I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Ver mais
A empresa respondeu
What can I say, my pot increased 69% since investing into Sharia with Penfold. They are so straightforward and it’s so easy to decide which is best for you.
A empresa respondeu
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fundo de pensões
- Instituição financeira
- Serviço de investimentos
- Serviço de pensões
- Fornecedor de planos de poupança reforma
Sobre Penfold
Escrito pela empresa
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Informações de contacto
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Reino Unido
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Excelente
2 mil opiniões
Respondeu a 86% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great communication and expert advice
18 de janeiro de 2026
Resposta da Penfold
Hi Bernard,
Thanks so much for sharing this. It is great to hear the advice felt expert and the communication worked well for you.
Best,
Penfold Team
Super proactive and helpful!
Emailed to ask for help with a temp NI number as an employee did not have one yet, and got a response instantly from Sümeyye with how to get this sorted. Very accommodating when my company policy was not able to use the Penfold portal to upload a document.
Sümeyye kept me up to date with everything with quick responses and was overall great. Very happy.
28 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi Charlotte,
We really appreciate your review! We’re delighted our support team could support you so efficiently and keep you updated throughout. We’ll be sure to share your lovely comments with Sümeyye.
Best,
Penfold
Poor comms.
29 de janeiro de 2026
Resposta da Penfold
Hi Rob,
Thanks for taking the time to leave a review. We’re sorry the communication was unclear at the time, but we’re glad we were able to follow up and resolve this.
Best,
Penfold Team
Seamless pension experience
Seamless! Great oversight. Amazing app with transparency!
14 de janeiro de 2026
Resposta da Penfold
Hi there,
We really appreciate your kind words. Making it easy to see what’s happening and feel in control is important to us, so it’s great to hear that’s been your experience.
Best,
Penfold Team
Resposta da Penfold
Hi Cherrie,
Thank you for the lovely feedback! We’re really glad you’re finding the app so easy to use.
Best,
Penfold Team
Seamless set up and great support
Seamless set up and great support. I have been using Penfold for sometime now and it has been brilliant. Compared to Nest and Smart Pension, I have the complete process with Penfold a lot more easier and efficient.
26 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi Anjlee,
We really appreciate your feedback! Making the whole process simple and efficient is exactly what we aim for, so it’s great to hear that’s been your experience.
Best,
Penfold
Rapid resolution
Rapid resolution. Helpful and caring assistance.
26 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi Laura,
Thank you for sharing this! Taking the time to help and resolve things properly is important to us, so it’s lovely to hear that came through.
Best,
Penfold
Really easy to use platform
26 de janeiro de 2026
Resposta da Penfold
Hi Oli,
That’s lovely to hear. Thanks for letting us know! We’re pleased it’s working smoothly for you.
Best,
Penfold Team
Natasha was brilliant
Natasha was brilliant. She understood my query so quickly and sorted it out. Great asset. In fact entire Penfold support team are so supportive and friendly. I could not have asked for more :-)
26 de janeiro de 2026
Resposta da Penfold
Hi Sanjeev,
Thanks so much for sharing this! It’s great to hear Natasha could jump in and help straight away. We’re really happy to hear your experience with our support team. We’ll make sure your feedback is shared with them.
Best,
Penfold Team
Really helpful on the chat service even…
Really helpful on the chat service even on a Sunday
25 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi Toni,
We really appreciate your feedback. Being able to support you when questions come up is important to us.
Best,
Penfold
Amazing
They are very helpful and reliable. Every question or doubts i had they didn’t exited to explain to me in details. They also helped me in a very smooth transition to move my pensions.
9 de janeiro de 2026
Resposta da Penfold
Hi there,
Thanks so much for sharing this. It’s great to hear you felt well supported and that moving your pensions over went smoothly.
Best,
Penfold Team
Nice service
Nice service, very helpful . Gertrud was an excellent on the phone. Very quick response.
22 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi Jeanneth,
Thank you for your kind words! We’re so pleased Gertrud could help quickly. We’ll be sure to share your feedback with her.
Best,
Penfold
Update
Keep you updated on all relevant documentation that I require easy access to my plan
23 de janeiro de 2026
Resposta da Penfold
Hi Adrian,
Thank you! We’re glad you’ve found it easy to stay updated and access your plan.
Best,
Penfold
Resposta da Penfold
Hi Cristina,
Thank you for your kind words! We’re delighted to hear you had a great experience.
Best,
Penfold
Resposta da Penfold
Hi Mr A P Beesley,
We really appreciate your review! Delighted you were happy with the service.
Best,
Penfold Team
Penfold is very customer friendly
Penfold is very customer friendly and Anelle was very helpful with my query.
20 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi David,
Thank you for your kind feedback! We’re so pleased to hear you found Penfold customer-friendly and that Anelle was able to help. We’ll be sure to pass on your kind words to her.
Best,
Penfold Team
Seamless
Seamless, easy to use app and one stop place to easily access my pension investment
21 de janeiro de 2026
Resposta da Penfold
Hi Terri,
We’re so happy to hear you’ve enjoyed our service. Your feedback means a lot to us!
Best,
Penfold
Pension fund consolidation made simple
Finally a pension company that works proactively for you when consolidating pension funds!
20 de janeiro de 2026
Resposta da Penfold
Hi there,
Thanks so much for sharing this. Helping take the stress out of pension consolidation is exactly what we aim for, so it’s wonderful to hear this landed well.
Best,
Penfold
Prompt and professional service
19 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi Richard,
Thank you for your kind words! We’re really pleased to hear the service felt both prompt and professional. That’s exactly what we aim for.
Best,
Penfold Team
This company really is a poor example of New Pension companies
The Transfer Department of Penfold are woefully bad. My experiences with attempting to achieve a Pension Sharing Order, issued by the Court, has been a terrible experience, met with amateur customer service. Penfold operates by giving the least/no information to delay and detract. This company really is a poor example of the New Pension companies - steer clear.
18 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi there,
Thank you for your feedback. We understand how challenging this type of process can feel. Our team shared the required information and timelines with you and worked to support the case through to resolution. Your comments are appreciated and help us reflect on how we can continue improving clarity and communication.
Best,
Penfold Team
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