I've made a few purchases from GetTech over the last few years and the service has always been exceptional. There has never been an issue, until last week when my daughter encountered a problem with h... Ver mais
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Leia as opiniões dos outros
In relation to my recent Review of GetTech.com I may have been over critical due to my disappointment. GetTech did everything possible but were thwarted by supply chain, unfortunately this a fact of... Ver mais
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The phone I ordered is great. No complaints at all. The delivery was a little hectic. Phone arrived to a distant neighbour down the road without them knowing it was there, resulting in the pho... Ver mais
Very happy with the price I received for my device and a straightforward process. Only minor downside was a delay in payment which was quickly rectified once I got in touch with their support team who... Ver mais
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Informações sobre a empresa
- Empresa de equipamento electrónico
- Loja de telemóveis
- Loja de reparação de telemóveis
- Reparação de telefones
Escrito pela empresa
GetTech is one of Ireland’s leading companies in the refurbished consumer electronics market. We aim to provide quality refurbished devices that will meet our customer’s expectations while offering an exceptional all round customer experience. By buying refurbished devices you get all of the perks of owning the latest technology without the price tag. All our phones are fully refurbished by our experienced in-house technicians and come fully tested by our quality control team.
Informações de contacto
Unit 10 Crawford Business Park Bishop St, Cork, Ireland, T12VP71, Cork City, Irlanda
- (021) 206 7791
- contact@gettech.com
- gettech.ie
4,2
Bom
423 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da GetTech.com
Hi Michael,
Thank you for taking the time to leave your review! We're happy to hear you found our service good. Please don't hesitate to reach out to us again if you need anything. :)
Kind regards,
GetTech Team.
Disappointing product and aftercare service
Having researched Gettech and read very positive reviews (in general) I have to say that I was very disappointed with product and aftercare service from Gettech. I bought my husband an "As new" iphone 11 in January 2022 for 519 euros. This included a case, screen protector and warranty which was I thought a good offer. However, early in September (after 8months of use) my husband noticed that the buttons on the screen were becoming less responsive. As we were going on holidays and did not have access to a replacement at the time I was unable to return the phone until early November. in the meantime the screen buttons became less responsive. I sent photos of phone ahead of the product. Cal at Gettech commented that "Rest assured we will have this rectified for you." Instead of having the matter rectified however, I was informed that due to the 'physical damage' to the phone the warranty did not apply. I was also informed that the battery was down to 74% and I'd need a new one. I reassured Rachel that my husband only ever has his phone in car or at home and apart from general wear and tear, there had been no physical damage done to this phone. While there were slight scratches in a couple of places on the corner of the phone, the phone and screen were still in extremely good condition. My own refurbished iphone8 from August 2020 (from a different company) has undergone a number of falls/physical damage and has numerous scratches on phone/screen protector however, I have never had an issue with response to buttons and the phone is still in perfect working order with the battery at 76% capacity. While staff are helpful and quick to respond to emails, I am very disappointed with this product and I feel that the warranty counts for nothing! I will certainly not be using this company again.
11 de novembro de 2022
Opinião espontânea
Resposta da GetTech.com
Hi Sheila,
Thank you for taking the time to leave this feedback. Firstly, I would like to apologise on behalf of our team for the experience you have had with us. We only want the best for our customers. A member of our team has reached out to resolve this but we have not yet heard back from you.
Our technicians had determined that this issue and the lifting of the screen is something that can only be caused by a drop or a knock to the device. The cracks can be seen here in these photos: https://postimg.cc/gallery/zb309Tf
As is our policy, any physical damage/liquid damage or third-party tampering will unfortunately void the warranty and result in a paid repair. This is outlined in our return instructions.
As per the photos supplied, your device did show signs of physical damage and we offered discounted repair rates. You declined this, as is your right, and we shipped the device back to you.
We have taken your feedback on board and we are constantly working to improve our service. In the meantime, we would love to have this issue resolved for you. If there is anything else we can do please feel free to let us know, we would be happy to speak about this and come to a resolution.
Kind regards,
GetTech Team.
Friendly staff and prices
The staff on the other end of the phone were friendly and helpful and talked me through the best options for what I was looking for. I was pleased with the price and the item arrived in good time.
5 de julho de 2022
Opinião espontânea
Resposta da GetTech.com
Hi Ian,
Thank you for taking the time to leave your kind review. We appreciate it and we're delighted to hear you found our team helpful. :)
Please feel free to reach out to us if you need anything else. We're available via phone, chat or email and we're happy to hear from you!
