girlgangshop Opiniões 

Resposta da girlgangshop

26/06/2026

Thank you so much for your lovely review! 💖 I'm so happy to hear you enjoyed your experience with us and found lots of items you loved! Thank you for trusting us, and I can't wait to have you back for your next order! ✨
– Lucy from Girlgangshop

Resposta da girlgangshop

16/06/2026

Hi Alicia, we're sorry to read this review, especially as we've been unable to locate your name in our order records. We actually wanted to reach out directly to better understand what led you to feel so strongly about our products, as feedback like this is very unusual for us.

If you are a customer of ours, please do get in touch with your order number so we can investigate this properly. In the rare event that a customer receives a faulty item, we always want the opportunity to review the issue and make things right.

Regarding returns, the majority of our products are custom-made and produced specifically for each order. Because of this, we are unable to accept returns for change-of-mind purchases, and this is clearly outlined in our policies before checkout.

We take a great deal of pride in the quality of our products, so if there is a genuine issue with an item, we'd be more than happy to look into it for you. We would never want a customer to walk away unhappy, and we do everything we can to resolve any issue that may arise.

– Lucy from Girlgangshop

Resposta da girlgangshop

14/06/2026

Ahh, I’m so happy to hear this! 💖 Creating the custom bootleg tees is one of my favorite things we do, so it makes me incredibly happy to hear that you loved how yours turned out. Thank you for trusting us with your photos and for taking the time to leave such a lovely review. I hope your tee brings you lots of smiles! ✨

– Lucy from Girlgangshop

Resposta da girlgangshop

5/06/2026

Thank you so much for taking a chance on us! 💖

I completely understand being hesitant before ordering from a new website, so it means a lot to hear that everything went smoothly. I'm so happy your order arrived on time, that the tracking kept you updated, and that you're pleased with the quality of your t-shirt!

Thank you for your recommendation and for taking the time to share your experience. ✨

– Lucy from Girlgangshop

Resposta da girlgangshop

5/06/2026

Hi there Olivia, thank you for your review and for your kind words about the quality of the top 💖

I do wish you had reached out to us directly when it arrived, as we would have loved the chance to investigate this for you. I can assure you that the smell you described would never originate from our production process. Our garments are embroidered and packed in a clean, professional environment, and every item is checked before being shipped.

If there was a cigarette or smoke smell, it is far more likely to have occurred during transit or handling after leaving our facility. The only scent a new item might occasionally have is from the protective packaging used to keep garments safe from moisture and dirt during shipping (you would be surprised where the couriers leave packages sometimes, so it really does need that protection!).

That said, I'm really happy to hear you loved the top itself and that a quick wash solved the issue.

– Lucy from Girlgangshop

Resposta da girlgangshop

20/02/2026

Thank you so much for this thoughtful review, Felix 💖 Postal issues can be frustrating, so I’m really grateful for your patience and understanding throughout the whole situation. Second time delivery worked a charm though! Plus, hearing that you love your new shirts makes it all worth it! Thank you for being so kind and supportive, it truly means a lot. ✨

– Lucy from Girlgangshop

Resposta da girlgangshop

19/02/2026

Oh wow Geddi, thank you so much for this sweet message 🥺💖 I’m so happy your first order arrived quickly and just as expected, and EVEN happier that we could sort out the address hiccup together the second time. These things can be stressful, so it means a lot that you felt reassured and taken care of. Thank you for trusting us (again!) and for taking the time to write such a thoughtful review. Can’t wait to have you back for your next order! <3

– Lucy from Girlgangshop

Resposta da girlgangshop

27/01/2026

You are THE BEST Miss Rosen! Thanks so so much for your purchase and for supporting girlgangshop these last years. See you soon ;)
Lucy x

Resposta da girlgangshop

12/01/2026

Thank you so much, Inês! 💖 I really appreciate your patience while the order took a bit longer (busy postal services during the holidays!), and I’m so happy to hear everything arrived perfectly in the end. It truly means a lot that you felt supported throughout the process; that’s always my goal! Thank you for the recommendation and for trusting us. I can’t wait to have you back again! ✨ – Lucy from Girlgangshop

Resposta da girlgangshop

20/12/2025

Ahh I love hearing this! ❤️ I’m so happy you loved the Christmas sweaters, that makes me genuinely smile. Thank you so much for taking the time to leave such a sweet review! Hope you had the coziest, most festive time wearing them ✨
– Lucy from Girlgangshop

Resposta da girlgangshop

18/12/2025

Thank you so, so much for this lovely message! 💖 I completely understand how stressful it is when a Christmas gift feels like it might not arrive in time, so I’m really glad I could help and give you some options while we waited. I’m so happy to hear it arrived today - what a relief! Wishing you a wonderful holiday season and hope to see you again soon! ✨
– Lucy from Girlgangshop

Resposta da girlgangshop

14/12/2025

Wow… thank you so much for this Chantel, I’m honestly blown away! 💖 I’m really glad we could quickly find a solution together and get the product shipped from the US. That’s exactly how it should be: real people helping real people, not bots and endless waiting.

