I contacted SHOUT whilst acutely stressed and anxious and feeling unable to cope. I waited 4 hours and 15 mins to speak to a volunteer and then they seemed to be following a script. They offered co... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Absolutely appalling! I was connected to someone called Katie! I have an eating disorder as a result of being skinny and fat shamed over the years. Needless to say, I feel worthless at times. I was ho... Ver mais
A empresa respondeu
I wish I had looked at the reviews before. I first tried to make contact in October 2025 and have tried probably about twice a month since. I was finally connected to someone this morning but it did n... Ver mais
A empresa respondeu
Long wait (2 hours) which would be fine if they were helpful - but updated googles estimated ‘5 minute response’. Sent automated links’s to resources and other crisis lines that did not work.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
Informações de contacto
Reino Unido
- info@giveusashout.org
- giveusashout.org
1,3
Muito mau
508 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
What’s The Point
Needed to talk to somebody about a situation happening the next day. Waited 5 hours for them to reply when I’m asleep.
12 de agosto de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Lily,
Thank you for taking the time to leave a review.
We're sorry to hear you had to wait so long to talk to someone that you eventually fell asleep. While we aim to reach people within 30 minutes, our service is especially busy overnight and during unpredictable surges in demand and as a result it can sometimes take much longer than we would like.
Please be assured we are working hard to increase capacity and train more incredible volunteers to reach people as soon as possible.
We hope this experience won't deter you from trying our service again and reaching out for the support you deserve.
All the best,
The Team at Shout
Therapists should stop recommending this service
I used this service a long time ago, with some success, but I tried it yesterday a couple of times, and on both occasions, they just left me hanging after some introductory AI acknowledgements. Therapists still recommend this service, but maybe they shouldn't, given the level of negative reviews. If you're desperate and people just leave you hanging, it's the worst thing and can be dangerous.
10 de agosto de 2024
Opinião espontânea
Resposta da Shout 85258
Hello John,
Thanks for taking the time to leave a review.
It's great to hear that you found our service helpful in the past but understand your frustration at not being connected as quickly as we'd like when you recently contacted us for support.
We aim to reach everyone within 30 minutes but there are times, especially overnight when it may take longer but we do answer every call.
We are working hard to increase capacity and train more volunteers so we can reach people sooner.
We appreciate your feedback and hope this won't deter you from trying us again when you need to talk.
Kind regards,
The Team at Shout
Don't waste any of your time with this.
Don't waste any of your time with this.
Service? There was no service. Over 5 hours of automated messages informing me I can opt out at any time and that charges apply . Eventually told that I should try in the daytime when it was less busy. My first message to you on that day was at 13:30.
I contact you out of desperation, and your only replies were to discourage me from using the 'service'.
10 de agosto de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Gavin,
Thank you for taking the time to leave a review.
It sounds like you've found our service unhelpful and we would like to know more so we can respond more fully.
Please reach out to info@giveusashout.org quoting the reference SD-57072 and a member of the team will be in touch.
All the best,
The Team at Shout
The training is awful all done with an…
The training is awful all done with an AI which is terrible, we are told what to say and it goes against everything I believe as a person, I am at the end of a level 4 counselling course wanted some experience of texting, the marking of work is awful and takes ages and I will not carry on with this service, it’s not authentic and think they would only be happy if you copy and pasted all replies which is why they tend to repeat themselves
9 de agosto de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Marie,
Thanks you for taking the time to leave a review.
We're sorry to hear that your experience of our training is negative and we'd like to know more so that we can improve how we support our amazing trainees and ensure your voice is heard.
Please reach out to info@giveusashout.org quoting the reference SD-57057 and a member of the team will be in touch.
Kind regards,
The Team at Shout
Waste of time
Waste of time. I provided details of a family member in crisis and just got flippant replies, prolonging the chat. When I was finally asked what my aim was (to prevent a suicide, obviously) I gave up. Alarmingly, every time I sent a message, my phone said a charge would be made, yet the website says this is a free service. I think it’s a scam
1 de agosto de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Cynthia,
Thanks for taking the time to leave a review.