All the best,
GetTech Team.
Second time buying here
Simple to order. Fantastic quick delivery. Phone was exactly what I ordered.
5 de novembro de 2022
Resposta da GetTech.com
Hi Jacinta,
Thank you for taking the time to leave your kind words. We really appreciate it!
If you ever need anything, you know where to find us. :)
Thanks again and wishing you a lovely day. :)
Kind Regards,
GetTech Customer Care
iPhone 8
iPhone 8. The phone arrived. It was immaculate no scratches/ marks just like new. Easily set up and the delivery was so fast. Got a case & screen protector as part of the deal. Really impressed. A1 rating
4 de novembro de 2022
Resposta da GetTech.com
Hi Kay,
We appreciate that you took the time to leave feedback on our product. We aim to provide the best all round customer experience and in order to do so it is important for us to hear back from our customers.
Thank you for supporting us. If there is anything we can assist with please let us know. :)
-GetTech Team.
Resposta da GetTech.com
Hi Emma,
Thank you for taking the time to leave a review of our product and service. We are glad to hear you are satisfied with the item you received and we appreciate your support.
Should you have any queries please feel free to contact us via call or email.
Have a great day!
-GetTech Team.
Fantastic company
Customer service in this company is second to none, brilliant staff and always a voice at the end of the phone, I have been dealing with this company for 3 years or more have bought at least 7 phones over the years and all phones are excellent never had a problem with them, prices can’t be beaten or warranty.
1 de novembro de 2022
Resposta da GetTech.com
Hi Kathleen,
Thank you so much for your lovely review! We're so happy to hear you're satisfied with our service and that you've stuck with us. :) You know where to find us should you need any assistance moving forward. We're always glad to hear from you.
Have a great day!
-GetTech Team.
Good Company to deal with. Very professional
Very good customer service. Staff lovely. Dealt with Cal on the phone and Rue on line. Bought phone in August for birthday present in September. Arrived in loads of time. Would def use GetTech again
8 de agosto de 2022
Resposta da GetTech.com
Hi there,
Thank you for taking the time to leave your kind words. We really appreciate it!
If you ever need anything, you know where to find us. :)
Thanks again and wishing you a lovely day. :)
Kind Regards,
GetTech Customer Care
Delay in receiving Iphone
In relation to my recent Review of GetTech.com I may have been over critical due to my disappointment.
GetTech did everything possible but were thwarted by supply chain, unfortunately this a fact of life for a lot of products today due to external factors.
I will continue to but from GetTech and only recently recommended them to a friend.
25 de outubro de 2022
Opinião espontânea
Resposta da GetTech.com
Hi David,
Thank you so much for leaving your kind review and for being such a loyal customer.
Thank you for your patience and understanding. Should you need anything in the future, please don't hesitate to reach out and let us know. Happy to help!
Kind Regards,
GetTech Customer Care
Was a bit worried buying online but…
Was a bit worried buying online but phone was as described and delivered very quickly by the guys at GetTech ..would recommend them highly 👌
2 de novembro de 2022
Resposta da GetTech.com
Hi David,
Thank you so much for your review! We're delighted you trusted us and that the device lived up to expectations. :) You know where to find us if you need anything moving forward.
All the best!
-GetTech Team.
My order was delayed by 2 weeks however…
My order was delayed by 2 weeks however they kept in touch with me throughout this time. Once they had my product back in stock it was delivered the next day, so can’t complain, it was out of their control
18 de outubro de 2022
Resposta da GetTech.com
Hi Nadine,
Thank you so much for your review, we really appreciate it.
Please know we are constantly working to improve our service and we value your feedback. We're happy to hear you're satisfied with your device.
Should you need anything in the future, please don't hesitate to get in touch!
Wishing you a lovely day.
Kind Regards,
GetTech Customer Care
Pretty bad experience here
Pretty bad experience here! Ordered an Iphone on the Thursday. States 2-3 day delivery. Chased again on the Tuesday to see it had been sent as no information sent. Informed that it would take 2-3 days was for processing only and another 2-3 days for delivery. This was not clear on the website - we looked extensively. Was assured it would be sent out the following days on the Wednesday - 5 working days after order. Still no word on the Wednesday to say it was shipped (like most other companies do). Chased again on the Thursday (7 days after purchase). This time was sent an email to tell us that the IPHONE was not in stock!!!! Seriously!!! Offered a lesser phone or a refund. What a complete waste of time!! Was in need of a phone urgently and this set us back more than 8 days. Beware, ask first if in stock, ready and how long delivery is. Really really bad communications. Expected better from an Irish company tbh. Hopefully, they can learn from this and improve their communications on website and by email and only stock items they have available.
