Ordered a washing machine on Friday and was pressured into placing the order quickly to secure delivery and installation on Monday. I paid and booked everything, only to be told on Monday that t... Ver mais
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Leia as opiniões dos outros
Very good communication. Engineer was excellent, efficient and effective. Repaired washing machine and cleaned oven area he was working on. I had paid for parts in advance but not all were needed... Ver mais
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Alex was so lovely and explained everything he was doing to us. As two students that are in their first proper home, so quite clueless, he was so professional and didn’t make having an engineer round... Ver mais
A empresa respondeu
Glotech provided me with my new kitchen and I am absolutely delighted with the results ! They are a very efficient company to deal with and organised everything well. The design process was carrie... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
We sell all the latest kitchen appliances, as well as design and install fantastic kitchens!
Informações de contacto
Unit 2 Soothouse Spring, AL36PF, St Albans, Reino Unido
- 0330 024 9093
- salesteam@glotech.co.uk
- glotech.co.uk
4,1
Bom
773 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Oven repair
Let me know he was in his way and had the parts with him that were needed, and fixed my oven very quickly. No mess left either
12 de março de 2025
Opinião espontânea
Resposta da Glotech Appliances
Thank you for taking the time to leave us a review based on your experience with our repairs department, we will ensure to pass on your feedback to the relevant team. Kind Regards, Glotech Sales
Resposta da Glotech Appliances
Thank you for taking the time to leave us a review, we are really pleased you were happy with the service our team provided you with. Kind Regards, Glotech
Really great and speedy service
Really great and speedy service. I was able to get an appointment within a couple of days and the issue was resolved within a week. Special kudos to Andrew who did a brilliant job.
Would recommend!
3 de março de 2025
Opinião espontânea
Resposta da Glotech Appliances
Thank you for taking the time to leave us a review on your experience with our repairs team, your feedback is really important to us! We will ensure gratitude is passed onto Andrew who was our attending engineer for your repair. Kind Regards, Glotech
Andrew( engineer) was extremely polite…
Andrew( engineer) was extremely polite and respectful talked to me letting me know all what he was doing and explaining how to prevent it from happening again.
4 de março de 2025
Opinião espontânea
Resposta da Glotech Appliances
Thank you for taking the time to leave us a review, your feedback is extremely important to us and we will ensure to pass on your kind words to Andrew. Kind Regards, Glotech
Simply The Best for a customer centred service
Just placed an order for a new appliance. Barry was extremely knowledgeable, courteous and helpful.
Have previously bought appliances from here before & Glotech never fails to impress. Would highly recommend & frequently do.
Thanks again Barry :)
3 de março de 2025
Opinião espontânea
Resposta da Glotech Appliances
Thank you for taking the time to leave us a review following your recent purchase with us. We are delighted to hear you were pleased by the service received by Barry and our team. We will ensure to pass on your kind words to Barry. Kind Regards, Glotech
Good job, well done
Efficient and friendly engineer who knew what he was doing..
24 de fevereiro de 2025
Opinião espontânea
Resposta da Glotech Appliances
Good morning, Thank you for taking the time to leave us a review, your feedback is extremely important to us. We are pleased to hear you were happy with the service received by our engineer whom attended. Kind Regards, Glotech
Engineer was very professional and…
Engineer was very professional and friendly
21 de fevereiro de 2025
Opinião espontânea
Resposta da Glotech Appliances
Good morning, Thank you for taking the time to leave us a review, your feedback is extremely important to us. We are pleased to hear you were happy with the service received by our engineer whom attended. Kind Regards, Glotech
Andrew was helpful efficient and polite…
Andrew was helpful efficient and polite l would recommend him and the company thank you
21 de fevereiro de 2025
Opinião espontânea
Resposta da Glotech Appliances
Good afternoon,
Thank you for taking the time to leave us a review, we are pleased you were happy with the service provided by Andrew and will ensure to pass on your feedback to him and the team.
Kind Regards,
Glotech
Good communication from the team
Good communication from the team. Turned up on time and fixed the issue. Value for money too, would recommend. Ben
17 de fevereiro de 2025
Opinião espontânea
Resposta da Glotech Appliances
Good afternoon, Thank you for your kind review regarding out repairs department, we are delighted to hear you were happy with the service provided by our repairs team! Kind Regards, Glotech
AVOID THESE AMATEURS!!
These people will take more of your money than they need to. £99 call out, the “technician” changed a part and the appliance still had the same fault so I’m over £200 down and no further forward. They wouldn’t refund the part and suggested they should change all possible components that could be causing the problem at the same time (3 more components) - ridiculous. This would cost another £500 so £700+ for a repair when a brand new appliance with warranty is £450, even if bought a new one now I’d still be better off than following their advice. These hapless goons don’t have a clue as to what they are doing. AVOID!!!
21 de novembro de 2024
Opinião espontânea
Resposta da Glotech Appliances
Good morning, we are sorry to hear about your experience with our repairs department. Please could you contact us with your repairs reference number so we can ask our repairs management team to investigate this issue further. We can only apologise for your less than satisfactory experience and can assure you this will be investigated fully internally. Kind Regards, Glotech Sales
Washer fixed and sorted
Washer fixed and sorted, engineer Nick was great, highly recommended!