We're sorry to hear you didn't feel adequately supported when you texted in worried about a family member. By asking what the aim is, our volunteers are trying to focus in on the particular help that will support the person using our service. We understand there are times we need to support the person texting themselves - often an extremely worried relative or friend.
It can sometimes be helpful to share our number with the person you are concerned about so they can reach out to us to talk.
If you felt your replies were flippant we would like to know more so we can investigate and make improvements. Please email info@giveusashout.org quoting the reference SD-56808 and a member of the team will be in touch.
Also our service is free from all major UK phone networks but some phones may show a message to say you will be charged.
See more in our FAQ at 'What mobile phone networks can I text Shout from?' https://giveusashout.org/about-us/faq/
All the best,
The Team at Shout
I waited 4 hours for a response and…
I waited 4 hours for a response and eventually gave up. I understand this service must be busy but I think it’s unfair to advise that they ‘try to respond within 5 minutes’ when looking at other reviews it’s simply not true, if they said will try to respond within an hour or something along those lines I’d be more understanding and appreciative of the honestly that they are a busy service
31 de julho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Consumer,
Thanks for taking the time to write in and leave a review.
We're sorry you had to wait so long to be connected, only to eventually give up, and we understand your frustration. We aim to reach people within 30 minutes but there are times when demand for our service makes this unattainable but we are working hard to train more volunteers so we can reach people sooner.
We hope this won't put you off from reaching out and giving us another try.
Kind regards,
The Team at Shout
AI Based experience - avoid
This should potentially be an amazing service - but after sharing some very personal thoughts it's quickly clear this is an AI based chat. I would say this is quite dangerous for the service they claim to offer.
31 de julho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Bee,
Thank you for taking the time to leave a review.
It must have been incredibly disconcerting to feel you were talking to AI especially after sharing incredibly personal thoughts.
We can assure you that people who text in to our service, after receiving some automated messages, are connected and have a live conversation with a trained volunteer who is there to listen and support. We're sorry you felt this human connection was missing.
We hope you'll try us again when you need to talk.
You can find more about our service on our website: https://giveusashout.org/get-help/how-shout-works/
All the best,
The Team at Shout
Not impressed
Not impressed. They told my 17 year old niece to get a cbd vape to ease her anxiety. 2000mg. Bad advice.
28 de julho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Louise,
Thank you for taking the time to leave a review.
We can see you've reached out to us by email so that we can look at what happened more closely and a member of the team has responded asking for more information to allow us to do this.
Kind regards,
The Team at Shout
Unhelpful and blatantly ignorant
Waited 3.5 hours after constantly texting and getting those constant fake messages in response. Finally got through to someone who just kept asking me the same generic question (tell me about your feelings, expand etc) and didn’t actually offer me any help. I told them constantly that i did CBT/therapy for 2 years straight and I did not want to do it again and asked if I should seek help elsewhere. She sent my a booklet which was literally CBT, it said on the first page. Then immediately ended the conversation. Cheers.
24 de julho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Frank,
Thank you for taking the time to leave a review.
We're sorry that you didn't feel supported while using our service recently.
Your wait time was longer than we would like and then to find you were offered a resource that was unhelpful would add to the feelings that you were unheard by our volunteer.
We'd like to know more so that we can make improvements. Please email info@giveusashout.org quoting the reference SD-56536 and a member of the team will respond.
We hope this experience won't stop you from trying us again.
Kind regards,
The Team at Shout
Absolutely rubbish generic responses
Absolutely rubbish generic responses, clueless answers to thoughts, probably and hopefully all AI bots because if any NHS money is going to this place its a waste.
Plus side I’m so baffled at the chit answers my problems can take a back burner.
19 de julho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Samantha,
Thank you for taking the time to leave a review.
We're sorry to hear your experience of our service was unsatisfactory. We aim for people who text in to our Shout Volunteers to feel understood and listened to with empathy and compassion. Therefore, we would like to know more so that we can understand what happened.
If you're happy for us to do this then please reach out to info@giveusashout.org quoting the reference SD-56351 and a member of the team will be in touch for more information.
