Genix Healthcare Opiniões 

Resposta da Genix Healthcare

16/06/2026

Thank you for your lovely review of Genix Healthcare.

We’re delighted to hear that your appointment ran on schedule and that Simone provided the same professional and friendly care that you have come to expect. It’s always wonderful to receive feedback that highlights both the quality of care and the positive experience provided by our team.

We particularly enjoyed your comment about it being "an enjoyable visit if a dentist has such a thing!" and are pleased that we could make your appointment such a positive one.

Thank you again for taking the time to share your feedback.

Resposta da Genix Healthcare

16/06/2026

Hello, and thank you for taking the time to leave your feedback.

We are sorry to hear about your experience and understand how upsetting it must have been to feel that your concerns were not fully addressed during treatment. Patient comfort and wellbeing should always be a priority, and we regret that you were left feeling distressed by your appointment.

We take feedback of this nature very seriously and would encourage you to contact your local Practice Manager so that your concerns can be reviewed. Contact details for all practices can be found here: https://genixhealthcare.com/clinics/.

Thank you for bringing this matter to our attention.

Resposta da Genix Healthcare

16/06/2026

Thank you so much for your wonderful review of Genix Healthcare.

We’re truly delighted to hear that the team helped make your experience such a positive one, especially given the anxiety you have carried from previous dental experiences. We understand how difficult attending the dentist can be for some patients, so it is particularly rewarding to know that the patience, kindness, and professionalism shown by the team helped you feel supported and reassured throughout your visit.

We would also like to thank you for your special mention of Jamal. Taking the time to explain treatment options clearly and help patients understand their care is an important part of what we do, and we’re pleased this made such a positive difference to your experience.

Your recommendation means a great deal to us, and we sincerely appreciate you taking the time to share such thoughtful feedback. Thank you again for your kind words.

Resposta da Genix Healthcare

16/06/2026

Thank you for your kind review of Genix Healthcare.

We’re pleased to hear that your appointment ran on time and that you found the reception team efficient throughout your visit. It’s also wonderful to know that the dental technician and wider team provided care that was kind, considerate, and professional.

Creating a smooth and positive experience for our patients is always our aim, so your feedback is greatly appreciated. Thank you for taking the time to share your experience with us.

Resposta da Genix Healthcare

10/06/2026

Thank you for taking the time to leave a review about your experience at Genix Healthcare.

We’re pleased to hear that you found the team friendly, helpful, and welcoming during your visit. Providing a positive experience for our patients is always important to us, so your kind feedback is greatly appreciated.

Thank you again for sharing your comments with us.

Resposta da Genix Healthcare

10/06/2026

Thank you for your kind review of Genix Healthcare.

We’re delighted to hear that you found the reception team friendly and efficient, and that you were pleased with the care and expertise shown during your treatment. Providing professional, compassionate care from the moment patients arrive is something we strive for every day.

Thank you again for taking the time to share your positive feedback with us.

Resposta da Genix Healthcare

10/06/2026

Thank you for your wonderful feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that you received a warm welcome from the reception team and that Charlotte helped you feel comfortable and reassured from the moment your appointment began. Taking the time to explain treatment clearly and keep patients informed throughout their visit is an important part of the care we aim to provide, so it’s lovely to know this made such a positive difference to your experience.

Your recommendation is greatly appreciated, and we will be sure to pass your kind comments on to Charlotte and the team. Thank you again for taking the time to share your feedback.

Resposta da Genix Healthcare

10/06/2026

Thank you for taking the time to share your experience at Genix Healthcare.

We’re delighted to hear that your new dentist made such a positive impression and helped you feel comfortable during your appointment. We understand how important it is for nervous patients to feel listened to and supported, so it’s wonderful to know that he took the time to understand your concerns and discuss your oral health in a way that was both reassuring and informative.

It’s especially pleasing to hear that he considered the impact of your medical condition and medication when providing advice and treatment recommendations. Delivering personalised care is something we strive for, and your kind feedback will be greatly appreciated by the team.

Thank you again for your lovely review.

Resposta da Genix Healthcare

8/06/2026

Thank you so much for your fantastic review of Genix Healthcare.

We’re delighted to hear that you received such a warm welcome from the reception team and that they helped put you at ease from the moment you arrived. It’s also wonderful to know that Charlotte made such a positive impression through her friendly approach, knowledge, and dedication to her work.

Most importantly, we’re thrilled that you are so happy with the outcome of your treatment. Your kind words and 10/10 recommendation will mean a great deal to Charlotte and the wider team.

Thank you again for taking the time to share your experience with us.

Resposta da Genix Healthcare

8/06/2026

Hello, and thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and can understand your frustration. It is particularly disappointing to attend an appointment expecting treatment, only to discover that there has been a misunderstanding regarding what had been booked.

We regret that the process was not explained clearly at the time of your telephone call and appreciate the inconvenience this has caused, especially as you have now been left waiting longer than expected to have your filling completed. Clear communication is extremely important, and we are sorry that this was not your experience on this occasion.

If you would like to discuss this matter further, we would encourage you to contact your local Practice Manager. Contact details for all practices can be found here: https://genixhealthcare.com/clinics/.

Thank you again for bringing this to our attention.

Resposta da Genix Healthcare

8/06/2026

Thank you for your wonderful 5-star review of Genix Healthcare.

