All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Ver mais
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Leia as opiniões dos outros
Wrong part sent - spent an hour on the phone waiting to be connected still not been able to speak to anyone. Sent 2 emails as directed by automated message ( to avoid waiting too long on the phone) an... Ver mais
Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Ver mais
I managed to crack the glass in my camping stove, which I was about to take on a trip. Glowing Embers came to the rescue. All I did was input the glass dimensions, and hit send. Glass arrived the fol... Ver mais
Informações sobre a empresa
- Loja de fogões a lenha
- Fornecedor de equipamentos e sistemas de aquecimento
- Loja de aquecedores
- Loja de lareiras
- Loja de mobília ao ar livre
- Serviços de aquecimento
Escrito pela empresa
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Informações de contacto
20-28 Albert Road, CM7 3JQ, Briantree, Reino Unido
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Excelente
294 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 76% das suas opiniões negativas
Geralmente responde dentro de um mês
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Great product.
Second time I have bought here, great product but carriage has gone up by a crazy amount ?
29 de junho de 2026
Easy to order product perfect will use…
Easy to order product perfect will use again and recommend great company
15 de junho de 2026
Delivery very good
4 de junho de 2026
Great service from start to finish
Great service from start to finish
First Glass
Thankyou
11 de junho de 2026
Opinião espontânea
Fantastic service from start to finish
Fantastic service from start to finish
The website explains everything you could possibly need to know. Size shape width etc.as a women who hasnt had much need to order a new piece of glass for my log burner I found it so easy and wasn't worried I'd have done it wrong and would have to send it back etc.spot on will definitely recommend
4 de junho de 2026
Opinião espontânea
Excellent service
Easy online ordering for a yearly repeat of custom cut fire bricks, excellent quality materials and extremely quick turnaround received my bricks next day with Yodel well packaged with no damage, could not be happier, thanks everyone at Glowing Embers.
5 de junho de 2026
Opinião espontânea
Ordered stove glass
Ordered stove glass. Received in perfect condition and a perfect fit. Speedy delivery and a good price.
4 de dezembro de 2025
Excellent service 1st class comms thank…
Excellent service 1st class comms thank you so much AAAAA
3 de junho de 2026
Opinião espontânea
Friendly & helpful staff & the goods…
Friendly & helpful staff & the goods ordered arrived safely. Very happy with the service
11 de maio de 2026
Resposta da Glowing Embers
Thank you for your patience whilst we corresponded with our carrier as to when your order was to be delivered. Please accept our sincere apologies for the delay and any inconvenience caused. I am pleased to see this was delivered shortly after this. Thank you again for allowing us the opportunity to resolve this, Edward.
Quick delivery and accurate cutting of…
Quick delivery and accurate cutting of glass.
8 de maio de 2026
1st class customer service.
Ordered 2 x wood burner glass. 1st class customer service. Had issue with delivery company and they sorted it straight away. Very highly recommended.
28 de abril de 2026
Excellent service
Excellent service, simple to order and very prompt delivery. Fragile contents and very well wrapped.
15 de maio de 2026
Opinião espontânea
Great products, poor service
Really good products but not great service, paid extra for next day delivery and took the following day off from work to do the works (ran a full new chimney for my pizza oven), various comms to them and in the end refunded the difference between normal and next day delivery yet wasted a day off work...
6 de maio de 2026
Opinião espontânea
Resposta da Glowing Embers
Thank you for your feedback. I am very sorry to you for the inconvenience caused due to the delays in transit. I fully appreciate you kindly took time off work, and this should have arrived on time. We are so pleased you are happy with the products, and we are grateful to you for your patience with regards to the delivery.
Rubbish
Rubbish! Had to pay an extra £9.40 on top of a delivery charge already paid as the item was with Royal Mail having not had enough postage paid on it!
15 de maio de 2026
Opinião espontânea
Resposta da Glowing Embers
We are so sorry for the inconvenience caused, our parcel carrier mistakenly delivered a cage of parcels meant for Yodel to Royal Mail. Accordingly, they didn't have any Royal Mail labels on, so Royal Mail have been delivering them and charging our customers. This is a very rare and unfortunate event. I am very sorry that your parcel got caught up in this, we have, of course refunded the extra postage paid in full to you.
Brilliant service
Brilliant service. After another company letting me down, i ordered from here. The service was quick and the glass was perfect. Will definitely be using this company in the future.
11 de maio de 2026
Opinião espontânea
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