Weightless Opiniões 

184
•
TrustScore: 2.5 em 5

2,7

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Very stressful but finally got parcel, must ad as a company you need to, - have someone answering phones - find a way on your website to say when out of stock instead of taking money and making pe... Ver mais

Classificada 1 em 5 estrelas

Avoid – months of problems and still no refund I’ve moved to another provider and will never use Weightless again. Based on my experience, I cannot recommend them. This has been dragging... Ver mais

Classificada 5 em 5 estrelas

I didn't know of this company and was directed to them for my weight loss medication. Not only did they have stock (many other places now have backlogs) but after a quick questionnaire, a few safety c... Ver mais

Classificada 5 em 5 estrelas

I have been with weightless pharmacy now for around 4 months, they have been the best pharmacy I have used in the 15 months I’ve been on a weightloss journey. The delivery time is unmatched, the c... Ver mais

Informações sobre a empresa

  1. Serviço de emagrecimento
  2. também em
  3. Clínica de saúde
  4. Farmácia online

Escrito pela empresa

Weightless is a leading UK-based wellness and weight loss clinic committed to making the world a lighter, healthier place. Our holistic, doctor-led approach goes beyond medication, combining personalised meal plans from our nutritionist doctor with bespoke exercise programmes designed by a fitness professional to support you at every stage of your journey.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

184 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 15% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,7

Todas as opiniões

(184)

96 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent Customer Service

I cannot praise this company enough and Schuwaz for her help nothing was too much trouble for her to resolve my issues and kept me fully informed of the progress of my query customer service was excellent .

1 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Most trusted company

I have had such great experience with this company, the delivery is so fast! I order and it comes the next day which is great! The customer service is the best, they respond very fast and help with any queries. I especially want to thank Schuwaz Shaikh for being such a great help to me.

4 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

POTENTIAL SCAM

POTENTIAL SCAM - DO NOT ORDER FROM HERE. Placed an order on 26th June 2025, providing all requested evidence at the time of order. Then chased the order a week later to be told I had to provide pictures before they would complete my prescription. I replied with my order number and info of when I submitted the pictures. Now on 8th September and I still can’t get in touch with the company (despite them sending me numerous marketing emails since!) and still don’t have the medication or a refund. I have now had to raise a dispute with my bank to try and recover the funds.

8 de setembro de 2025
Opinião espontânea
logótipo da Weightless

Resposta da Weightless

We are sorry for your troubles and we would love to change your outlook about Weightless by serving you again should you give us a chance.

That being said we are surely not a scam, and there was a misunderstanding about your refund which was cleared today in the morning to via live chat support team.

Your refund was already initiated month ago and you had to reach out to your bank to get clarity on the status of your payment.

I hope you will understand and we appreciate all the feedback!

Classificada 5 em 5 estrelas

Great customer service

I called with an order query and my first surprise, was the phone was answered straight away. No "press this" then "press that" or being held in a queue waiting for someone to pick up. I spoke to Noor, who was so helpful and had all the answers to my query and she put my mind at ease immediately. She was professional and extremely knowledgeable, especially when I asked her questions about the expected manufacturer's high price increases expected for the Mounjaro had ordered. Having used various pharmacies for my Mounjaro, I have to say that I will be sticking with this pharmacy moving forward because they are helpful, efficient and after speaking with Noor, I trust them. My friend has ordered from a competitor and she has not been able to get any information about when her order will arrive. She emailed them a few days ago and received a generic email saying her order was being processed. No idea of when she will get it. She emailed again yesterday and has heard nothing. My order will be with me within the next 48 hours. She has no idea when hers will even be dispatched (but they have taken her money). I was told that in the future, Weightless may be offering discounts for repeat orders in the future, which would be such a change from discount on first order only. I don't know if this will be possible, but if they do introduce this, even if it's a tenner off, it's nice to be rewarded for repeat business, I am sure most will agree with that. well done Weightless, I'll be in touch when I need to order more, and thank you Noor for all of your help.

19 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

All good!

Always an easy process to order. Will continue to use this supplier!

1 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Spoke to Noor with regards process and Order. She sorted straight away. Excellent customer service.

11 de agosto de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Waiting for order

Noor has been a great help getting my order despatched after some issues, shes been great at communicating and getting issues resolved, much appreciated

7 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

So I had a minor issue with my order as…

So I had a minor issue with my order as they were requesting further information, that I had already sent previously which caused my order to be placed on hold . I called up weightless and spoke with a lady called Noor she was fantastic solved my issue immediately, this is the type of customer service we need nice and efficient . Thanks again.

6 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Bad experience with the company and…

Bad experience with the company and very unprofessional customer support. No reply on WhatsApp (like they say on their site) have asked for help , send few messages and no response what so ever , sent emails and same situation, no response. Had to ring them up so finally I got to speak to someone . They have messed up my order , because of this I didn’t get to do my jab on time . Lady on the phone (there is only one person working in that office by the sound of it )said she will send me an email for payment details same day and guess what ?surprise surprise No email again what so ever .. so i just went elsewhere and wouldn’t want to deal with them again 👎🏻

5 de agosto de 2025
Opinião espontânea
logótipo da Weightless

Resposta da Weightless

Dear Aleksandra,

We are very sorry for the trouble you have faced.

We have enhanced our services and would be grateful if you give us another chance to serve you.

We now offer live chat support via our website, which has effectively replaced WhatsApp. You can also access our support via email at support@weightless.co.uk or call us at 0208 050 1875.

Classificada 2 em 5 estrelas

Arrived in great packaging

Arrived in great packaging, great 1st experience.
However, there is NO incentive to repurchase with this company as a returning patient, their prices are SO SO high. No discounts available to encourage you to stick with them and reorder. Disappointing and incredibly short sighted of them, there are 1000s of other online pharmacies offering much lower and competitive pricing for weight loss treatments. The medication is the same from each place, Weightless need to have a reason for people to stay with them and sadly, they don’t have that for me. I’ll be repurchasing elsewhere for much less.

21 de junho de 2025
Opinião espontânea
logótipo da Weightless

Resposta da Weightless

Dear Dlarla,

We are sorry to hear about the experience you have had.

Weightless Clinic has enhanced its operations with a lot of benefits for our returning customers. Even discounts are live for the returning patients.

If you would like to know more, please reach out to our Support Team and they will love to assist you.

Call us at 0208 050 1875!

Warm Regards,
Weightless Team

Classificada 5 em 5 estrelas

Fantastic quick service

Was very helpful with every step of the way from ordering to delivery was a great service and distribution of my medication was the quickest I've had since being on manjorou over a year give it a try I promise you won't be disappointed

11 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I paid the initial fee using a discount…

I paid the initial fee using a discount code. I was then asked to fill in a medical questionnaire, resulting in it saying I could have the mounjaro pen. It tried charging me another £150 on top of the fee I had initially paid. When I chased this up, also asking when the pen would be dispatched, I had an e mail saying that I now couldn't have the pen. Not a company I would ever contact again

7 de julho de 2025
Opinião espontânea
logótipo da Weightless

Resposta da Weightless

We are very sorry for the troubles you have faced.

You can always reach out to our Weightless Support Team at; support@weightless.co.uk or give us a call at 0208 050 1875 and we will be more than happy to assist.

Classificada 5 em 5 estrelas

Great customer service from Noor…

My query was handled by a very helpful and lovely lady, Noor. She was prompt and assured me that my problem will be resolved! Very happy with the service. Thanks Noor!

11 de julho de 2025
Opinião espontânea

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