An Engineer was booked by our Gas Engineer on Monday. The appointment was made for Wednesday. Glow-worm confirmed the appointment time on Tuesday as promised. The Engineer called on Wednesday to con... Ver mais
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Leia as opiniões dos outros
Oliver - A509 attended our boiler breakdown and I couldn’t be happier with the result. Replaced and repaired what needed doing and thoroughly checked the system afterwards to make sure everything was... Ver mais
A empresa respondeu
Had great experience following a boiler issue. Engineer #703 was onsite the next day. He was on time, super polite. Identified the issue quickly and went above and beyond to sort the issue, even calli... Ver mais
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Useless customer service. Booking website tells you if you can't find a slot online to call this number for help - they are using the exact same calendar and will not find any slots that aren't showin... Ver mais
A empresa respondeu
Informações sobre a empresa
Glow-worm
Escrito pela empresa
- Efficient Central Heating and Hot Water
- When it comes to your home central heating system we all know that being able to rely on your boiler, cutting your fuel bills and using less energy are all high up on everyone’s wish list. This is why we aim to create innovative and dependable boilers which can help you to use fuel efficiently to provide reliable home central heating and to lower your carbon footprint, looking after both the environment and your pocket.
- History
- Glow-worm is a foundation of the UK energy industry, having originally begun producing boilers back in 1934 at the Derwent Foundry in Derbyshire. For the past 80 years, our entire drive has been focused towards offering you, our customers, reliable and highly efficient products. It’s this drive which has led us right to the top as one of the leading heating manufacturers in the UK.
- Products
- We pride ourselves in offering exceptional and durable energy solutions, manufacturing all our boilers at our state of the art production facilities in Belper, Derbyshire. Our revered range of products includes domestic gas boilers, such as combi, system and heat only options.
Informações de contacto
Nottingham Road, DE56 1JT, Belper, Reino Unido
- glow-worm.co.uk
4,4
Excelente
7 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
He came on time and he was very…
He came on time and he was very friendly and very tidy
30 de junho de 2025
Resposta da Glow-worm
We're happy to hear that the engineer was punctual, friendly, and tidy. Thank you for your positive feedback.
Kind regards, Glow-worm
Great boiler installed by by a friend
Great boiler installed by by a friend. Everything is clean & easy to use
3 de julho de 2025
Resposta da Glow-worm
We're happy to hear that the boiler installation went smoothly and that you find it easy to use. Thank you for your positive feedback.
Kind regards, Glow-worm
Resposta da Glow-worm
We're happy to hear that you are very pleased with our boiler. Thank you for your positive feedback.
Kind regards, Glow-worm
Only just had it fitted so can’t really…
Only just had it fitted so can’t really give a review yet sorry
18 de junho de 2025
Resposta da Glow-worm
Thank you for your feedback. We appreciate you taking the time to share your initial thoughts, and we hope you enjoy it.
Kind regards, Glow-worm
Good boiler easy to use no problem at…
Good boiler easy to use no problem at all good hot water and heating
20 de junho de 2025
Resposta da Glow-worm
We're happy to hear that you find our boiler easy to use and that it provides good hot water and heating. Thank you for your positive feedback.
Kind regards, Glow-worm
5 Star ⭐️- Simple
Customer service at its best!
No drama just great service when you need it.
23 de junho de 2025
Opinião espontânea
Resposta da Glow-worm
We're happy to hear that you had a great experience with our service.
Kind regards, Glow-worm
Resposta da Glow-worm
Thank you for sharing your positive experience with us!
Kind regards, Glow-worm
Excellent work !
Me Bhusal has worked on the heating system perfectly as it was needed. The prompt action is appreciated. I recommend to have this service to others who requires.
19 de junho de 2025
Resposta da Glow-worm
We're happy to hear that the heating system work met your needs, and we appreciate your recommendation. Our team values prompt action and is glad you were satisfied.
