All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Ver mais
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Leia as opiniões dos outros
I ordered a bit of glass for my fireplace, send a template photo i sketched out, wasn't good enough, back and forth with email, then made a template on paper and sent 1st class to them, that wasn't... Ver mais
Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Ver mais
I managed to crack the glass in my camping stove, which I was about to take on a trip. Glowing Embers came to the rescue. All I did was input the glass dimensions, and hit send. Glass arrived the fol... Ver mais
Informações sobre a empresa
- Loja de fogões a lenha
- Fornecedor de equipamentos e sistemas de aquecimento
- Loja de aquecedores
- Loja de lareiras
- Loja de mobília ao ar livre
- Serviços de aquecimento
Escrito pela empresa
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Informações de contacto
20-28 Albert Road, CM7 3JQ, Briantree, Reino Unido
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Excelente
296 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Speedy dispatch and carefully packaged.
31 de março de 2026
A great delivery at a great pace
30 de março de 2026
Good quality items.
Good service overall and very happy with the products. The only thing which would have been useful, is to have been advised that our items were being delivered by separate companies. Would recommend however.
30 de março de 2026
A Glowing reporrt for Glowing Embers
The instructions for ordering and sending off the template were clear and precise. The post office held us up for over a week but Glowing Embers agreed readily to wait the extra time to receive the template. After that the order came very quickly and fitted my woodstove perfectly. The glass was well packaged and the courier was careful.Fires every day since then.
25 de março de 2026
Great fire boards
Great fire boards. Fantastic price and service highly recommended
25 de março de 2026
Opinião espontânea
Excellent service
Easy to order, best price, extremely quick delivery and a great product. Good communication (although no detail re delivery day) and confidence in the after care service. Definitely would use Glowing Embers again.
24 de março de 2026
Opinião espontânea
Fire Glass
Easy to use website. Simple to use for cut to size glass.
Well packaged. Good customer contact throughout. Fitted with ease.
21 de março de 2026
Opinião espontânea
Good experience …
Very good product but more importantly knowledgeable staff.
25 de fevereiro de 2026
First purchase, great experince
Responded well to my initial enquiry. Answered my questions and followed up. Polite and caring. Delivered quickly
9 de março de 2026
Opinião espontânea
Easy to use website
Easy to use website. Found the radiator we wanted and all the info we needed about it was there on the website. Was well packaged when it came and it looks great. We wanted something different yet practical and thats what we got.
5 de março de 2026
Opinião espontânea
Good quality product arrived promptly.
8 de março de 2026
Opinião espontânea
Exactly what I ordered
Exactly what I ordered, exactly to my custom measurements. Arrived very quickly and very well packaged. The glass withstands the temperatures of my very hot woodburner. The price was the best I could find online, so will definitely be using Glowing Embers again. Top company.
3 de março de 2026
Opinião espontânea
Quick turn around and the glass was a…
Quick turn around and the glass was a good fit
3 de março de 2026
Fantastic rang up for a new glass and…
Fantastic rang up for a new glass and they sorted it out fast and efficiently no problem.
We had brought our multi burner a year ago and it’s fabulous wouldn’t be without it.
26 de fevereiro de 2026
easy order
easy order, size correct, delivery on time, what's not to like?
27 de fevereiro de 2026
Opinião espontânea
Tele sales operator was fast efficient…
Tele sales operator was fast efficient and helpful.
25 de fevereiro de 2026
Knowledge of job top class goods and…
Knowledge of job top class goods and helpful as well
24 de fevereiro de 2026
Resposta da Glowing Embers
We are very sorry to you, Paul for any inconvenience caused. We can see the order was, sadly, lost in transit. Yodel should have notified us of this proactively so we could resolve this sooner for you but they did not. However, we dispatched a replacement order as soon as you kindly made us aware you had not received your order and are pleased to see it was safely delivered two days later.
We have addressed this matter with our chosen courier too, to improve this process going forward.
Once again, we are really sorry for the delay in receiving your order and thank you for letting us know, so we could resolve this swiftly.
All good
A minor problem that was sorted quickly. Otherwise all good. I would recommend this seller without hesitation.
23 de fevereiro de 2026
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