I did not know where my package had gone to despite it saying it had been delivered to me. I would never have found out where it was only for Paulo looking into it for me and finding out where the d... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Your delivery person arrived at my residence and called, asking me to come downstairs immediately. I pointed out that the delivery was scheduled for Thursday; he arrived today. I explained that I a... Ver mais
Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... Ver mais
A empresa respondeu
This company has improved considerably in recent times. I order from M&M and it's M&M that can be slow in getting the parcel to GLS but when GLS recieve the parcel it's delivered to me in 24 hours.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Informações de contacto
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irlanda
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Aceitável
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 64% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Delivery left at door
Delivery left at door, thats ok... Sugest your delivery driver knock or ring bell to alert home owner.
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand your feedback regarding how the delivery was left and your suggestion for our drivers to knock or ring the bell to alert homeowners.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
The Parcel was delivered.However as I…
The Parcel was delivered.However as I knew that I would not be at home I endeavoured to contact your customer service section to re arrange delivery.I must say that your phone/answering service is appalling and I failed to make contact with a representative despite five or six attempts.I resorted to leaving a large note attached to my letter box requesting the delivery driver to leave the parcel at the side of the house in a bag which I provided,this request was ignored.The reason I requested this was because the contents were susceptible to rain damage.In the event it did not rain so that was ok , down to pure luck.That’s the reason for one star,tom power
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand your concerns regarding the difficulty reaching our customer service team and how your delivery instructions were handled.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Parcel was left out in the pissing rain
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand your concerns regarding how this delivery was handled and the weather conditions your parcel was left in.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
First class as always.Never had a…
First class as always.Never had a problem with GLS
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you have consistently had a great experience with GLS.
We truly appreciate your loyalty and support, and we look forward to your next delivery.
Warm regards,
GLS Ireland
Delivery guy didn’t knock door or ring…
Delivery guy didn’t knock door or ring bell , didn’t even come in my gate big box left over front wall thrown there . Cudda been broke 300 euro s worth of a gift to b just thrown over my wall and left there absolute disgrace
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand your concerns regarding how this delivery was handled and the worry about the condition of your package.
If you could reply with your tracking details, our customer service management team will gladly look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Terrible service
Terrible service, not delivered to me delivered to another country and no correspondence, my son is now extremely low on his vitamins he needs while I’m trying to get in touch with the company for help.
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We sincerely apologize for the distressing experience regarding your parcel being misdelivered. We completely understand your worry and frustration, especially given that these are essential vitamins for your son.
Please reply with your tracking details so our customer service management team can look into this matter directly and help resolve this for you.
Warm regards,
GLS Ireland
Package NOT delivered
Package delivered, but where? Not to me. Where did it go? Fake signature. What's the point of signing if they deliver to anyone really?
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We sincerely apologize for the frustration and concern caused by your parcel being marked as delivered when you have not received it. We completely understand how worrying it is to not know where your package has been left.
Please reply with your tracking details so our customer service management team can look into this matter directly, check the delivery details, and assist you further.
Warm regards,
GLS Ireland
Top class delivery
Top class delivery. Driver had no issues delivering 6 large boxes . Perfect gentleman.
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced a top-class delivery and that our driver was a perfect gentleman while handling your six large boxes.
We truly appreciate your kind words and support, and we look forward to providing you with the same great service on your next delivery.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you are very happy with our service and would highly recommend us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
After reporting an issue with a delivery
After reporting an issue with a delivery Paola responded quickly and with an apology for the inconvenience and proposed solutions - Thank you Paola
11 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for your kind feedback! We are delighted to hear that Paola responded quickly, apologized for the inconvenience, and provided you with helpful solutions.
We will be sure to pass along your appreciation to Paola. Thank you for your support, and we look forward to your next delivery.
Warm regards,
GLS Ireland
Serious Health & Hygiene Concern – Completely Unacceptable Service from GLS Ireland
My experience with GLS Ireland has been absolutely unacceptable.
On 13 July 2026, four parcels, each weighing approximately 15 kg, were not delivered to my home. Instead, the driver left them approximately 200 metres away, on the ground in a dirt area.
I am disabled and physically unable to carry four parcels of that weight. I had to call my neighbours and ask them to help me get the parcels home. This should never have happened.
To make matters worse, there was a dirty, used tissue left on top of the parcels which appeared to have blood or another bodily substance on it. I cannot say for certain what the substance was, but it was disgusting, unhygienic and raised a very legitimate concern about contamination and health.
I immediately complained to GLS and have now contacted them twice. GLS acknowledged my complaint and said it had been passed to the relevant team.
And then… nothing.
It is now 13 September 2026. Two months have passed since the incident, and I still have no proper explanation, no outcome of the investigation and no indication that anyone has taken responsibility for what happened.
The complete lack of follow-up is almost as unacceptable as the original delivery.
I should not have had to struggle to retrieve four extremely heavy parcels from a dirt area 200 metres from my home. I should not have had to rely on neighbours because a delivery driver couldn’t bring the parcels to my house. And I certainly should not have had to deal with a potentially contaminated used tissue being left on top of my parcels.
What exactly is the point of making a complaint if GLS simply acknowledges it and then does nothing?
This is not customer service. This is not acceptable treatment of a disabled customer. And after two months, I am completely dissatisfied with GLS Ireland’s handling of my complaint.