Thank you once more for your feedback which helps us to grow and improve.
All the best,
The Team at Shout
Quick to end chat, hurt a bit
It went okay at first but as soon as they sent some links they where so fast to close the chat they didn’t even ask me if wanted to end it, made me feel 10x lonely than before
18 de julho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Charlie,
Thank you for taking the time to leave a review.
We're sorry to hear you felt that your conversation with our volunteer came to a close when you weren't expecting it to, leaving you feeling unsupported and ignored.
Our conversations tend to last 45-60 minutes and, if the volunteer feels it might be helpful, they may offer some resources to give extra help or links to other services before drawing the conversation to a close. We're sorry if this came as an unwelcome surprise as that is not our aim.
If you'd like us to look more closely at this to see where improvements can be made then please reach out to info@giveusashout.org quoting the reference SD-56347 and a member of the team will respond.
Thank you again for your feedback and we hope this experience won't deter you from reaching out to talk when you need support another time.
Kind regards,
The Team at Shout
A waste of space
I texted 2 volunteers last night. They both used the same generic responses. Seems like they have a Bank of responses to choose from. They have absolutely no idea. This service needs to rethink their approach and train their volunteers appropriately to deal with suicidal clients such as myself. I found them patronising to say the least. Be careful. I think Shout are doing more harm than good
13 de julho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Catherine,
Thank you for taking the time to leave a review.
We're sorry to hear you felt our service didn't offer you the support you needed when you needed help. We advise anyone struggling to keep safe to call 999 or 111.
While our volunteers receive the same training it makes sense that two conversations may follow a similar path but we are concerned that you felt that your experience was patronising and would like to know more. Please reach out to info@giveusashout.org quoting the reference SD-56165 and a member of the team will be in touch.
Kind regards,
The Team at Shout
Pointless working for them
Pointless working for them, if your references don't fit into their portal, they won't accept you. Even a bonafide document by a reputable company wasn't good enough.
**Update**
No point in giving me a contact email, they just tell you unless you can upload on portal, tough.
9 de julho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello P Smith,
Thank you for taking the time to leave a review.
We're sorry to hear you are struggling with our application portal - Volunteers are at the heart of what we do and we would like to identify issues that make applying difficult.
So we can understand what happened we would ask you to reach out to info@giveusashout.org quoting the reference SD-56048 and a member of the team will be in touch.
Kind regards,
The Team at Shout
Advisor said suicide was good plan
I told the advisor I had an idea to leave the house and overdose so my mum wouldn't find me, she told me it was a good plan and asked if she could end the chat.
I went into severe spiral and if my friend hadn't called nhs 111 on my behalf I'd probably have followed through.
2 de julho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Rachel,
Thank you for taking the time to leave a review.
We're sorry to hear that you felt unsupported when you texted us recently.
Our aim is for people who use our service to feel understood and empowered to take positive next steps for their wellbeing and so we would like to know more.
We can see that you've contacted us directly so that we can look into what happened. A member of the team has reached out to you asking for more information to allow us to do this.
We would always advise anyone unable to keep safe to call 999 or 111.
Kind regards,
The Team at Shout
I've used this service a couple of…
I've used this service a couple of times before today and both volunteers were wonderful. I'm currently waiting for a response again due to an incident that's shaken me up and I can't sleep. No answer yet but I can wait and I understand it's a busy weekend night. I've been reading the reviews to distract my mind and I'm really sad to see so many bad reviews. I highly recommend this service but only if you have realistic expectations about what this free service can offer.
30 de junho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Caroline,
Thank you for taking the time to leave a review.
Your kind words mean a lot and it's heartening to hear that you've felt supported by our incredible Shout Volunteers when you've texted in for support.
We are here for you 💙
The Team at Shout
Been having a really rough time again…
Been having a really rough time again recently and thinking about ending it. Thought one last chance to see if anyone anonymously could help. Messaged this number from the “if u care share “ website and it’s now been about 45 minutes and no response.
For a 24/7 “crisis support” line it’s been absolutely useless.
The only message I received after this was from Vodafone saying I’ve been charged for the texts to an international number.
