleasant and unhelpful rather than solution-oriented.

What made matters worse was the company’s response after I raised the issue. Instead of addressing the discrepancy, they implied that the parcel had been tampered with and suggested that I was responsible. I was also asked to remove my review and was told that they would take further action if I did not comply! At one point, they even misrepresented my position by stating that I was linking removal of my review to a refund, which was not the case.

Given the lack of resolution, I escalated the matter formally through the Department of Consumer Affairs and also raised a dispute with my card provider, American Express, submitting all supporting evidence including images and an unboxing video.

Following this, the company’s stance changed. They first offered a replacement, which I declined due to the complete breakdown of trust during the process. Subsequently, they processed a full refund! (After claiming several times they wouldn't under any circumstances be processing a refund.)

While I did eventually receive my money back, it was only after significant escalation and effort on my part. The overall experience — from receiving the incorrect cheap fake product to the handling of the complaint — was stressful and not what one would expect when purchasing a high-value item.

Even after resolution, I have been contacted multiple times requesting that I remove this review. I want to clarify that this review reflects my genuine experience, and receiving a refund after escalation does not negate the issues faced during the process.

I would strongly advise exercising caution when purchasing from this seller, especially for high-value items, and ensuring that you have proper safeguards in place.

A purchase of this value should not require this level of effort, escalation, and tolerance for poor customer handling.