I would strongly advise GLS to take complaints seriously, investigate them properly and actually provide customers with an outcome instead of sending an acknowledgement and then going silent.
I have kept my correspondence and evidence relating to this incident and will now consider taking the matter further through the appropriate channels.
13 de julho de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afeternoon,
We sincerely apologize for the distressing experience you described regarding your delivery and the lack of communication regarding your complaint. We completely understand your frustration and concern, and this falls well short of the standards we aim to provide.
Please reply with your tracking details so our customer service management team can look into this matter directly, review the status of your ongoing complaint, and assist you further.
Warm regards,
GLS Ireland
Totally Surprised.
I am actually a bit surprised at how quick my delivery came. I had in the past have so much of a hassle trying to get my orders delivered. If this is the new GLS I am very happy and wish you the best and that you thrive like DPD. Thank you.
11 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you were pleasantly surprised by how quickly your recent delivery arrived, especially given your past experiences.
We truly appreciate your support, your kind wishes, and look forward to providing you with the same great service on your next delivery.
Warm regards,
GLS Ireland
Parcel not received after 4 days of it been out for delivery
I received a email saying my parcel was out for delivery on Wednesday 9th September. I waited all day by the end it shows not delivered. I rang customer service and they assured me that it would be delivered the following day. So again I waited but again it shows out for delivery but still nothing arrived. I figure 3rd day lucky yesterday on Friday 11th September but still the same. Now it is Saturday 12th and still nothing arrived. This is the worst delivery service I ever received. I shop on line all the time due to me not been able to go to shops due to my mobility disability and I never had this kind of trouble before. If my package doesn't arrive by Monday, I will be contacting the garda.
Tracking number 98400223766
For the 5th day it is still showing as out for delivery.
12 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We sincerely apologize for the ongoing delays and the stress this has caused, especially given your reliance on home delivery due to your mobility. We completely understand how frustrating it is to experience this kind of trouble with an expected delivery.
Please reply with your tracking details so our customer service management team can look into this matter directly and help locate your parcel.
Warm regards,
GLS Ireland
Lying couriers and zero accountability from Head Office
The courier that was responsible for delivering my goods was a liar. Claimed to have attempted delivery but never did. Took weeks of failed promises from the head GLS office to finally realise I'd have to give up and seek a refund from the original shop, who said they would file a complaint against GLS also.
7 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We sincerely apologize for the frustrating experience you had with a missed delivery and the lack of resolution. We understand how disappointing it is to feel let down when trying to sort out an ongoing delivery issue.
If you would still like our management team to review what happened with this shipment, please reply with your tracking details so we can investigate further.
Warm regards,
GLS Ireland
Great service and delivery
Great service, customer service, delivery, lovely driver
11 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced great service, helpful customer support, smooth delivery, and a lovely driver.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
My parcel was delivered when I was told…
My parcel was delivered when I was told it was to be delivered, and that in my book is a major plus
11 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your parcel arrived right when it was scheduled, and we completely agree that reliable timing is a major plus.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Not good
All I can say is fair play that they manage to stay in business because most people online don't seem to recieve their packages.
11 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We appreciate you sharing your perspective with us. We understand that customer experiences can vary, and we are continuously working to improve our service reliability across the board.
If you have experienced any issues with a delivery, did you encounter any trouble providing your parcel number through the Trustpilot form?
Warm regards,
GLS Ireland
Extremely friendly staff
Extremely friendly staff, definitely a carrier you can rely on and trust,
This was the first time to use GLS. I definitely would use the service again.
11 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you found our staff extremely friendly and that you had such a positive first experience using GLS.
We appreciate your trust and support, and we look forward to your next delivery.
Warm regards,
GLS Ireland
Thanks.... keep up the great work
The company who sent my parcel put an incomplete address label on it 😕....But a phone call to customer service at GLS and they sorted everything out and my parcel was delivered the very next morning. Thanks to the lady who took my call... thanks for being pleasant courteous and understanding. 😀
9 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that our customer service team was able to quickly sort out the incomplete address label and ensure your parcel arrived the very next morning.
We appreciate your kind words, your support, and look forward to your next delivery.
Warm regards,
GLS Ireland
Absolutelly hopeless
Absolutelly hopeless, my wife lost her purse in Barcelona, a good samarathan found it and contacted me to arrange to return it . I first arranged for it to be collected through eurosender, and GLS were assigned by them. The guy waited in all day and they never arrived to collect the package. So he manually delivered it to a GLS drop off point the following day . It cost another 49.50 euro for a 4 -5 day delivery to Dublin. Which I reembursed, on top of the 38 euro I'd already paid eurosender. It was scheduled to arrive at the latest yesterday. I called the GLS customer service in Dublin, (due to the tracking not updating since it was posted) and they've told me that its only arrived in France and won't be in Ireland until next week sometime. So we're looking at two calendar weeks for a delivery which was supposed to take 4 days.
10 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We sincerely apologize for the stressful experience you have had regarding the return of this important parcel. We understand how frustrating it is when a delivery does not proceed as expected.
Please reply with your tracking details so our customer service management team can look into this matter directly and assist you in monitoring the progress of this shipment.
Warm regards,
GLS Ireland
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