5 de fevereiro de 2025
Opinião espontânea
Resposta da Glotech Appliances
Good afternoon, Thank you for leaving us a positive review, we are pleased to hear your washer is now fixed and back to working order! Kind Regards, Glotech
Not a appliance repair company
Can any one else see that is company is rotten to the core?
They give this same reply to every negative review
Hi There,
Thank you for taking the time to leave a review.
We have requested further information for your details so we can investigate this on your behalf. We will look into this shortly.
Kind regards,
Glotech Repairs.
Typical drag and drop mentality. A more personalised attitude to a positive view!!
To everybody out there please read the reviews both positive and negative before spending any money with this company.
10 de janeiro de 2025
Opinião espontânea
Resposta da Glotech Appliances
Good afternoon, I am sorry to hear you are not happy with the reviews we have posted on our appliance sales and kitchen design reviews page. We have changed who looks after our reviews following a staff change around and therefore more recent reviews have not had the same reply to them. We do believe each review requires a personalised and more appropriate approach. As a family run business who have been selling appliances and designing kitchens for over 50 years, our customer feedback and satisfaction is extremely important to us and we are always open to ways in which we can improve for our customers. Kind Regards, Glotech
Good prompt service
George was polite and helful and fixed my AEG dishwasher
16 de janeiro de 2025
Opinião espontânea
Resposta da Glotech Appliances
Good afternoon, Thank you for leaving us a 5 star review, we are pleased to hear your dishwasher is back in working order! Kind Regards, Glotech
New fridge installation
Dino and Seth came to install a new fridge and remove an old one that wasn't working anymore. This meant that both had to be carried up and down 50 stair steps in a narrow flat block. They were courteous, professional, did the job as fast as they possibly could, and during what I imagine is a very busy period. Highly recommend them, and had no issues at all.
16 de dezembro de 2024
Opinião espontânea
Resposta da Glotech Appliances
Good afternoon, Thank you for your kind words, we will ensure to pass your feedback onto our team who attended to install your new fridge. Kind Regards, Glotech
Dihu and Callum were really nice
Dihu and Callum were really nice, kind and polite and superbly efficient. They went out of their way to help and I can heartily recommend them. Brilliant team and brilliant service. The machines are excellent too.
The Glotech sales and support team were amazing on the phone too - fab company.
18 de dezembro de 2024
Opinião espontânea
Resposta da Glotech Appliances
Good afternoon, Thank you for your feedback regarding your recent experience with our sales and installation team, we are glad you were happy with the service provided by our team. As a family run business, customer satisfaction is at the heart of what we do and we are pleased to hear such kind words following your recent experience with us. Kind Regards, Glotech
Great installation, Sales & Repair Services provided by Glotech
Both installation engineers (Dinu & Seth) were polite and courteous. They answered any questions that were asked.
16 de dezembro de 2024
Opinião espontânea
Resposta da Glotech Appliances
Good afternoon, Thank you for leaving us a 5* review, we are glad to hear you were happy with the service provided by our excellent team! Kind Regards, Glotech
Friendly & efficient service
We replaced our dishwasher with Glotech & had a great experience. The sales team were really helpful on the phone, taking us through the options that would work in our space & helping us come to a decision that was right for us. Delivery & installation was quick & easy - Dinu & Callum were efficient, friendly and excellent problem solvers. They also took the old dishwasher away, which was really helpful. All in all - a great service, we'd definitely recommend them.
12 de dezembro de 2024
Opinião espontânea
Resposta da Glotech Appliances
Good afternoon, thank you for leaving us a 5* review, we are pleased to hear you were happy with the service provided by our sales and installation team. Kind Regards, Glotech
Amazing customer service
This is my go to company for any appliances. From the great advice and ease of ordering from Barry in Sales, to the professional, careful and personable delivery staff ( shame I didn't take the young man's name as he has delivered here before and nothing is too much trouble). I should mention that their prices are competitive.I cannot recommend Glotech highly enough!
14 de dezembro de 2024
Opinião espontânea
Resposta da Glotech Appliances
Good afternoon, Thank you for your kind words regarding your most recent visit to us. As a family run business customer loyalty and recommendations are so important to us in order to keep doing what we do. We will ensure to pass on your kind words to Barry and the installation team whom attended. Kind Regards, Glotech
Bought a new dishwasher from Glotech…
Bought a new dishwasher from Glotech after old one expired. When the fitters came to remove the old dishwasher they couldn't get the old one out because there was not enough head room. That was sorted separately by a Glotech guy and today Dinu, Seth, and Callum came to fit the new dishwasher. The boys did a great job and we can now stop washing everything in the sink. A job well done! Thanks, lads, and thanks Glotech.
13 de dezembro de 2024
Opinião espontânea
Resposta da Glotech Appliances
Good afternoon, we are pleased to hear our installation team was able to rectify any difficulties required when installing your new dishwasher and that you were pleased with the service received by us. Kind Regards, Glotech
Excellent service received by Glotech…
Excellent service received by Glotech Appliances.
Dinu, Seth and Callum arrived on time, were friendly but professional. Very rare now a days to have such good engineers turn up, fit an appliance and not leave until it was 100% right.
Thank you.
12 de dezembro de 2024
Opinião espontânea
Resposta da Glotech Appliances
Good afternoon, Thank you for your kind words, we will ensure to pass these onto the team whom attended. Kind Regards, Glotech
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