Notion Opiniões 

Resposta da Notion

7/04/2023

Hi there,

Thanks for your review. I'm sorry to hear about the trouble with your leak detector sensor!

Our team reviewed your system. We found that there might be some conflicting tasks on your sensors; a couple of them include the door task plus the leak task. Generally the sensor needs to "feel" what it's detecting, to accurately detect a water leak the pins on the back of the sensor need to get wet for a couple seconds. It's possible that a sensor can get wet and detect water even if it's attached to a door, but that would be a unique scenario.

Our team will be in touch with a direct email to learn more. We want to make sure that your Notion system is operating as expected to the best of our ability.

Best,
Julian @ Notion Support

Resposta da Notion

6/04/2023

Hi Ariyappal,

Thanks for your review. I'm sorry to hear that the alerts have not been valuable to you! 

Our team may be able to offer some advice to optimize settings and reduce any extra alerts that you may be receiving. For example, you can take advantage of home/away mode switching and then set your sensor so that it doesn't alert you when you are home.

Please feel free to reach out to us at Support@GetNotion.com and we will be happy to assist however we can.

Resposta da Notion

6/04/2023

Hello Joel. Thank you for such wonderful feedback. We are happy to hear our system was super easy to install for you. Please let us know if anything ever comes up we can assist you with. We are always happy to help.

Resposta da Notion

4/04/2023

Hi Connie,

Thanks for your review. I'm sorry to hear that your system has been less-than-reliable! To troubleshoot, I recommend re-syncing your sensor to get it back on track. In the app, click on the effected sensor door task, then click on "Settings" and click "Sync Door Task."

Otherwise I'll follow up with a separate email in case you need additional assistance directly.

Best,
Julian @ Notion

Resposta da Notion

3/04/2023

Hello Mohsen. Thank you for taking the time to provide us with some feedback. As far as the issue you are experiencing with the temperature task we will be in touch to assist you. We are always happy to help and will make sure we get this issue resolved. Talk to you soon.

Resposta da Notion

3/04/2023

Hello Jeffery. Thank you for taking the time to provide us with such great feedback. We are happy to hear you are loving the Notion system. Please let us know if anything ever comes up we can assist you with. We are always happy to help. Cheers.

Resposta da Notion

4/04/2023

Hi Daniel,

Thanks for your kind feedback! Our team is dedicated to making sure that anyone using Notion has the best experience possible. If you are experiencing any issues with your system please feel free to reach out to us at Support@getnotion.com (mailto:Support@getnotion.com). We will be happy to help out there.

Best,
Julian @ Notion Support

Resposta da Notion

30/03/2023

Hi Doppel,

Thanks for your review. I'm sorry to hear that your experience hasn't lived up to your expectations so far! Our team is constantly working on updates and improvements to Notion and your feedback is critical to informing our product roadmap.

Our team will be happy to sort out any issues you're having with your account log in information. I understand you may have tried to contact us already, I'm sorry if we've missed your message. If you're willing to give it another shot. Please send us an email to support@getnotion.com and we can take care of you there. Alternatively you could call us at (877)668-4660, Monday through Friday 8AM - 6 PM.

Resposta da Notion

28/03/2023

Thank you for taking the time to share your feedback with us, Chantelle. Though it’s never easy hearing we’ve disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. We sincerely apologize about the issues you experienced, and we hope to make this right. We’ll be reaching out to you personally in the next 24 hours to touch bases.

Resposta da Notion

22/03/2023

Hi Indy. Thank you for taking the time to provide us with some great feedback. We are happy to hear we were able to support you in a timely and efficient manner. Please let us know if anything ever comes up we can assist you with. Cheers!

Resposta da Notion

20/03/2023

Thank you so much for your amazing review, Jane! It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team here at Notion receives your feedback – they’ll be thrilled to hear your kind words. Cheers!

Resposta da Notion

14/03/2023

Thanks so much for the positive feedback, Lyndal! We’re thrilled to hear you’re enjoying your Notion System, and we greatly appreciate you taking the time to share your rating. Have a wonderful day!

Resposta da Notion

Actualizada a 14/03/2023

Thank you for taking the time to give us a review, John. We take customer feedback to heart and would love to learn more about your experience so we can improve our services. We’ll be reaching out to you personally via email to touch bases. We want to learn more about what happened and how we can make things right.

Resposta da Notion

13/03/2023

Hi Isabel! It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team here at Notion receives your feedback – they’ll be thrilled to hear your kind words. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. Enjoy your day!

Resposta da Notion

13/03/2023

Thanks so much for the positive feedback, Caron! We’re thrilled to hear you’re enjoying your Notion System, and we greatly appreciate you taking the time to share your rating. Have an amazing day!