Service is non existent, no customer support nothing at all. Nowhere to call , no phone number works. this feels like a complete scam.
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Leia as opiniões dos outros
Više puta sam putovala Getbybusom i uvijek sam bila zadovoljna njihovom uslugom.Prilikom zadnje rezervacije karte izuzetno me oduševila usluga osoblja odjela korisničke podrške (Antonela i Natalija) k... Ver mais
A empresa respondeu
Übersichtliche Preis- und Buchungsangabe Bezahlung in Euro Buchungen in Asien werden über 12Go (schlechter Service dort - viel unnötiges Geldabgreifen....) getätigt, läßt sich wohl nicht vermeiden.... Ver mais
A empresa respondeu
Dugo godina kupujem preko servisa,jako pouzdan i brz način kupovine karata. Ove godine smo morali otkazati kartu u zadnji trenutak,poslali smo mail na korisnički službu.Odgovor je stigao brzo i unato... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre GetByBus & GetByFerry
Escrito pela empresa
Welcome to GetByBus.com, your ultimate destination for all your bus travel needs. We offer over 8000+ routes and 70000 + connections to suit your travel needs. Our user-friendly website makes it easy to find the perfect bus route, compare prices, and book your tickets all in one place.
We also provide real-time updates on bus schedules, so you can plan your journey with confidence. Our travel writers and bus enthusiasts offer destination guides and packing tips for an enjoyable trip. GetByBus.com guarantees a safe and secure booking experience, with vetted and reliable bus operators.
Flexible ticket options like mobile tickets and print-at-home tickets, make it easy to travel on your own terms. Start planning your next bus adventure today and book your tickets at GetByBus.com!Informações de contacto
3,4
Aceitável
274 opiniões
Sem histórico recente de solicitação de opiniões
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Exelent company the Flixbus!
30 de junho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Iveta,
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our partner, FlixBus. Collaborating with FlixBus allows us to provide our passengers with reliable and comfortable journeys, and we're delighted that their service met your expectations.
At GetbyBus, we are committed to ensuring your travels are smooth and enjoyable. We look forward to continuing to be at your service in the future. If there's anything else we can do to enhance your journey, please don't hesitate to reach out to us.
Best regards,
GetbyBus
Booking opala…
I made a mistake booking my ticket for the wrong month and Mia responded in a matter of seconds with a voucher to rebook. This was also on a Sunday so very happy with the service thanks!
30 de junho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Alex,
Thank you for sharing your experience with us! We're glad to hear that Mia was able to assist you promptly. We completely understand how frustrating it can be to encounter booking mistakes, and we're pleased that Mia could swiftly provide a solution to your problem.
Ensuring our passengers receive excellent service, even during off-hours, is a priority for us. Your kind words motivate us to continue delivering exceptional customer care.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
GetbyBus
ABSOLUTE RUBBISH
I’ve gone to download the ticket for the bus driver to scan to get on the bus and it wasn’t loading. He typed my name into his system and it wasn’t coming up either.
Now I’ve found out that my ticket isn’t valid, it isn’t coming up even when I’ve tried to retrieve the booking on flixbus it says ‘booking not found’..
The money came out of my account when the booking was made..
It’s now cost me double this price to get another ticket at a similar time with an additional cost of luggage and is now taking an additional 2 and a half hours to reach the destination.
27 de junho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Georgia,
We sincerely apologize for the inconvenience and frustration you experienced with your recent booking. We understand the importance of having a seamless travel experience and regret that this was not the case for you.
Upon investigating your case, we found that there was an issue with your booking not being recognized in our system.
We're pleased to inform you that a full refund has been processed for the original ticket that was not valid. We take these matters seriously and have reviewed our systems to prevent similar occurrences in the future.
Best regards,
GetByBus
Customer Support Team is briliant
Customer Support Team is briliant - Fast, efficient and polite
20 de junho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Debora,
Thank you for your kind words! We're delighted to hear that our Customer Support Team impressed you with their speed, efficiency, and politeness. Providing exceptional service is our top priority, and your feedback is greatly appreciated.
We look forward to assisting you again soon.
Best regards,
GetByBus
Super brza promoc i problem rijesen…
Super brza promoc i problem rijesen doslovno za 5 min!