Reading that you felt supported and taken care of truly means everything to me. And hearing that you love the quality of the products too? That’s the cherry on top.

Thank you for trusting us, for your patience, and for such an incredibly kind review. I can’t wait to have you back, whether it’s for yourself or the perfect gift! ✨ See you soon soon!

– Lucy from Girlgangshop

Resposta da girlgangshop

10/12/2025

Thank you so so much for this, Heidi! I’m really happy we could quickly sort out the missing information together, and I loved chatting with you along the way. It also means the world to hear you’re happy with the quality of the product. Thank you for the huge recommendation and for supporting our shop! ✨
– Lucy from Girlgangshop

Resposta da girlgangshop

Actualizada a 10/12/2025

Thank you so much for your review, Leo! Things like missed pick-ups happen, and I’m really glad we could re-ship your order to your home and make it easy for you. I’m happy it all worked out in the end! Really appreciate you taking the time to leave a review and for supporting our shop.
– Lucy from Girlgangshop

Resposta da girlgangshop

Actualizada a 25/11/2025

Thank you so much for your kind words, Hana! I’m really glad we could get your order back to you safely - losing a parcel is never fun, and I’m happy we could sort it out without any stress for you. It means the world to us that you’re happy and recommending our shop! ✨

– Lucy from girlgangshop

Resposta da girlgangshop

25/11/2025

Hi Simone, we’re genuinely sorry to see this review, especially because the situation has already been fully explained to you multiple times by our team.

Your order was cancelled only because the photos provided were too dark, grainy, and cropped in ways that made it impossible for us to create a high-quality graphic for your custom tee. We always want our customers to receive products they’re proud of, and in this case the images simply wouldn’t have produced a good result. For that reason, we emailed you immediately with the explanation and invited you to place a new order using clearer photos.

You then placed a second order using the exact same photos, so we cancelled that order as well to avoid delivering a product you would likely be unhappy with.

Regarding the refund: the refund was processed straight away on our side, but - as with all online payments - banks typically take 2–3 business days to return the funds to your account. This is standard banking procedure and not something any webshop can speed up. We also reached out several times to confirm this and to make sure you had all the necessary information.

We are absolutely NOT a scam and would never keep money from cancelled orders. Everything is handled through a fully automated and secure payment gateway. We’ve attempted to contact you directly several times, and Trustpilot also reached out to you for clarification. You have chosen not to reply to any of these messages. It’s disappointing when a small business does everything transparently and honestly, yet a customer refuses to engage and instead leaves a damaging and misleading review.

We always act in good faith, and we stand by how this situation was handled.

- Lucy from girlgangshop

Resposta da girlgangshop

25/11/2025

Ahh this made my day! 💖 Thank you so much for taking the time to leave this - it honestly means more than you know. I’m really happy we could help you right away, and it was truly a pleasure chatting with you. So grateful for your recommendation and for supporting our shop. Big hug from here! ✨

– Lucy from girlgangshop

Resposta da girlgangshop

25/11/2025

Thank you so much for sharing this! I’m really glad we could sort things out quickly for you. Sometimes little hiccups happen, but we’ll always do everything we can to make it right. I’m so happy to hear your new tees arrived beautifully and that you’re loving them now!

It truly means a lot that you took the time to leave such a kind review.
Sending you a big hug and lots of gratitude! ✨

– Lucy from girlgangshop

Resposta da girlgangshop

25/11/2025

Thank you so much for this lovely review! I’m really glad we could jump in and help when your order got sent back by mistake - those things are so frustrating, and I never want you to feel stuck dealing with it alone. Covering the re-shipping was the least we could do to make it right. I can’t wait for your shirt to reach you, and I hope you love it the moment you open it! Thanks again for being so kind and patient through the whole process. ✨

– Lucy from girlgangshop