I did not know where my package had gone to despite it saying it had been delivered to me. I would never have found out where it was only for Paulo looking into it for me and finding out where the d... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Your delivery person arrived at my residence and called, asking me to come downstairs immediately. I pointed out that the delivery was scheduled for Thursday; he arrived today. I explained that I a... Ver mais
Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... Ver mais
A empresa respondeu
This company has improved considerably in recent times. I order from M&M and it's M&M that can be slow in getting the parcel to GLS but when GLS recieve the parcel it's delivered to me in 24 hours.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Informações de contacto
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irlanda
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Aceitável
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 64% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good service
Delivered my package on time and in very good condition
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that your package arrived on time and in very good condition.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Continued update of the delivery was…
Continued update of the delivery was excellent and the package was delivered on time. Thank you.
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
We are pleased to hear that your delivery updates were excellent and that your package arrived on time. Thank you for your positive feedback.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
We receive packages from you from time…
We receive packages from you from time to time, the driver leaves the packages outside at our entrance , there is a contact number on the entrance door that he can call to let us know he is there. The packages are often left outside unattended for long periods of time,
Tracking numbers : 21600286167 & 21600286166
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your feedback regarding the unattended delivery placement and the unutilized contact number.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Got no estimated arrival time
Got no estimated arrival time. No phone call. Nobody rang the doorbell. The package was discovered outside in the rain. It was a bag of plaster. Plaster sets when damp.
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We understand your concerns regarding the lack of delivery notification, how the package was left, and the resulting damage to the contents.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
The delivery man was very helpful…
The delivery man was very helpful leaving the boxes exactly where we wanted them to be
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that our delivery driver was helpful and placed the boxes exactly where you needed them.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
I really appreciate the notices about…
I really appreciate the notices about the tracking of my delivery and most of all, the friendliness of the drivers, they are the best.
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
We are pleased to hear that you appreciate our tracking notices and the friendliness of our drivers. Thank you for your positive feedback.
We value your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Packaging was all torn up and loose
Packaging was all torn up and loose
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your feedback regarding the condition of the packaging.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Parcel ripped and open.
Parcel ripped and open.
Left in the open dispite a clear sign on door directing it to be left inside nearby shed.
Poor
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
We understand your concerns regarding the condition of the parcel upon arrival and how the delivery instructions were handled. Thank you for bringing this to our attention.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Excellent delivery service from a to z…
Excellent delivery service from a to z good communication and very live tracking
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for your positive feedback. We are pleased to hear that you had an excellent delivery experience, good communication, and appreciated our live tracking features.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
The courier was a friendly and…
The courier was a friendly and efficient gentleman. Package delivered quickly and in perfect condition.
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
We are pleased to hear that your package arrived quickly and in perfect condition, and that you had a great experience with our courier. Thank you for your positive feedback.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Leave orders in view of everyone
Company has lost 3 of my orders. They send an email to say the order will arrive in the next few days, when you request they leave it in a secure place they advise they can only do this when the order is out for delivery. When they send the email to say it's out for delivery and you email them to ask for it to be left in a safe place by the time they get to my request it has already been left in full view of the entire neighbourhood. Today's order was left outside my front door even though it was small enough to fit in the letter box
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We understand your concerns regarding the missing previous orders, the delivery placement instructions, and how today's parcel was left.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Delivery arrived as was informed
Delivery arrived as was informed
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are pleased to hear that your delivery arrived as informed.
Thank you for your positive feedback.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Parcel arrived on time
Parcel arrived on time. Driver waited on the door to be opened and didn't just leave the parcel outside like other companies do.
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that your parcel arrived on time and that our driver waited to hand it over to you.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Worst experience possible
My parcels both had a contact phone number on the delivery label on the front of them but the delivery driver never contacted me instead my parcels were left thrown outside my gateway in the pouring rain, they got so wet the cardboard disintegrated when I tried to pick it up and the contents inside which were presents for my child's birthday were destroyed, I am disgusted and heartbroken that anyone would think that it was ok to knowingly leave parcels in the pouring rain like that common sense would clearly tell you otherwise, would give minus 5 stars if I could
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We note your feedback regarding the delivery location, the weather conditions, and the condition of the parcels. Thank you for bringing this to our attention.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
DELIVERY NOT MADE and NO COMPENSATION
Order details;
We will deliver your order 96391098912 from GLS Import in the next few days.
Waited all day Friday but no delivery.
Waited most of Monday but still NO DELIVERY.
DESPITE email saying it was delivered at 13.41. But we did not leave our house until 13.48 as verified by alarm log
And they have BLOCKED the email which I sent to exact address provided by them
Yet ANOTHER week and still NO delivery and NO compensation from GLS who are now ignoring my requests.
Surely THE WORST courier ever
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We understand your concerns regarding the delivery status discrepancy and the difficulty you experienced trying to contact us by email. Thank you for bringing this to our attention.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
My parcel was left at the door
My parcel was left at the door, the driver never rang the bell nor knock at the door. CCTV footage has captured the driver just placing the parcel and taking a photo. My door bell is talk back and camera too. Very disappointed with this.
Parcel number 90936090548
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We understand your concerns regarding how the delivery was handled and the driver not alerting you. Thank you for bringing this to our attention.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Thanks a million!
Thanks a million!
It’s a pleasure to work with you
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your kind words! It is an absolute pleasure working with you as well.
We truly appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivered with a smile!
Let me know about the delivery by email and my parcel was delivered with a smile!
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you received advance notice by email and that your parcel was delivered with a smile.
We truly appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
It was delivered to a wrong address the…
It was delivered to a wrong address the second time, despite that is clearly stated the eircode and the difference between the two addresses.
Thanks for getting back to me.
At this time there were thre big parcels.
Tracking numbers:
21895263085
21895263086
21895263087
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We understand your concerns regarding the incorrect delivery location despite the address details provided. Thank you for bringing this to our attention.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Delivery left at door
Delivery left at door, thats ok... Sugest your delivery driver knock or ring bell to alert home owner.
14 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand your feedback regarding how the delivery was left and your suggestion for our drivers to knock or ring the bell to alert homeowners.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
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