24 de junho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Poštovana Željka,
Hvala vam što ste podijelili vaše iskustvo s nama! Drago nam je da je vaš problem riješen brzo i učinkovito. Naš se tim uvijek trudi pružiti najbolju uslugu i rješavati sve nedoumice naših putnika u najkraćem mogućem roku.
Ako imate bilo kakvih pitanja ili dodatnih potreba u budućnosti, slobodno nas kontaktirajte. Radujemo se vašim budućim putovanjima s nama!
Srdačan pozdrav,
GetbyBus
Great service 10/10
Great service, very fast reply.
10/10 experience
23 de junho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Djordje,
Thank you for your fantastic review! We are delighted to hear that you were pleased with the speed and quality of our service. Providing a 10/10 experience is what we strive for, and your feedback makes our efforts worthwhile.
We look forward to serving you again soon.
Best regards,
GetByBus
Booked the tickets with getbyferry.com…
Booked the tickets with getbyferry.com and had no problems with any part of the journey.
Both TP line ferry’s left on time and arrived either early or to schedule.
Very pleased
14 de junho de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Andrew,
Thank you so much for taking the time to share your positive experience with us! We are happy to hear that your journey was smooth and hassle-free. Your satisfaction reflects the dedication and effort of our entire team and partners. We greatly appreciate your kind words.
Wishing you many more enjoyable travels ahead!
Warm regards,
GetbyBus
Don't use getbybus !!!
Don't use getbybus.com !!!! We booked a boat using them and they took our money twice because the web page timed out. We let them know one hour before the booking but they wouldn't give us a refund, even though they had all our details including birth dates in twice for the same booking. Absolutely sh*tful checking for the site to even allow this to happen and then not to give a refund is stealing.
31 de maio de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Damian,
We are deeply sorry to hear about your frustrating experience with the booking process. Upon further investigation, we see that we have successfully processed a full refund for one portion of your ticket, as approved by our partners. Please rest assured that your feedback is invaluable to us, and we are committed to making the most positive outcome of this situation for our customers.
Again, we apologize for any inconvenience caused and appreciate your understanding.
Best regards,
GetbyBus
Paiement en ligne frauduleux!!!
À la suite d’un beug informatique qui me déclare que mon paiement par carte en ligne n’a pas fonctionné, j’ai souhaité changer de site pour réserver mon trajet ( Thaïlande). Le deuxième site a fonctionné à merveille, cependant, j’ai bien été débité du site getbyferry malgré que je n’ai jamais reçu leurs tickets…
Après réclamation qui n’a servis à rien, ils me déclarent qu’ils ne peuvent pas rembourser mes tickets à cause du fait que pour eux j’avais bien reçu les tickets…
Ils n’ont rien voulu entendre en oubliant la base de tout commerce, le respect du client et lui livrer une bonne prestation
31 de maio de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Benjamin,
We deeply regret the confusion and frustration caused by the technical issue with our online payment system. We understand your concern about being charged without receiving your tickets.
Upon investigating your case, we found that your transaction did not go through, and you were not charged by our system. The technical error may have created some confusion, but rest assured, no payment was processed from your card.
We apologize for any inconvenience this has caused and appreciate your understanding. If you have any further questions or need additional assistance, please reach out to our customer service team.
Best regards,
GetByBus
If I need some help or something
If I need some help or something, Danijela will help! Thank you Danijela!
17 de maio de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Maja,
Thank you for your kind words! We're delighted to hear that Danijela provided you with the assistance you needed. We take pride in our team and their dedication to ensuring our customers have a positive experience.
If you need any further help or have any questions, please don't hesitate to reach out. We're here to assist you.
Best regards,
GetByBus
Absolutely stupid
Absolutely stupid. Bought two tickets, going there and of course going back. Got an email which states, that my tickets couldn't be processed. Few hours later another email where it says, that only the journey there is successfully processed, but the journey back is not. Without asking they just processed only one ticket of my two ticket order. Ridiculous that they don't understand why I want to cancel my order, that they couldn't fulfill completely. Unprofessional with scam included.
15 de maio de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Valued Customer,
We apologize for the inconvenience and confusion you experienced with your ticket purchase. We understand your frustration regarding the incomplete processing of your round-trip tickets.
Due to a technical error, we were unable to process your return ticket, and we regret that this was not communicated clearly in the initial email. Our intention was never to cause you any inconvenience.