Kind regards, Glow-worm
Plumber neat and tidy and boiler fitted…
Plumber neat and tidy and boiler fitted well.
12 de junho de 2025
Resposta da Glow-worm
Thank you for your positive feedback.
Kind regards, Glow-worm
It's a great product.
It's a great product.
My energy usage has plummeted, as my old system was way past it's life.
This boiler is fast, quiet and water pressure remains high.
11 de junho de 2025
Resposta da Glow-worm
Thank you for the review. We're happy to hear that our product is working well for you. It's great to know you're experiencing faster heating, quiet operation, and consistent water pressure, along with lower energy usage.
Kind regards, Glow-worm
I have a Glowworm boiler for 19 years
I have a Glowworm boiler for 19 years, which never needed a part and never broke down. I decided to replace it in case it did and I was in trouble getting parts. I chose another Glowworm, finally found a fitter who worked with them and not a well-known rival. The swap was done in a day, seems excellent so far, is silent (where the other was was quiet) and I am hopeful of another 19 years!!! Fitter registered the boiler and completed all the paperwork. Seamless.
17 de junho de 2025
Resposta da Glow-worm
We're happy to hear that you had a seamless experience with your Glowworm boiler replacement. It's great to know your previous boiler lasted so long and you're hopeful for another 19 years! We appreciate you choosing Glowworm again and thank you for your positive feedback.
Kind regards, Glow-worm
The boiler is working great
The boiler is working great, the company that fitted the boiler were amazing.
3 de junho de 2025
Resposta da Glow-worm
Thank you for your kind review Selina, we're happy to hear that the boiler is working great.
Kind regards, Glow-worm
Efficient worker
Efficient worker. Punctual. Tidy.
The only thing I wasn't impressed with was trying to use the remote. The instructions need to be clearer.
13 de junho de 2025
Resposta da Glow-worm
Thank you for your review Martin, we appreciate you taking the time to provide us with feedback on the control instructions.
Kind regards, Glow-worm
It has been working very well since…
It has been working very well since installation so very pleased so far.One is not even conscious that it is working.I can`t comment on the central heating as the weather has been too warm/hot to use it.The person who installed was excellent in every respect and left every thing very tidy.Certainly I would recommend the boiler.
6 de junho de 2025
Resposta da Glow-worm
We're happy to hear that you're pleased with the boiler's performance so far. Thank you for recommending our boiler Alan.
Kind regards, Glow-worm
Resposta da Glow-worm
Thank you for your review, we value your feedback.
Kind regards, Glow-worm
faultless and seamless boiler change
faultless and seamless boiler change
installer very knowledgable and competent
2 de junho de 2025
Resposta da Glow-worm
Thank you for your 5* review of the service you’ve received Neal.
Kind regards, Glow-worm
Brilliant little boiler
Brilliant little boiler, fits so neatly into our kitchen. So far we are really impressed. Fitted by Homeflame Heating, and a great job done.
6 de junho de 2025
Resposta da Glow-worm
Thank you for your 5* review. We're happy to hear that you are impressed with the boiler's compact size and performance.
Kind regards, Glow-worm
New boiler
Seem to be working OK, let you know on the winter time.
Very quiet 🤫
Overall we are pleased with it.👍
23 de maio de 2025
Resposta da Glow-worm
Thank you for your 5* review Pete. We appreciate you taking the time to share your early impressions. We're glad to hear you're happy with your new boiler so far.
Kind regards, Glow-worm
Glow-Worm Boiler is so easy to work…
Glow-Worm Boiler is so easy to work this is my first ever experience with a boiler so I was a little nervous when it came to using it. Fantastic in all aspects.
2 de junho de 2025
Resposta da Glow-worm
Thank you for your review Yasmine and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
Resposta da Glow-worm
We're glad you found our service quick and efficient. Thank you for your positive feedback; it means a lot to us.
Kind regards, Glow-worm
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