All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I ordered a bit of glass for my fireplace, send a template photo i sketched out, wasn't good enough, back and forth with email, then made a template on paper and sent 1st class to them, that wasn't... Ver mais
Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Ver mais
I managed to crack the glass in my camping stove, which I was about to take on a trip. Glowing Embers came to the rescue. All I did was input the glass dimensions, and hit send. Glass arrived the fol... Ver mais
Informações sobre a empresa
- Loja de fogões a lenha
- Fornecedor de equipamentos e sistemas de aquecimento
- Loja de aquecedores
- Loja de lareiras
- Loja de mobília ao ar livre
- Serviços de aquecimento
Escrito pela empresa
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Informações de contacto
20-28 Albert Road, CM7 3JQ, Briantree, Reino Unido
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Excelente
297 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
All good
A minor problem that was sorted quickly. Otherwise all good. I would recommend this seller without hesitation.
23 de fevereiro de 2026
The advice given and the speed- of delivery
16 de fevereiro de 2026
Opinião espontânea
Do not order spare parts unless you read the T&C's
I ordered a replacement glass for my stove and although it was for the correct model, the original glass was 5mm shorter and the technician strongly advised to purchase a bespoke replacement. However, when I tried to return the item supplied by Glowing Embers, unused and in the original packaging, they refused to give a refund on the basis that it was past the 14 day return period. I even offered to only accept a 50% refund on the basis that the item was of no use to me and they could sell it on but they still refused. I even wrote to the owner to plead my case but he did not have the decency to respond. Overall, appalling customer service.
11 de fevereiro de 2026
Opinião espontânea
Resposta da Glowing Embers
Thank you for your feedback, Peter. We’re very sorry to hear that you’re disappointed regarding your return request.
We completely understand how frustrating this situation can be and we do appreciate your stance on this. After reviewing your order, we can confirm that your request fell outside of our stated 14 day returns period by a further 6 weeks. As our policy is in place to ensure fairness and consistency for all customers, we’re unfortunately unable to process a return on this occasion.
We are very sorry once again for the clear disappointment caused.
Quality stove glass
The stove glass arrived, size correct, well packaged.
Delivery was slower than I hoped and a day longer than I was quoted hence 1 star down!
18 de fevereiro de 2026
Opinião espontânea
Excellent Service and Quality
Excellent Service and Quality, only downside was delivery by Evri, woeful, but not Glowing Embers fault.
19 de fevereiro de 2026
Opinião espontânea
Really easy process to obtain…
Really easy process to obtain replacement glass for my wood burner. Price was very good and delivery fast.
17 de fevereiro de 2026
Opinião espontânea
Simple ordering process for fire bricks…
Simple ordering process for fire bricks made to measure. My fire is back to working like new now with new bricks and rope. Great communication on delivery. Very Happy
23 de fevereiro de 2026
Opinião espontânea
Crap service and after care
Crap service and after care, wrong advice given and refused to issue refund.
Will not use again....really money grabing company.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Glowing Embers
We are sorry to hear of your disappointment. We know this can be confusing but for Twin Wall flue pipe the outer diameter is always 2 inches greater than the inner, as the inner pipe has 1 inch of insulation all the way round, effectively adding 1 inch either side of the pipe, making a 6 inch clip, that goes around the external of a pipe, 8 inches for instance.
We are stuck between a rock and a hard place with this issue as, we have to advertise the pipe as the internal diameter because this is the diameter of stove outlet or stove pipe that it fits to and therefore if the pipe is advertised as 6 inch pipe, the accessories like locking bands have to be advertised for the 6 inch pipe, even though their diameter measures 8 inches.
This is an industry standard and we do try to make this as clear as possible and every listing has an explanation of this on, but we do appreciate this can be missed and that it is confusing.
We are so sorry we were unable to accept this item back for a refund. As your request fell outside of our stated 14 day returns period by a further 6 weeks, we were sadly unable to accept the return and, therefore a refund on this occasion. We understand you believed you had spoken with a member of our team before purchasing who you state gave you this advice, however our records showed no calls or emails before your call to our Customer Service Team regarding this. It might be possible you spoke to another company, rather than Glowing Embers.
Once again, we are sorry for the disappointment caused, Tania.
great service
every thing was just as disrcibed spot on and service was excellent.
30 de janeiro de 2026
From beginning to end incredible…
From beginning to end incredible service super fast delivery quality excellent and overall a very happy customer! Will definitely do business with them again! Thank you 🙏
18 de fevereiro de 2026
Opinião espontânea
Very fast communication and turn around…
Very fast communication and turn around time, excellent product and well cut so fitted perfectly, 5 stars from me.
9 de fevereiro de 2026
Opinião espontânea
Item I needed was out of stock
Item I needed was out of stock. I phoned and was told a re stocking date and on that date, which was only a few days wait, it appeared in stock on the website. The very next day I had it! 10/10.
12 de fevereiro de 2026
Opinião espontânea
Arrived on time
Arrived on time
Was 1mm too big on a corner but sanded it down as instructed
Defo recommend
Another company we used took over 2 weeks and was poorly packaged so smashed on arrival
7 de fevereiro de 2026
Opinião espontânea
Resposta da Glowing Embers
We are very sorry to you, Janet for any inconvenience caused. We can see the order was, sadly, damaged in transit and subsequently disposed of by the courier. Yodel should have notified us of this proactively so we could resolve this sooner for you but they did not. However, we dispatched a replacement order as soon as you kindly made us aware you had not received your order. We are pleased to see it was safely delivered two days later.
We have addressed this matter with our chosen courier too, to improve this process going forward.
Once again, we are really sorry for the delay in receiving your order and thank you for allowing us to make this right.
Glass quality great.
Glass quality great.
Good comms.
Friendly and helpful.
Reasonably priced.
4 de fevereiro de 2026
Opinião espontânea
Great service
Great service, excellent new door glass for my log burner, have used you before and always the correct size and speedy delivery … thanks again
3 de fevereiro de 2026
Opinião espontânea
easy ordering and pleased with our glass
29 de janeiro de 2026
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.