We have issued a full refund for your tickets and want to assure you that this issue has been addressed to prevent it from happening in the future. We value your feedback and are committed to improving our services.
If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team.
We apologize for any inconvenience caused and appreciate your understanding.
Best regards,
GetByBus
Great customer service
Booked my ticket on a wrong date. Sent an email asking for a voucher. It only took them 10 minutes to get back to me and give me the voucher.
14 de maio de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Sheik,
Thank you for your feedback! We're happy to hear that our team was able to quickly assist you with your ticket date issue and provide a voucher within just 10 minutes. We appreciate your support and look forward to serving you again!
Best regards,
GetByBus
quick and efficient assistance
My Enquiry was handled quickly and efficiently by Kristina
13 de maio de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Rosemary,
Thank you for sharing your experience! We're thrilled to hear that Kristina was able to assist you quickly and efficiently. We strive to provide top-notch service to all our passengers. We look forward to serving you again in the future!
Best regards,
GetByBus
Merci pour la réponse rapide et…
Merci pour la réponse rapide et complète de la part du bureau Getbybus suite à ma demande d'info sur le point de départ (gare) qui ne figurait pas sur mon ticket.
13 de maio de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Dirassen,
Thank you for your kind words! We're glad to hear that our Getbybus customer support could provide you with a quick and complete response regarding the departure point that was missing from your ticket. If you have any more questions, please don't hesitate to reach out. Safe travels, and thank you for choosing our service!
Best regards,
GetByBus
Very positive experience
A kind , efficient and timely response from both agents Laura and Brigita.
11 de maio de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Ed,
Thank you for your kind review! We're pleased to hear that Laura and Brigita provided you with efficient and timely assistance. Your satisfaction is our priority, and we're glad they could help. Safe travels, and thank you for choosing our bus service!
Best regards,
GetByBus
Bus to Montenegro from Dubrovnik…
Bus to Montenegro from Dubrovnik arrived 35 minutes late than staff was shouting at customers because some with 11am tickets wanted in. The bus then waiting until 11am for a full bus.
No apology for 1 hour delay and the chaos.
11 de maio de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Pat,
We deeply apologize for the inconvenience you experienced on your recent journey from Dubrovnik to Montenegro. We understand the frustration caused by the delay and the subsequent handling of the boarding process.
Our goal is to provide timely and efficient service for all our passengers. Unfortunately, unexpected delays can occur, and we regret that this impacted your travel plans. Additionally, we are truly sorry for any unprofessional behavior exhibited by the staff. This does not reflect the standard of service we strive to maintain, and we will be addressing this matter internally to prevent future occurrences.
Best regards,
GetByBus
Customer Support
Customer Support
Kristina helped me with my question about my ticket. She was so helpful and lovely. it litterally took less than a day for her to help me with my question n for it to be resolved! 10/10 best customer service ever!!!!!
9 de maio de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Mataya,
Thank you for your wonderful review! We're delighted to hear that Kristina provided you with such helpful and lovely service, and that your issue was resolved quickly. We'll be sure to pass along your kind words to her. We're committed to providing the best customer service possible, and feedback like yours inspires us to keep up the good work. Safe travels, and thank you for choosing our bus service!
Best regards,
GetByBus
Resposta da GetByBus & GetByFerry
Dear Andreas,
Thank you so much for your kind words! We're thrilled to hear you found our service helpful, fast, and friendly.
Your feedback means a lot to us. If you need any further assistance, please don't hesitate to reach out!
Best regards,
GetByBus
Great communication and quick reply
Great communication and quick reply, at the time I bought the ticket and questions I had before.
Unfortunately I had to cancel my ticket but again, quick reply and they refunded me a voucher or return of money against a service fee. Quick response within minutes!
6 de maio de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Alex,
Thank you for your review! We're pleased to know that our communication met your expectations both when purchasing your ticket and in addressing your inquiries. We understand that sometimes plans change, and we're glad we could assist efficiently with your cancellation and refund. Your satisfaction is important to us, and we appreciate your opinion.
Best regards,
GetByBus
Super brza usluga 😃
6 de maio de 2024
Opinião espontânea
Resposta da GetByBus & GetByFerry
Dear Amila,
Thank you for your kind words! We're thrilled to hear that you were pleased with the speed of our service. We really appreciate your positive feedback.
Best regards,
GetByBus
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