We’re delighted to hear that you found the team friendly and were happy with the value of the treatment and services provided. Delivering excellent care alongside a positive patient experience is always our goal, so your kind feedback is greatly appreciated.

Thank you again for taking the time to leave your review.

Resposta da Genix Healthcare

10/06/2026

Thank you for your wonderful review of Genix Healthcare Tickhill.

We’re delighted to hear that the team consistently makes you feel comfortable and at ease during your visits. Providing a welcoming environment where patients feel able to ask questions and discuss any concerns is extremely important to us, so it’s lovely to know this has been your experience.

Your recommendation to family and friends means a great deal, and we would also like to thank you for your special mention of Deena. We’re sure she will be delighted to hear that her kindness and informative approach have made such a positive impression.

Thank you again for taking the time to share your feedback.

Resposta da Genix Healthcare

8/06/2026

Thank you for your lovely feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that Charlotte provided such a positive experience and took the time to explain everything clearly, ensuring you felt informed and supported when making decisions about your treatment. Providing patients with the information and time they need is an important part of the care we strive to deliver.

We’re also pleased that, although the initial appointment availability was further ahead than you had hoped, a cancellation became available much sooner and allowed your treatment to be arranged quickly.

Thank you again for taking the time to share your experience. Your kind comments will be greatly appreciated by Charlotte and the wider team.

Resposta da Genix Healthcare

8/06/2026

Thank you so much for taking the time to share your experience, Adrienne.

We’re delighted to hear that the team helped you feel comfortable and reassured throughout your appointment, particularly as you were feeling nervous beforehand. Supporting anxious patients with patience, understanding, and compassion is something we place great importance on, so it’s wonderful to know that this made such a positive difference to your visit.

We’re also pleased that, when you found part of the treatment difficult, a solution could be found that enabled you to continue comfortably. Your kind comments about the dentist, nursing team, and reception staff will mean a great deal to everyone involved.

Most importantly, it’s lovely to hear that you have left feeling optimistic and confident about your future treatment. Thank you again for your thoughtful feedback, and we look forward to supporting you on your journey to restoring your smile.

Resposta da Genix Healthcare

10/06/2026

Thank you for your kind feedback about your experience at Genix Healthcare.

We’re delighted to hear that Bob has continued to provide professional and helpful support whenever you have needed assistance. It’s always reassuring to know that our team is making a positive difference for our patients, particularly when responding to concerns or unexpected issues.

We appreciate you taking the time to share your experience, and your kind comments will be passed on to Bob and the team.

Resposta da Genix Healthcare

8/06/2026

Thank you for your wonderful review and for choosing Genix Healthcare for your dental care.

We’re delighted to hear that your first visit with the hygienist was such a positive experience. It’s great to know that the reception team made you feel welcome from the moment you arrived and that the hygienist helped you feel comfortable and reassured throughout your appointment by explaining each step of the treatment and checking on your wellbeing.

We understand that changing dental practices can sometimes feel daunting, so we’re especially pleased that your experience was such a positive one.

Thank you again for taking the time to share your feedback, and we look forward to welcoming you back in the future.

Resposta da Genix Healthcare

8/06/2026

Hello, and thank you for taking the time to share your feedback.

We are very sorry to hear about your husband’s experience and completely understand why he would feel disappointed after waiting since April for treatment, only to be informed the day before that the appointment could not go ahead as planned. We appreciate how frustrating and inconvenient this must have been, particularly when further delays were then required.

While there are occasionally circumstances that necessitate changes to treatment schedules, we recognise the impact this can have on our patients and regret that this experience fell short of the standard you have come to expect from us.

We do appreciate your acknowledgement of the positive experiences you have had with the practice previously, and we thank you for your continued support. Should you wish to discuss this matter further, please feel free to contact your local Practice Manager using the details available here: https://genixhealthcare.com/clinics/.

Thank you again for your honest feedback.

Resposta da Genix Healthcare

Actualizada a 3/06/2026

Hello, and thank you for taking the time to leave your feedback.

We appreciate your comments regarding our appointment reminder system and are sorry to hear that you found the volume of communications excessive.

While our reminder processes are designed to help patients keep track of appointments and reduce missed visits, we understand that receiving multiple emails, texts, and phone calls can sometimes feel overwhelming, particularly for patients who regularly attend and have a strong attendance record.

Your feedback is both fair and helpful, and we appreciate you bringing this to our attention and thank you for your continued support of Genix Healthcare.

Resposta da Genix Healthcare

3/06/2026

Thank you for your lovely review of Genix Healthcare.

We’re so pleased to hear that the team consistently makes you feel welcome and comfortable during your visits. We understand that many people feel anxious about attending the dentist, so it’s particularly rewarding to know that our friendly approach helps put you at ease.

Thank you for taking the time to share your experience. Your kind feedback is greatly appreciated by the whole team.

Resposta da Genix Healthcare

3/06/2026

Thank you for your wonderful review and for your continued support of Genix Healthcare.

We’re delighted to hear that your appointment ran on time and that you felt fully informed throughout your examination.
We believe that discussing treatment options clearly and involving patients in decisions about their care is extremely important, so it’s great to know this was reflected in your experience.

Your kind comments about the service being "first class" are greatly appreciated by the whole team.

Thank you again for taking the time to share your feedback.