I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Ver mais
A empresa respondeu
What can I say, my pot increased 69% since investing into Sharia with Penfold. They are so straightforward and it’s so easy to decide which is best for you.
A empresa respondeu
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fundo de pensões
- Instituição financeira
- Serviço de investimentos
- Serviço de pensões
- Fornecedor de planos de poupança reforma
Sobre Penfold
Escrito pela empresa
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Informações de contacto
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Reino Unido
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Excelente
2 mil opiniões
Respondeu a 86% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Transfer bonus
Transfer completed successfully.
Had to spend time checking what had happened to the bonus I was eligible for.
It has now been clarified but the communication of the offer was poor and did not specify that it would be paid in stages over 2 years. Nor did it specify that tax relief was already included in the amounts.
19 de janeiro de 2026
Resposta da Penfold
Hi there,
Thanks for your review and for sharing your thoughts. We’re pleased that everything is now clear and that our team was able to follow up with you directly. We value feedback like this and are always looking for ways to make our communications clearer and more helpful going forward.
Best,
Penfold Team
Great support
16 de janeiro de 2026
Resposta da Penfold
Hi Nayan,
Thank you for taking the time to share your review with us!
Best,
Penfold
Great support. Easy platform. Good growth!
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has also been growing way above the average annual growth figures so I'm thrilled. The support team are great and friendly- i moved another pension across and they did all the leg work. I'm now employed but will continue to use Penfold for an additional pension pot. V happy customer
2 de janeiro de 2026
Resposta da Penfold
Hi Nikki,
Thank you so much for your wonderful review! We’re delighted to hear Penfold has worked well for you as a sole trader and that the flexibility suited your income. It’s great to know you’ve been happy with the growth, the support from our team, and the transfer process. We really appreciate your continued trust in Penfold!
Best,
Penfold Team
Tribhuvani and Steven are both very…
Tribhuvani and Steven are both very supportive in resolving any issue regarding the Penfold so quickly.
16 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi Sarita,
Thank you so much for your kind feedback! We’re really pleased to hear you had a positive experience with our support team. We’ll be sure to pass your lovely comments on to both of them.
Best,
Penfold
I reached out for an enquiry and the…
I reached out for an enquiry and the service was fast. I got the relevant information I needed to make my next decision on my pension scheme. Would definitely recommend penfold
13 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi Karen,
Thank you for your lovely review! We’re glad we could provide the information you needed quickly and help you make your decision. We really appreciate the recommendation!
Best,
Penfold
Resposta da Penfold
Hi Mark,
We really appreciate your review! Delighted the process felt simple and smooth.
Best,
Penfold Team
Resposta da Penfold
Hi there,
Thanks so much! We really appreciate your feedback and are glad you’re enjoying using Penfold.
Best,
Penfold
Great company and a very easy to use app
Great company and a very easy to use app
14 de janeiro de 2026
Resposta da Penfold
Hi Carl,
Thank you for your kind words! We’re delighted you’re enjoying the app and your experience with Penfold.
Best,
Penfold Team
Resposta da Penfold
Hi Ronald,
We really appreciate your review! Delighted you felt well supported and kept informed.
Best,
Penfold
Tashna was extremely helpful
Tashna was extremely helpful in guiding us through the process of obtaining a temporary NI number. She responded promptly to our queries, and made sure everything was understood so we could move forward without delays. Her support was professional, efficient, and much appreciated.
13 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi Ayub,
Thank you for your lovely feedback! We’re delighted to hear our support team was able to guide you through the process so clearly and efficiently. We’ll be sure to pass on your kind words to Tashna. She’ll really appreciate them.
Best,
Penfold
Thanks for response
very quick and swift response for resolving the queries and providing solutions
12 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi there,
Thank you for your kind words! We’re so glad your queries were resolved quickly and effectively.
Best,
Penfold Team
Unbelievable customer support
Unbelievable customer support! I submitted a query and had the necessary document within a couple of hours. Highly recommend!
12 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi Debi,
Thanks for the fantastic review! Delighted we could get everything sorted for you so promptly.
Best,
Penfold
really responsive and helpful team
9 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi Penny,
We really appreciate your review! Delighted the team could support you.
Best,
Penfold
Well-managed & transparent
Well-managed fund with added transparency via the Penfold app. You have instant access to your pension details and forecasting tools. Plus, it is also pretty easy to contact a member of the team if you need to.
9 de janeiro de 2026
Resposta da Penfold
Hi there,
Thank you for your lovely review! We’re delighted you’re finding the app clear, transparent, and easy to use. Our support team is always there for you whenever you need assistance.
Best,
Penfold Team
Answered what I needed and got me the…
Answered what I needed and got me the relevant information I requested very promptly
8 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi Jackie,
We really appreciate your kind words! Delighted we could provide the information you needed so promptly.
Best,
Penfold
Resposta da Penfold
Hi there,
Thank you for your feedback! We’re glad you’re happy with the service and have reached out should you need any further support.
Best,
Penfold Team
It's easy access to your policy through…
It's easy access to your policy through the app and make changes if required also plenty of information from monthly emails
8 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi Robert,
Thank you so much for your review! We’re pleased you’re finding the app easy to use and the updates helpful.
Best,
Penfold
Customer service is a shocker
Customer service is a shocker. What’s the point of having an instant messaging service if all it says is - we might get back to you tomorrow !
7 de janeiro de 2026
Resposta da Penfold
Hi Warren,
Thank you for your feedback. We’re sorry the messaging experience didn’t meet expectations at first. We know timely support is important. We’re glad we were able to assist you afterwards and appreciate you raising this with us, as it helps us review and improve how we communicate.
Best,
Penfold Team
Very helpful staff (Anelle)
I called Penfold with an inquiry and received help promptly. Anelle was knowledgable and polite. This conversation with Anelle gave me a great impression of Penfold and a peace of mind knowing that Penfold staff are available to help when needed.
6 de janeiro de 2026
Opinião espontânea
Resposta da Penfold
Hi there,
Thanks so much for your feedback! It’s great to hear that Anelle’s support made such a positive impression. We’ll make sure she sees your message.
Best,
Penfold Team
Resposta da Penfold
Hi Bulent,
Thanks for taking the time to leave a review. We are sorry to hear that your experience felt basic or disappointing.
We always want to provide a clear, supportive pension experience, and it sounds like we missed the mark for you. We would really welcome the chance to understand more about what did not work for you and how we could improve. If you are open to it, please contact our support team, and we will be happy to look into this with you.
Thanks again for the feedback!
Best,
Penfold Team
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