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Glowing Embers Opiniões 

298
•
TrustScore: 4.5 em 5

4,5

Loja de fogões a lenha
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Ver mais

Classificada 2 em 5 estrelas

I ordered a bit of glass for my fireplace, send a template photo i sketched out, wasn't good enough, back and forth with email, then made a template on paper and sent 1st class to them, that wasn't... Ver mais

Classificada 5 em 5 estrelas

Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Ver mais

Classificada 5 em 5 estrelas

I managed to crack the glass in my camping stove, which I was about to take on a trip. Glowing Embers came to the rescue. All I did was input the glass dimensions, and hit send. Glass arrived the fol... Ver mais

Informações sobre a empresa

  1. Loja de fogões a lenha
  2. também em
  3. Fornecedor de equipamentos e sistemas de aquecimento
  4. Loja de aquecedores
  5. Loja de lareiras
  6. Loja de mobília ao ar livre
  7. Serviços de aquecimento

Escrito pela empresa

Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.

Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

298 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 72% das suas opiniões negativas

Geralmente responde dentro de um mês

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(298)

193 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

A Pleasure to Deal With!

I ordered replacement glass for my Carron multifuel stove over Christmas. Despite a huge backlog after the holidays, Glowing Embers shipped it via express courier at no extra cost. Excellent customer service, a pleasure to deal with, and the product is top quality. Highly recommend!

5 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent delivery

Our order was delivered promptly and carefully. It was well packaged and arrived in good order.

10 de janeiro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

We needed our replacement stove glass…

We needed our replacement stove glass in a hurry. We ticked the collect from store option but the glass was actually dispatched via a courier. After calling in, i was told tough, and we would need to wait for the item to arrive. The glass itself is great, but the customer service was very poor.

8 de janeiro de 2026
logótipo da Glowing Embers

Resposta da Glowing Embers

So sorry to hear that this happened and that you got the impression that we told you to put up with our mistake, this certainly shouldn't have been the response that you should have received. We have been over-run with replacement glass orders recently and occasionally our staff do get something wrong like sending out collection orders but apologies for this error and the inconvenience this caused. I am glad that when you did receive the glass that it was great and I hope that if you use us in the future you will receive our usual level of service.

Classificada 1 em 5 estrelas

Ordered new glass and it was slow to…

Ordered new glass and it was slow to arrive and the wrong size and whilst they said I could ask for a refund they made no effort to resolve the matter

14 de janeiro de 2026
Opinião espontânea
logótipo da Glowing Embers

Resposta da Glowing Embers

Sorry to hear this, we have been over-run with replacement glass orders, so have had a slower than usual dispatch time, which we are now back on top of but sorry if your order was slower than you had hoped.

I am concerned though that you received a wrong sized piece of glass and that we feel we have made no effort to resolve this, this is no way reflects how we seek to deal with issues. Please do contact us again on enquiries@glowing-embers.co.uk or call us and we will resolve this straight away for you.

Classificada 5 em 5 estrelas

Excellent company

Excellent company. Swift delivery of glass for my wood burning stove. One piece arrived broken and they replaced it without question within a couple of days. Very happy and definitely recommended.

6 de janeiro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Too long to deliver

Ordered 28 Dec which is obviously not the best time to order but it didn’t arrive until 12 Jan. No mention of long waiting times when I ordered.

12 de janeiro de 2026
logótipo da Glowing Embers

Resposta da Glowing Embers

So sorry to hear that you were affected by recent delays in dispatch that we have experienced due to the sheer volume of orders that came in over Christmas and the start of the year with the cold snap. We did send out emails to all existing customers and follow up emails to new orders to notify of the delay whilst we threw everything at getting on top of the backlog. Whilst we did get on top of the delay quickly, I appreciate that is no consellation if you were affected by it.

Classificada 4 em 5 estrelas

The company pointed out a mistake I had…

The company pointed out a mistake I had made in my order and advised me of the correct action to take. The advice was clear and pleasant. My only criticism was the delivery cost of $£13.50.

9 de janeiro de 2026
Opinião espontânea
logótipo da Glowing Embers

Resposta da Glowing Embers

Thank you for pointing your honest review, I am really pleased to hear that we were helpful in getting you the correct product and understand that no-one like paying for delivery. We do try to keep our delivery costs to a minimum but these costs have gone up significantly over the last few years and depending upon how the product goes, multiple couriers, pallets (without knowing what your order was for it is hard to say) costs can actually be significant.

Classificada 5 em 5 estrelas

Log fire glass

My experience with this company was very good - the communication was prompt and we knew what we needed to send. The glass was delivered quickly and fits perfectly- thank you!

8 de dezembro de 2025
Opinião espontânea

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