Gigil Opiniões 

125
•
TrustScore: 4 em 5

4,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Wonderful service going above and beyond to get me the product I wanted and quickly. Really friendly communication and the product is great quality and looks great too. Thank you

Classificada 5 em 5 estrelas

The Bag is solid/strong/durable A swaggy design Has every compartment you need & more also comes with a portable changing mat, bottle cooling compartments. I love most the drawstring design... Ver mais

Classificada 5 em 5 estrelas

I recently got the gigil luxe changing bagpack and its been amazing, it got alot of space and different sections for holding baby items, just bought it again to gift someone and so pleased. The ser... Ver mais

Classificada 1 em 5 estrelas

Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de malas

Escrito pela empresa

We are an award-winning Manchester-based, family-run company with a genuine passion for organic and sustainable products without compromising on style or quality.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

125 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(125)

15 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Amazing

As a new mum of twins i needed a bag big enough for everything that comes with twins. Not only is this bag very pretty it is also amazing and exactly what i needed.

I will be recommending this bag to everyone.

8 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Do not buy from here

Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before when I was pregnant. Such a shame when it’s not a cheap bag.

4 de março de 2025
Opinião espontânea
logótipo da Gigil

Resposta da Gigil

Hello Ellie,

We're so very sorry that you are not happy with the service you have received.

Unfortunately due to the time that has elapsed since your purchase, the broken zip and tear on the bag are not classed as a manufacture defect, and we are unable to replace the bag. Rips, snags and tears are considered accidental damage/wear and tear and are not covered under the warranty.

We do apologise for the disappointment and hope that you have been able to source a repair and make use of your bag again.

Kind regards,

Gigil

Classificada 5 em 5 estrelas

Beautiful product

Beautiful product, High quality and prompt delivery. Looking forward to using the bag and nappy pouch when our little girl arrives. Great customer service and prompt replies when contacted with query.

27 de janeiro de 2025
Classificada 5 em 5 estrelas

Fantastic product and customer service…

Fantastic product and customer service from Wendy.
I got a changing bag for Christmas and loved it so ordered the matching buggy organiser. When I got the delivery notification it has been delivered to my old address as I hadn't updated it on PayPal! All my fault. It was returned to sender and the company very quickly sent a new one the next day. The communication with Wendy was excellent. Thank you

8 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor quality and poor customer service

I’m not one to write reviews but I have to share my experience to ensure no one else is in this situation.
We purchase the luxe changing bag and used it twice and the bag has a scuff in the side pocket. I can’t be sure if this was there before we used the bag or not however this was not a cheap bag and when I contacted the company they were not helpful at all and just informed me that there was nothing they could do.
I would understand if we used this bag day in and day out and were reckless however this is not the case. I purchased this bag for space with having two kids I liked the idea that the bag was well organised with compartments. However my other changing bag I used with my oldest son (that came with his pram) is 2 years old and still going strong. The luxe gigil bag is poor quality.

7 de janeiro de 2025
Opinião espontânea
logótipo da Gigil

Resposta da Gigil

Hello

I am very sorry that we could not replace your changing bag as it was scuffed. We do not replace bags that have been scuffed or scratched due to these issues not being a quality or manufacturing issue with our products. We can guarantee that the scuff/scratch was not on the bag when you received it, as all of our products are thoroughly checked before dispatch.

Once again, we are extremely sorry about not being able to replace your scuffed/scratched changing bag.

Best wishes

Gigil

Classificada 5 em 5 estrelas

Lovely little independent Company

Lovely little company that's independent with gorgeous products! They are a little pricier than other places but it's what to expect i you don't want mass-made things from China. I love my Nappy Caddy, really cute!

27 de novembro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Disappointing customer service

Really love my Gigil bag, but the magnetic snap broke- leaving the bag useless. Got in touch to ask if a replacement snap could be sent out, but was told because the item had been gifted and I didn’t have proof of purchase they couldn’t help. A real shame.

19 de novembro de 2024
Opinião espontânea
logótipo da Gigil

Resposta da Gigil

Hello there,

Thank you for taking the time to share your feedback. We're incredibly sorry for the issue with your Gigil bag, we completely understand your dissapointment.

We always honour our one year Gigil guarantee for manufacturing faults, and to do this we do need a valid proof of purchase, we hope you understand! If your bag was gifted, we can usually locate the order using details such as the buyer's name or e-mail address.

If you're able to find any of this information, please get in touch with us again and we'd love to assist you further and get this sorted for you!

Kind regards,
Gigil

Classificada 5 em 5 estrelas

The perfect all round changing bag

The perfect all round changing bag!

Such a luxury changing bag, worth every penny!, the finish of the bag is gorgeous. Comes with a little matching changing mat, insulated pocket inside of bottles, lots of pockets and pouches inside. Fits in LOADS! I wish I found this bag sooner.

20 de outubro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Bag started falling apart

Bag started falling apart with material peeling off within 6 months of use. Very disappointed given the premium price tag I expected it to last years not months. When I contacted customer service they essentially informed me I misused the bag and that it was not covered by the manufacturer warranty.

16 de outubro de 2024
Opinião espontânea
logótipo da Gigil

Resposta da Gigil

Hi Sarah,

Thank you for your feedback. We are truly sorry to hear that you are disappointed with your purchase.

I can assure you that we take all concerns seriously and always honour our one-year warranty for any manufacturing faults. We regret that we could not offer a free replacement on this occasion. If you have any further questions or queries, please don't hesitate to contact us directly.

Best wishes,
Gigil

Classificada 3 em 5 estrelas

Returning an Item

Recently bought a backpack however it wasn’t as expected and I needed to return. I found the vegan leather quite cheap feeling unfortunately. Email response from the team was very quick and helpful and made returning the item very easy. I had already paid £5 for delivery and also had to pay for the return which was a little disappointing considering the price of the bag.

10 de junho de 2024
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais