An Engineer was booked by our Gas Engineer on Monday. The appointment was made for Wednesday. Glow-worm confirmed the appointment time on Tuesday as promised. The Engineer called on Wednesday to con... Ver mais
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Leia as opiniões dos outros
Oliver - A509 attended our boiler breakdown and I couldn’t be happier with the result. Replaced and repaired what needed doing and thoroughly checked the system afterwards to make sure everything was... Ver mais
A empresa respondeu
Had great experience following a boiler issue. Engineer #703 was onsite the next day. He was on time, super polite. Identified the issue quickly and went above and beyond to sort the issue, even calli... Ver mais
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Useless customer service. Booking website tells you if you can't find a slot online to call this number for help - they are using the exact same calendar and will not find any slots that aren't showin... Ver mais
A empresa respondeu
Informações sobre a empresa
Glow-worm
Escrito pela empresa
- Efficient Central Heating and Hot Water
- When it comes to your home central heating system we all know that being able to rely on your boiler, cutting your fuel bills and using less energy are all high up on everyone’s wish list. This is why we aim to create innovative and dependable boilers which can help you to use fuel efficiently to provide reliable home central heating and to lower your carbon footprint, looking after both the environment and your pocket.
- History
- Glow-worm is a foundation of the UK energy industry, having originally begun producing boilers back in 1934 at the Derwent Foundry in Derbyshire. For the past 80 years, our entire drive has been focused towards offering you, our customers, reliable and highly efficient products. It’s this drive which has led us right to the top as one of the leading heating manufacturers in the UK.
- Products
- We pride ourselves in offering exceptional and durable energy solutions, manufacturing all our boilers at our state of the art production facilities in Belper, Derbyshire. Our revered range of products includes domestic gas boilers, such as combi, system and heat only options.
Informações de contacto
Nottingham Road, DE56 1JT, Belper, Reino Unido
- glow-worm.co.uk
4,4
Excelente
7 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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excellent company installed the boiler
excellent company installed the boiler
product not really used yet as it is not heating weather but the hot water works well
30 de maio de 2025
Resposta da Glow-worm
Thank you for your 5* review Frances. We appreciate you taking the time to share your early impressions.
Kind regards, Glow-worm
Resposta da Glow-worm
Thank you for your review and for taking the time to provide us with feedback. We're pleased you're happy with your new Glow-worm boiler.
Kind regards, Glow-worm
The company did well especially the 2…
The company did well especially the 2 engineer's who fitted the new boiler job well done and finished clean and tidy at end great
21 de maio de 2025
Resposta da Glow-worm
Thank you for your 5* review, we really appreciate your feedback. We’re happy to hear about your experience.
Kind regards, Glow-worm
Boiler all installed in a day
Boiler all installed in a day. At the moment with just hot water it working very well
19 de maio de 2025
Resposta da Glow-worm
Thank you for your review and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
Resposta da Glow-worm
Thank you for your 5* review of the service you’ve received Vicky.
Kind regards, Glow-worm
Resposta da Glow-worm
Thank you for your 5* review of the service you’ve received Sandra.
Kind regards, Glow-worm
Good boiler change experience
Replacement of old boiler efficiently done with minimal downtime and inconvenience. Seems to be working well.
16 de maio de 2025
Resposta da Glow-worm
Thank you for your review Stephen and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
Resposta da Glow-worm
Thank you for your 5* review, we're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
Only had your boiler in for about three…
Only had your boiler in for about three weeks but I have had no problems so far.
15 de maio de 2025
Resposta da Glow-worm
Thank you for your 5* review Andrew. We appreciate you taking the time to share your early impressions. We're glad to hear you're happy with your new boiler so far.
Kind regards, Glow-worm
No hot water for days
I've been without hot water for days. Every time te Gloworm engineer is due he doesn't turn up. Then I call them and they say, "It's been cancelled". No apology, no explanation.
19 de maio de 2025
Opinião espontânea
Resposta da Glow-worm
Thank you for your review Mike, we’re sorry to hear about the experience you have received. We have requested a contact number and email address through your Trustpilot review, please email us at reviews@glow-worm.co.uk with your contact details, so that we can look into this. We look forward to hearing from you.
Kind regards, Glow-worm
Profession and quick response
Profession and quick response and high quality service.
6 de maio de 2025
Resposta da Glow-worm
Thank you for your 5* review Natalie and for taking the time to provide us with your feedback.
Kind regards, Glow-worm
Installation
having had no contact with Glow Worm I cannot comment on them however I can state that my installer was first class and the Glow Worm boiler is working well and doing all it is expected to do
5 de maio de 2025
Resposta da Glow-worm
Thank you for your review Terry and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
The guys who fitted my Glow/worm were…
The guys who fitted my Glow/worm were excellent so professional. I was dreading having workmen I the house , but they were so quick and they cleaned up so well . It was definitely not stressful.
11 de maio de 2025
Resposta da Glow-worm
Thank you for your review Sue. We’re happy to hear about your experience and value your feedback.
Kind regards, Glow-worm
Good experience and friendly engineer
Good experience and friendly engineer, all work done perfectly, I am very happy.
2 de maio de 2025
Resposta da Glow-worm
Thank you for your review of your experience Kanchha, we’re pleased to hear this.
Kind regards, Glow-worm
New boiler
This is new boiler and so far been pleased with it ,just hope it lives up to our expectations time will tell
28 de abril de 2025
Resposta da Glow-worm
Thank you for your 5* review Yvonne. We appreciate you taking the time to share your early impressions. We're glad to hear you're happy with your new boiler so far.
Kind regards, Glow-worm
Couldn't be better
Ordered Tuesday. Fitted Wednesday!
Excellent price! Works great too.
7 de maio de 2025
Resposta da Glow-worm
Thank you for your review of your experience Barry, we’re pleased to hear this.
Kind regards, Glow-worm
it was fine, and was installed by an expert engineer
6 de maio de 2025
Resposta da Glow-worm
Thank you for your 5* review Mrs Bedford, we really appreciate your feedback.
Kind regards, Glow-worm
Resposta da Glow-worm
Thank you for your 5* review and for taking the time to provide us with feedback Nick. We're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
When I booked an appointment to have my…
When I booked an appointment to have my glowworm boiler fixed, I was asked my name address and phone number.
I waited in all day, eventually calling them at 540pm to ask if the engineer was still coming. I was told that the engineer had gone to a different address and didn't have my mobile number! When I registered my boiler all the correct information was given then! So why didn't he call the office! This is my first time using this service and these boilers. I certainly would not recommend the after care ! No thought for correctly checking my information or contacting me so I don't waste a whole day !
7 de maio de 2025
Opinião espontânea
Resposta da Glow-worm
Thank you for your review, Annette we’re sorry to hear about your experience. Thank you for providing further information so we could investigate this with our Customer Care team, there appears to have been a booking error on your original call with us, which we sincerely apologise for and internal feedback has been passed onto the relevant department.
We apologise for any inconvenience caused.
If we can assist you in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
Resposta da Glow-worm
Thank you for your 5* review Kay. We appreciate you taking the time to share your early impressions. We're glad to hear you're happy with your new boiler so far.
Kind regards, Glow-worm
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