Didn't realise it was GLS couriers untill after I had purchased items online ... Due to past bad experiences I was horrified... Thinking the worst ... But I have to say was pleasantly surprised ... De... Ver mais
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Leia as opiniões dos outros
Yet another bad experience from GLS. My parcel was due today. Tracking said it would be delivered sometime today and then changed to 'The parcel could not be delivered as further address information i... Ver mais
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Have had very very mixed experiences with GLS in the past but they seem to have improved a bit. International shipping from GLs France was very slow but once the package arrived in Ireland it was deli... Ver mais
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Absolute shit customer service! The person on the phone was rude and didnt let me speak. The delivery was not supposed to happed today so I had to plan my whole day so I am at home when they deliver t... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Informações de contacto
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irlanda
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Aceitável
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 59% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The worst service ever
The worst service ever, parcel not collected since last Wednesday. The driver is not showing up but reports to the management that "it's unable to collect the parcel because customer is on holidays" Radicilous!!!
12 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this collection delay to our attention. We understand how important it is to have your items picked up promptly, and we would like to get this resolved for you.
Please reply to our Trustpilot request with your tracking details so our customer service team can look into this status update and arrange your collection as a priority.
Warm regards,
GLS Ireland
Excellent ………..
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are absolutely thrilled to hear that you had such an excellent experience with us.
Providing top-quality service is always our main goal, and your kind words mean a lot to our entire team. We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
The delivery man has to be the best…
The delivery man has to be the best delivery man ever. Always goes out of his way to get my items delivered.
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thanks a lot for taking the time to share this glowing feedback! It’s fantastic to know that our driver consistently goes above and beyond to get your deliveries to you.
We truly appreciate you taking the time to share your experience, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
The delivery arrived on the day as…
The delivery arrived on the day as promised
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thanks a lot for taking the time to share your feedback! It’s great to know that your delivery arrived on schedule.
We truly appreciate your support and are glad you appreciate our request for feedback.
Warm regards,
GLS Ireland
The box was left outside my door
The box was left outside my door, completely exposed, and was already open. Thankfully it was only cat food, but it could easily have been stolen. Delivery services these days are just crazy — I don’t know what’s happening anymore!
The tracking number 21599941074
Reference 459875729
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear that your parcel was left exposed outside your door and arrived in an open condition. We completely understand your concern.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this issue directly and provide feedback to the driver.
Warm regards,
GLS Ireland
Great communication and speedy…
Great communication and speedy delivery. Also super that they ask for feedback.
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that you found our communication great and your delivery speedy.
We truly appreciate your support and are glad you appreciate our request for feedback.
Warm regards,
GLS Ireland
Delivery driver extremely polite and…
Delivery driver extremely polite and helpful, even carried the big heavy package into the house for me and put it exactly where I wanted it.
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are delighted to hear that our delivery driver was extremely polite and helpful, going above and beyond to carry your big, heavy package right inside and placing it exactly where you wanted it.
We truly appreciate you taking the time to share your experience, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Excellent service and very quick…
Excellent service and very quick delivery within 24 hours of item being dispatched
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that your delivery was so quick and efficient, arriving within 24 hours of dispatch.
We truly appreciate your support. Have a wonderful day ahead!
Warm regards,
GLS Ireland
Great company
Great company. Alway accurate delivery time. Drivers always so nice. Very happy
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are absolutely glad to hear that you consider us a great company, that your delivery times are always accurate, and that our drivers are always so nice.
Consistency and friendly service are what we strive for every single day, and your kind words mean a lot to our entire team. We look forward to continuing to provide you with top-notch service!
Warm regards,
GLS Ireland
Information on parcel great
Information on parcel great, delighted to my front door, parcel in great condition
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know you found the tracking information helpful and that your delivery arrived safely at your door.
Warm regards,
GLS Ireland
received 1st update about the parcel…
received 1st update about the parcel few hours before the parcel was delivered to me what is the point of this?
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We sincerely apologize for the delayed notification regarding your delivery. We understand how important timely updates are so you can plan your day accordingly.
Please reply to our Trustpilot request with your tracking details so our customer service team can look into this specific update delay and help improve our notification system.
Warm regards,
GLS Ireland
Very quick and efficient delivery
Very quick and efficient delivery, normally it takes longer, but this time i was pleasantly surprised. Thank you
10 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are absolutely thrilled to hear that your delivery was quick and efficient, and that you were surprised by how fast it arrived.
Speed and reliability are what we strive for every single day, and your kind words mean a lot to our entire team. We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Fantastic service and a lovely man…
Fantastic service and a lovely man delivered my package 📦 very pleasant and handsome.
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s always great to hear when our drivers provide such friendly and pleasant service.
We truly appreciate you taking the time to share your feedback!
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thanks a lot for taking the time to share your feedback! It’s wonderful to know you had such a positive experience with our service.
Have a wonderful day ahead!
Warm regards,
GLS Ireland
Very good experience
The driver rang - pleasant man to say that my delivery had arrived. I was 5 minutes away from my house and told him so - he asked if it be okay to leave at the door which I said was fine. Good service
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thanks a lot for the fantastic feedback! It’s great to know our driver communicated clearly and provided a smooth, convenient drop-off for you.
We truly appreciate you taking the time to share your feedback, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
You delivered my package
You delivered my package, yet again, to the wrong house. This only ever happens with GLS despite the correct eircode being entered . Very disappointing
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear that your parcel was delivered to the wrong house, especially given that your Eircode was entered correctly. We completely understand how frustrating this experience is for you.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this directly and assist you further.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that you consistently receive great service from us.
We truly appreciate your continued support. Have a wonderful day ahead!
Warm regards,
GLS Ireland
Delivered to the wrong address
Delivered to the wrong address, my neighbour had to tell me a parcel arrived at their home addressed to me!!
My parcel was in good condition tho in fairness.
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We sincerely apologize for the delivery error which resulted in your parcel being left at a neighbour's address while they were away. Although we are pleased the item arrived in good condition, we understand this caused inconvenience.
Please provide your tracking number in response to our Trustpilot request so our team can review this specific case for you.
Warm regards,
GLS Ireland
This is a review of the customer services representative
This is a review of the customer service representative Carolina Weffort so it is 5 stars, excellent customer services rep, sorted out the problem for me promptly and went above and beyond.
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for taking the time to leave such a glowing review! It’s fantastic to know that Carolina provided you with excellent customer service and resolved your issue so quickly.
We’ll make sure to share your kind words with Carolina. Have a great week ahead!
Warm regards,
GLS Ireland
Great delivery service
11 de agosto de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thanks a lot for taking the time to share your feedback! It’s great to know you had a smooth and positive delivery experience with us.
We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
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