Het pakketje was helaas teruggestuurd, maar de customer service (tevens founder, Lucy) is echt top! Ze hebben het shirt opnieuw opgestuurd en alles in de gaten gehouden. Shirt is vandaag binnengek... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Recently bought a top from here Top was great in terms of quality but it smelt so offensive. Smelt of cigarettes/smoke but appeared unused so unsure if this was something to do with production. I w... Ver mais
A empresa respondeu
Amazing company! I found girlgangshop by chance online, ordered a baseball cap for a Christmas present but the delivery was very delayed and I was worried it wouldn’t arrive in time. Lucy was so he... Ver mais
A empresa respondeu
Absolutely incredible customer service! One of the products was sold out in the European store and within hours we found a solution to ship it separately from the US. Lucy is amazing and so... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At girlgangshop, we believe in the power of beautiful, fun, and meaningful designs to brighten your day. Our collections are curated with care to bring a touch of joy and a sense of connection to every item. Whether you're drawn to the playful spirit of our sweary-themed goods, the empowering vibes of our feminist collection, or the magical allure of our witchy products, there's something here to celebrate every facet of your personality.
Informações de contacto
Portugal
- girlgang.shop
4,3
Excelente
33 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
great!
I had a small issue with the first tees I received, but the customer service was incredibly helpful and kind. They responded quickly and solved the problem efficiently. The new tees are beautiful and I’m very happy with my purchase. Highly recommend!
7 de novembro de 2025
Opinião espontânea
Resposta da girlgangshop
Thank you so much for sharing this! I’m really glad we could sort things out quickly for you. Sometimes little hiccups happen, but we’ll always do everything we can to make it right. I’m so happy to hear your new tees arrived beautifully and that you’re loving them now!
It truly means a lot that you took the time to leave such a kind review.
Sending you a big hug and lots of gratitude! ✨
– Lucy from girlgangshop
Great service experience
Great service!
I've been helped when my order was falsely returned to sender. They even offered to cover the re-shipping costs for me. Can't wait for the lovely shirt to arrive!
16 de outubro de 2025
Opinião espontânea
Resposta da girlgangshop
Thank you so much for this lovely review! I’m really glad we could jump in and help when your order got sent back by mistake - those things are so frustrating, and I never want you to feel stuck dealing with it alone. Covering the re-shipping was the least we could do to make it right. I can’t wait for your shirt to reach you, and I hope you love it the moment you open it! Thanks again for being so kind and patient through the whole process. ✨
– Lucy from girlgangshop
I had the best experience with this…
I had the best experience with this shop and Lucy! I had a shipping issue due to the post and she supported me immediately and solved the problem! I ordered a cap, which has great quality and looks super cute. Definitely recommend it and will buy from her in the future for sure
11 de outubro de 2025
Opinião espontânea
Resposta da girlgangshop
Dóra! You are just an absolute star, the best customer ever :) You literally were so calm, even when PostNL messed your order up. I was so glad we were able to help, and that you are now united with your gorgeous gorgeous cap. Thanks a million and you're always more than welcome at girlgangshop. See you soon!
Lucy x
Great experience
Thanks to the founder’s “can-do attitude,” I was able to place my order directly in the US, since the hat I wanted was sold out in Europe.
The courier service took its time, but the hat was absolutely worth the wait. The quality exceeded my expectations, and I’m now ready for the fall season with my unique style and sense of humor!
1 de setembro de 2025
Opinião espontânea
Resposta da girlgangshop
We made it happen Marta, and now you have your cap exactly in the color you wanted - big yey to that! Thanks so much for the sweet review, and we can't wait to see you in our shop again soon. Sending you love,
Lucy x
Lovely T-shirts and great service!⭐️❤️🔥
4 de setembro de 2025
Opinião espontânea
Resposta da girlgangshop
Thanks so so much Mina, and we're glad you love everything as well as your interaction with us! We appreciate you and can't wait to see you again in our shop. Love, love, Lucy x
Super
Snelle levering, duidelijk en snel contact. Ik had besteld, maar wilde toch een andere maat. Super goeie kwaliteit, ik bestel hier zeker nog een keer!
