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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I bought one of their 220L composting bins and placed it in the backyard ready for use. There seems to be no way of securing the bin to the separately sold (and expensive) base , so the bin just sits... Ver mais

Classificada 4 em 5 estrelas

Bought a compost bin using £9 voucher from attending a composting course. Bin delivered fine, without any problems. Quite a long waiting time- about 4 weeks from placing order. Communication about whe... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great product (the Green Johanna). I realised on assembling I was missing the piece of insulating foam for the underside of the lid. I contacted them and received a really prompt response offering to... Ver mais

Classificada 5 em 5 estrelas

Composting is a great way of re-using organic materials in the garden, that would have been wasted in a council tip. The bins are a great colour. The black plastic seems hidden as they are almost cam... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Centro de jardinagem

Escrito pela empresa

We work with Local Authorities in the UK to provide residents with low-cost compost bins and accessories, wormeries and kitchen composters.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

941 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Delivered a green johanna composter…

Delivered a green johanna composter which I got through the local council discount scheme. It came quickly and well packaged it's a great hot composter that my first batch is well underway in reaching and holding good temperatures.
Recommend

24 de junho de 2024
Opinião espontânea
logótipo da GetComposting

Resposta da GetComposting

Great news! Its good to hear that you've hit the ground running and already getting good temperatures. You won't look back!

Classificada 5 em 5 estrelas

The Green Johanna works wonderfully…

The Green Johanna works wonderfully although the insulation jacket keeps riding up making the lid difficult to take off. I have to keep pulling the top section lower

27 de março de 2024
Opinião espontânea
logótipo da GetComposting

Resposta da GetComposting

Thanks so much for your review. We're glad you're enjoying the Green Johanna! The Jacket shouldn't impede access to the lid so it would good if you could get in touch at customer.care@getcomposting.com so we can figure out what's happening with yours. It may just need a bit of an adjustment. Kind regards, Natalie

Classificada 1 em 5 estrelas

An unreasonably long wait

I waited for the stated delivery time frame to elapse and when the item still didn’t arrive I followed it up. I was told it would come direct from the supplier. So I guess it was the supplier who failed here. But in the end it’s disappointing experience and I’m not really clear why it’s so easy to take payment for something and then completely forget to send it. I had the feeling I wasn’t told the whole story. In future I would order from someone else.

14 de março de 2024
Opinião espontânea
logótipo da GetComposting

Resposta da GetComposting

Hi Julian, Thank you for your feedback. I am sorry it wasn't a better experience for you. We don't sell items which are not available immediately either from our own shelves or our partners' so I'm sorry there was an issue with your delivery. If you can spare the time, please let me know your order number by emailing me at customer.care@getcomposting.com as I'd like to investigate what happened with your delivery.
Kind regards, Natalie

Classificada 4 em 5 estrelas

Hot compost bin arrived within the 21…

Hot compost bin arrived within the 21 days they said it would take, and they texted to say it was arriving the day before. Easy to assemble, except for the doors, which are very difficult to get properly into place

2 de junho de 2024
Opinião espontânea
logótipo da GetComposting

Resposta da GetComposting

Thanks for your feedback. Please do let us know if you continue to have issues with the door as that's not a problem which we are aware of and it should not be difficult to use.

Classificada 1 em 5 estrelas

The website is rubbish

I tried to order a compost bin on the website. Could not get past checkout - website refused to cooperate despite several attempts.

The next day I had an email saying I had "left" items in the basket. I clicked on the link but then the website refused to permit me to login, even though the login details were correct.

A company expecting thousands of online orders from council subsidies should have a working website.

27 de maio de 2024
Opinião espontânea
logótipo da GetComposting

Resposta da GetComposting

Hi there. Sorry that you've had issues placing an order. If you have a moment and haven't done so already, please could you email a few details to customer.care@getcomposting.com about what was happening and we'll see if we can get to the bottom of this issue. Thanks for bringing it to our attention.

Classificada 1 em 5 estrelas

Unnecessarily stressful company

AWFUL company, take your money, you have to chase them via email and they never reply. I don't know who they are but I cannot believe councils have any involvement with them. They lure you in with government/council schemes and charge you postage and then items sometimes turn up, or you get a random email saying you've been refunded for an item.
Why does no one actually get back to you?
Why do they list items they clearly haven't got in stock?
Why is it SO long before they ship items?
Why do they not have any customer services?
What waste of everyones time.
They say "...delivering your order is our priority..." Really?
(I did get a reply today as I'd emailed a week ago saying it was unacceptable to take my money and the postage and it be well over 6 weeks since I ordered - I got a refund) Unnecessary stress.

24 de março de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Garden composter…

Ordered a garden composter to replace one we have had for 25 years. The quality of the GetComposting composter is disappointing. It is pretty flimsy and the lid is a very poor fit. I can’t imagine it will last a fraction of the time my previous one did. Hey ho! That’s progress!!

27 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Good service …

Ordered 2 compost bins paid for them received within 3 weeks via dpd very good products and despite negative comments about delays in receiving goods I experienced no delays and was kept informed of when shipped and day to be delivered have no complaints at all
Don't know what people expect from a compost bin there are all the same It's fine for what it is and contrary to some comments the lid does fit very snug honestly what do people want it's a plastic bin to provide compost with one only costing £15 what do you want!!!

22 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Thieves

Took my money a month ago and haven’t delivered my goods, no updates at all. No way of contacting them, they don’t respond to emails.

22 de março de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Don't Know Why They Have a Phone Number

I ordered two composters and two bases. I received two bases but only one composter. Getting hold of anybody on the phone is nigh on impossible and an auto-reply to my email says it could take 5 days for them to respond - 5 days! Last time somebody told me it would take 5 days was when we only had the postal service.

6 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Another poor review for this company

After placing my last review of this company, I received an email regarding the non-delivery of a composter asking if I still required it to be sent and saying they had not been able to access emails etc. I affirmed I still required the composter which they promised would be delivered by DPD. I am still waiting and now when I try to email them, the address no longer exists and they fail to be sent. Now I cannot even ask for a full refund. It is now nearly 4 months since I placed this order and still nothing. Their customer relations are beyond the pale. I still say beware of this company.

3 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Failure to honour order and refund

My original order number was changed by this company; delivery was promised then cancelled by the company and a refund promised. I still have NOT received a refund almost 2 months later AND my emails and phone calls to this company have NOT BEEN answered.

20 de dezembro de 2023
Opinião espontânea

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