All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Ver mais
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Leia as opiniões dos outros
Wrong part sent - spent an hour on the phone waiting to be connected still not been able to speak to anyone. Sent 2 emails as directed by automated message ( to avoid waiting too long on the phone) an... Ver mais
Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Ver mais
I managed to crack the glass in my camping stove, which I was about to take on a trip. Glowing Embers came to the rescue. All I did was input the glass dimensions, and hit send. Glass arrived the fol... Ver mais
Informações sobre a empresa
- Loja de fogões a lenha
- Fornecedor de equipamentos e sistemas de aquecimento
- Loja de aquecedores
- Loja de lareiras
- Loja de mobília ao ar livre
- Serviços de aquecimento
Escrito pela empresa
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Informações de contacto
20-28 Albert Road, CM7 3JQ, Briantree, Reino Unido
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 76% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good service part bought was quality…
Good service part bought was quality will use them again
A pleasure to do business with
It is the first time I have used glowing embers for my log burning stove. I found the service second to none quick reliable and great communication. The packaging was well thought out, definitely use this company again, thank you so much.
Quick and efficient with my order
Efficient delivery of fire rope
Efficient delivery of fire rope , adhesive and glass.
Provision of tape on web site for tidying up cut rope ends would be good.
Great quick service
Great service . Ordering was simple , parcel came well wrapped and prompt . Glass fits perfectly
Thank you ,
Excellent service.
Fast and very helpful response to an initial website and subsequent enquiries. Rapid dispatch and delivery of a bespoke item. The entire experience was straightforward. Will certainly use Glowing Embers again.
After ordering
After ordering, the delivery was quick and the article was perfect thank you
Good product quality
Quick delivery from order and good selection of required goods
Door glass
Got my new door glass fast and fits door OK just hope it lasts as long as the original
The flue arrived 4 days late despite…
The flue arrived 4 days late despite paying for next day delivery and asking on several occasions if we would definitely receive it next day.
I took the Wednesday off work to install it for it not to turn up, then on the promise it was arriving Friday, I took that off as well. Guess what? It never turned up again. I called and called 6 times that afternoon but my call was not answered, strange ey???
It finally turned up on Sunday.
2 days wages lost, one very disappointed customer! I won’t be using them again.
Prompt and efficient service to replace…
Prompt and efficient service to replace cracked glass in the woodstove in our B&B
Highly recommended
Highly recommended! Vary friendly and helpful customer service. Orders completed very quickly
Dispatched an incorrect item 1st…
Dispatched an incorrect item 1st time.
Very goid quibble free conversation with the supplier. They dispatched a replacement straight away. Unfortunately, the replacement item is the same as the 1st item. Incorrect!
Prompt delivery thank you
Baxi Bermuda VP3
Ordered glass for a VP3, well packaged arrived quickly. Glass of better quality than original fitment, sizing correct, happy customer
Excellent communication and very quick…
Excellent communication and very quick service. Stove glass cut to perfection. Highly recommended.
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