So not only am I left feeling worse than before, but I’ve actually been charged for trying to get the non existent help.
If anyone is feeling as awful as me right now, please try other methods as I’ve decided to write this reviews and try and sleep off my thoughts for 1 more night, hoping to help someone else, no thanks to this company.
27 de junho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Catriona,
Thank you for taking the time to leave a review.
We're sorry to hear that your experience of using our service was a negative one.
While we do try to reach people within 30 minutes there are times when it can take longer than we would like to connect you with a trained Shout Volunteer for the support you have sought and deserve.
We would always advise anyone who feels they cannot keep safe to call 999 or 111 for urgent support.
Regarding being charged - It's free and confidential to text Shout in the UK from most major providers including Vodafone so let me direct you to our website FAQ for more details and support:
https://giveusashout.org/about-us/faq/
Please click on 'What mobile phone networks can I text Shout from?' for more details and support.
We hope this won't deter you from reaching out for help when you need it - We are here for you.
Kind regards,
The Team at Shout
Helpful service
I think this company is getting a hard time. People are upset at waiting times but like everything else you have to wait. These people don’t have to give up their time but they do. They’ve helped me get through the moment and helped to put a plan together that I can follow. One thing I will say is the conversation has felt a bit rushed. I have been in the middle of writing a bit of a long message and they have been about to end the chat. Also don’t feel I’m given enough time to talk. Texting is longer than an actual phone call. There are response times and once you take that into account 40 minutes isn’t much actual communication time.
A part from that I’ve had really good help
Thanks for everything you do.
You really do make a difference
10 de junho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Sara H,
Thank you for taking the time to leave a review.
It's great to hear that you've found our service helpful and that your volunteer helped guide you to formulate the best plan for you while giving in-the-moment support.
Thank you also for your feedback which helps us as we continue to look for ways to not only reach people sooner but support them better.
Our service doesn't work without people like yourself who summon up the courage to text in - Thanks for helping us to help you 💙
All the best,
The Team at Shout
Very helpful experience
It barely took any time for a person to get back to me and they was very lovely and helpful. They managed to talk me through these feelings and thoughts that I was having and helped me come up with a plan to calm down and ease these feelings.
23 de junho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Phoebe,
Thank you for taking the time to leave a review and for your kind words.
We're pleased that we were there when you needed to talk and work through your emotions at a difficult time.
It sounds like you helped your Shout Volunteer understand how things were for you so they could help you work together on a plan to move ahead.
Thanks again and we're here when you need us 💙
All the best,
The Team at Shout
Utter UTTER st
Utter UTTER st! Honestly, how the actual fk can you say you're helping people with that bulls**t? I just needed to talk and being asked again and again if I want to kill myself? I mean, what the fk is wrong with people and services in this country? How we ended up with the title "Great" is beyond me..
22 de junho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello JG,
Thank you for taking the time to leave a review.
We're sorry to hear you found our service unhelpful when you reached out for support recently.
While our aim is to give people the time and space to express their feelings, there may be times when we might enquire as to their immediate safety but it sounds like you found this to be repetitive when all you wanted to do was talk to our volunteer.
If you would like us to look into this conversation so we can understand what happened, please email info@giveusashout.org quoting the reference SD-55371 and a member of the team will be in touch.
Thanks for sharing your experience.
Kind regards,
The Team at Shout
They will make you feel worse
They don't care I tell them I want to kill myself he responds every 3-5 minutes I could stab myself in the neck in that time they don't care at all what's the point of getting this job if your not gonna help the people
12 de junho de 2024
Opinião espontânea
Resposta da Shout 85258
Hello Shola,
Thanks for taking the time to leave a review.
We are sorry if your recent experience of our service did not provide the type of support you were seeking when you texted in, resulting in you feeling worse.
Our volunteers are trained to listen and understand in a non-judgemental space. We ask volunteers to take the time to carefully read and understand messages so they can form a considered response.
While we are here to support, we cannot replace the emergency services and would always recommend someone call 999 or 111 for immediate help if they feel unable to keep safe.
All the best,
The Team at Shout
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.