27 de outubro de 2022
Opinião espontânea
Resposta da GetTech.com
Hi there
I am very sorry to hear about this and understandably that you are not satisfied with the service you received. We have sent a request for more information as we would like to have this resolved for you. Alternatively please contact our customer service team on (021) 206 7791 or email support@gettech.com and we can have a manager look into this situation for you. Unfortunately without an order number or name and surname we can't reach out to you directly.
Alternatively you can also fill in our contact form on our website requesting a call back.
We hope to have the opportunity to work with you to have this issue resolved.
Kind Regards
GetTech Customer Care
Great customer service...phonr ordered…
Great customer service...phonr ordered in black, not available immediately for delivery...option given to have white phone delivered immediately. Once accepted, phone received without delay.
17 de outubro de 2022
Resposta da GetTech.com
Hi Bridget,
Thank you for taking the time to leave your kind words. We really appreciate it!
If you ever need anything, you know where to find us. :)
Thanks again and wishing you a lovely day. :)
Kind Regards,
GetTech Customer Care
Resposta da GetTech.com
Hi James,
Thanks for taking the time to write your review, we greatly appreciate it!
We're delighted to hear you're happy with our service. Should you ever need us again, feel free to get in touch via phone, chat or e-mail. Always glad to hear from you! :)
Take care!
Kind Regards,
GetTech Customer Care.
Very helpful
8 de outubro de 2022
Resposta da GetTech.com
Hi Joe,
Thank you very much for leaving your review. Feel free to reach out gaain in future should you need anything! :)
-GetTech Team.
I find Get Tech very helpful and the…
I find Get Tech very helpful and the phone is fantastic. There was a delay with delivery but they kept in touch with me
13 de outubro de 2022
Resposta da GetTech.com
Hi Miriam,
Thank you for leaving your review. We appreciate you taking the time to write about your experience and we're glad we could rectfy the delivery delay with our courier. :)
Wishing you a great day!
-GetTech Team.
Exceptional customer service …
The 5* review here is for Rachel mainly but also Rue and I think his name was Con. I purchased and IPhone X on 01/10/2022, when it hadn’t been dispatched by Tue I started to worry, with no communication from Get tech,as it was a gift for my son. I reached out and explained I needed it by Monday 10/10/2022 Long story short it wasn’t in stock. Rachel very quickly rectified the situation and I was able to collect the phone yesterday and it is FAB!!! My son will be delighted. Thank you for the wonderful customer service.
7 de outubro de 2022
Opinião espontânea
Resposta da GetTech.com
Hi Michelle,
Thank you so much for taking the time to leave such a kind and detailed review! As a small Irish business, we really appreciate it. Please don't hesitate to reach out in future should you need anything at all. We're more than happy to help! :) Have a lovely day!
-GetTech Team.
I was very impressed with the service I…
I was very impressed with the service I received today in GetTec.I was changing my iPhone and trying to decide on a refurbished one.Casper was very patient and efficient explaining everything to me.I would certainly recommend GetTec to people.
4 de outubro de 2022
Opinião espontânea
Resposta da GetTech.com
Hi Esther,
Thank you so much for leaving your kind review. It means a lot to us! Please don't hesitate to reach out in future should you need anything. We'll be happy to help!:)
-GetTech Team
Impecable Service
It's the first time I'm using their service and I was impressed with how quickly and efficiently they were.
The staff is very friendly and I got the best offer for my phone : )
I highly recommend GetTech!
30 de setembro de 2022
Opinião espontânea
Resposta da GetTech.com
Hi Leonardo,
Thank you very much for taking the time to leave us such a nice review! We're delighted to hear you're happy with our service.
Please don't hesitate to let us know if we can help with anything else in future. Have a great day! :)
-Gettech Team.
Excellent company phones are always of…
Excellent company phones are always of excellent standard. I usually buy fair and have never been disappointed phones are like new
23 de setembro de 2022
Resposta da GetTech.com
Hi David,
Thank you so much for taking the time to leave your kind review. We greatly appreciate it!
We're so happy to hear you're satisfied with our devices. We do try our best for our lovely customers!
Have a great day and feel free to reach out to us for anything in future. :)
-Gettech Team.
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