22 de agosto de 2025
Opinião espontânea
Resposta da girlgangshop
Thanks so so much sweet Charissa! So glad you love everything and we can't wait to see you name pop up again in our shop! Love love,
Lucy x
Loved Lucy and I love my shirt :)
Loved Lucy and I love my shirt :)
30 de julho de 2025
Opinião espontânea
Resposta da girlgangshop
Thnks SO much Brett!
probably a scam
ordered something in november/october 2024 for my eras tour fit... and it never came so i wasted over 100 dollars
9 de março de 2025
Opinião espontânea
Resposta da girlgangshop
Hi Linda,
We’re very sorry to hear about your experience, but we want to clarify that we are *absolutely not* a scam. We are a legitimate small business with thousands of happy customers, and we take every order and concern very seriously.
According to our records, your package was marked as returned to sender by the postal service due to an address error that was entered during checkout. Unfortunately, we never received the returned item. Had you contacted us at the time (as most of our customers do in case they have any trouble with the delivery) we would have gladly:
1. Investigated the issue with Canada Post, and
2. Sent out a replacement at no extra cost.
Instead, we only found out about your issue months later through this public review. We even reached out after seeing your post, hoping to resolve the situation, but received no response.
We work extremely hard to deliver quality service and always do our best to make things right when given the opportunity. It’s disappointing to be publicly criticized without being given that chance.
We’re still happy to work with you on a solution, so please feel free to reach out directly so we can help.
Sincerely,
Lucy x
Goede service en snelle bezorging
Goede service en snelle bezorging. Ik had mijn twijfels of de pet op tijd zou aankomen voor een vrijgezellenfeest, een snelle reply van Lucy op mijn mail nam mijn twijfels weg. En terecht, het pakket kwam binnen een paar dagen al aan. Super fijn!
11 de fevereiro de 2025
Opinião espontânea
Resposta da girlgangshop
Oh, you're just a star Stephanie! Thanks so much for being so sweet and I hope you enjoy your gorgeous cap for years to come :) You're always welcome at girlgangshop! Love, Lucy x
Amazing brand!
Special word for the customer service : very helpful, they've quickly answered my request and that's why I decided to buy on this website. I received the t-shirt just few days later! So cool to wear, I love it! See you soon GGS! <3
28 de dezembro de 2024
Opinião espontânea
Resposta da girlgangshop
Thanks so so much for the sweet review Aline! Enjoy your gorgeous tee and you're always welcome at GGS <3
I recommend
I ordered a folklore hat there recently and everythings great :) . Quality is good and shipping is quite fast. I ordered it on 10 september and got it on 19 :) I recommend :)
19 de setembro de 2024
Opinião espontânea
Resposta da girlgangshop
Thanks for the sweet review and recommendation Lia! I literally have the best customers <3 Thanks and see you soon at girlgangshop! x
A total scam
A total scam. Ordered a cap in mid July. Until today Sept 18, it was not delivered and the owner stopped responding to my follow ups. They also do not give refunds. Do not fall into the trap and avoid transacting with this shop.
18 de setembro de 2024
Opinião espontânea
Resposta da girlgangshop
Hey Nina, Lucy here! I’m really sorry to hear about this - it’s definitely not the experience we want for our customers. We always make sure every order gets to its destination, and if something goes missing in transit, we’re more than happy to re-ship it. I’d love to sort this out for you - could you please reach out to us at hey@girlgang.shop with your order details? I’ll personally make sure we get this resolved for you. Looking forward to making this right! x
Really poor quality
I ordered the Taylor’s version t-shirt in white and it looks completely different to the photo on the website. The photo on the website has a really nice very bright white t-shirt with what looks like a professionally printed black writing. The t-shirt also looks like it would be solid white. What i received was a very poor quality whiteish t-shirt with a kind of grey/ very light black stamp on the top which was not done very well. This is definitely not what I would have expected for a t-shirt that was €26. I wanted to wear it to the Taylor Swift concert but back to the drawing board.
17 de junho de 2024
Opinião espontânea
Resposta da girlgangshop
Hey Ciara, I’m really sorry the t-shirt didn’t meet your expectations, especially since you got it for such an exciting event like the Taylor Swift concert! We completely understand how important it is to get what you expect. Just so you know, we’ve since upgraded our tees to a premium range, to ensure better fabric quality and print durability. While we still stand by our earlier tees for their price point they were sold for, we wanted to improve, so we made that change. Your feedback really helps us grow, and we truly appreciate it! Thanks, Lucy x
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.