All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Ver mais
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Leia as opiniões dos outros
I ordered a bit of glass for my fireplace, send a template photo i sketched out, wasn't good enough, back and forth with email, then made a template on paper and sent 1st class to them, that wasn't... Ver mais
Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Ver mais
I managed to crack the glass in my camping stove, which I was about to take on a trip. Glowing Embers came to the rescue. All I did was input the glass dimensions, and hit send. Glass arrived the fol... Ver mais
Informações sobre a empresa
- Loja de fogões a lenha
- também em
- Fornecedor de equipamentos e sistemas de aquecimento
- Loja de aquecedores
- Loja de lareiras
- Loja de mobília ao ar livre
- Serviços de aquecimento
Escrito pela empresa
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Informações de contacto
20-28 Albert Road, CM7 3JQ, Briantree, Reino Unido
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Excelente
298 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
First class service as always
First class service as always . Slight delay with order which was quickly fixed and order despatched. I have used Glowing Embers on several occasions and have never been disappointed with service or products.
2 de dezembro de 2025
Goods were packaged well and delivered in good time.
The log burner glass and rope I ordered were the correct parts and fitted just right.
26 de novembro de 2025
Replacement stove glass
Delivery was very quick and stove glass was very well wrapped. Only fitted glass today and it fitted stove exactly. Would definitely use Glowing Embers again and recommend the quality of their products.
26 de novembro de 2025
Lovely helpful lady on the phone
Lovely helpful lady on the phone. Glass arrived quickly, very safely packaged. Couldn’t have been better service!
4 de dezembro de 2025
Positive experience
Made exactly to requirements, well packaged, all round positive experience
4 de dezembro de 2025
Great after service
Really pleased with the outcome. No quibble refund. Will use again.
11 de dezembro de 2025
Opinião espontânea
Great price and prompt delivery
Great price and prompt delivery. The driver was very understanding, and left the pallet exactly where I wanted it.
2 de dezembro de 2025
Resposta da Glowing Embers
Great, thank you so much for taking the time to leave a review, it is greatly appreciated.
Good price and timely delivery.
2 de dezembro de 2025
very helpful
very helpful, the products was spot on and it was delivered safe and sound.
2 de dezembro de 2025
Appalling customer service!! 😖
I’ve now waited nearly 2 weeks for my order which still hasn’t arrived! (I paid for a 48hr delivery) I’ve spoken to 3 different members of staff who have all fobbed me off with excuses and empty promises including offering a week ago to send a replacement order out on a priority next day service… still no sign of my order!! 😖
I can only assume that this company has serious staffing issues rendering then unable to cope with increased seasonal demand and sadly doesn’t regard customer service as being very important.
Don’t be fooled by the smart website. In my experience this company believes their responsibility to their client ends once the sale has been made.
Beware!!
8 de dezembro de 2025
Opinião espontânea
Resposta da Glowing Embers
Very sorry for the delay with the delivery of your order and the obvious frustration and lack of confidence that this has caused.
We are experiencing delays with all couriers at present after in the build up and wake of Black Friday. I can see that you placed your order on 26th November on a 5 working day Royal Mail service, this was dispatched on 27th by us. On 3rd December we received confirmation that Royal Mail had lost your original order and we dispatched a replacement which was received on 8th December.
This is three working days over the original expected date and I do understand that with the confusion of a lost parcel in the middle of the process that this caused you to loose confidence in us.
I would like to reassure you that we do take the responsibility to our clients seriously and do everything we can to ensure that when issues like this occur that we resolve them as best we can. I do hope that now you have successfully received the order that the part is working well and will last you for many years to come.
Easy order via phone
Easy order via phone , very helpful lady took my order . Delivered within two days .glass was well wrapped and stayed in one piece . Would highly recommend . Will use again for a fire and flue .
26 de novembro de 2025
Good service
Good service, the glass was extremely well packaged so arrived intact. Delighted with the product.
27 de novembro de 2025
I received great support when I spoke…
I received great support when I spoke to their team and the product were exactly as expected and came quickly, really pleased.
3 de dezembro de 2025
Opinião espontânea
Very good customer service.perfect fit…
Very good customer service.perfect fit for replacement glass
25 de novembro de 2025
Spot on service and turn around time .
26 de novembro de 2025
Glass cut to size and delivered promptly
15 de novembro de 2025
Nice to find a company
Nice to find a company that gives you the help you need
Can't thank the nice helpful Stacey enough,
Will use again if I need anything to do with wood burners again
17 de novembro de 2025
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