Direct, simple instructions and tools made designing my phone cases easy and quick! When they arrived, they looked exactly as the preview had shown me they'd look. They fit my phone perfectly ~ it fee... Ver mais
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Visto il gran ritardo dell'ordine contattai il sito per avere notizie, invece con grandissima velocità arrivò la risposta che per rimediare all'accaduto ne avrebbero inviato un altro senza pagare nu... Ver mais
Rubbish company. Terrible customer service. Upto now 8 emails between myself & this company to resolve where my package is. 3 times they've asked for my address. Received tracking from royal mail , sa... Ver mais
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Very disappointed with my cases, at first they were great and came out really nice but now my white case is now starting to turn a brown colour around the edges?! Also my black case is missing the ext... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Custom phone and tablet cases. High quality print, Fast shipping, Your own photos, iPhone, Samsung, LG, iPad. Made in Amsterdam, shipped to your door
Informações de contacto
Gonnetstraat 26, 2011 KA, Haarlem, Holanda
- reviews@gocustomized.com
- gocustomized.com
3,4
Aceitável
606 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very well made phone case I have 4 now…
Very well made phone case I have 4 now different pics 📸 love them ❤️
19 de abril de 2024
Resposta da GoCustomized
Thank you for your positive review! We're glad you found the process easy and enjoyed creating your unique case. We hope to welcome you again!
Super happy with my personalized phone…
Super happy with my personalized phone case. The shipping took a bit longer than expected, but the end result was worth the wait.
24 de abril de 2024
Resposta da GoCustomized
Thank you for your positive review! We're glad you found the process easy and enjoyed creating your unique case. We hope to welcome you again!
Absolutely love my custom case from…
Absolutely love my custom case from GoCustomized! The design process was a breeze and the print quality is top-notch.
21 de abril de 2024
Resposta da GoCustomized
Thank you for your positive review! We're glad you found the process easy and enjoyed creating your unique case. We hope to welcome you again!
I ordered a case for my Samsung Easy to…
I ordered a new case for my Samsung S24. Easy to design, fast delivery. Will def come back
4 de abril de 2024
Resposta da GoCustomized
Thank you for your positive review! We hope you enjoy your new case.
Great quality and quick shipment
Great quality and quick shipment. I made a case as a gift
4 de abril de 2024
Resposta da GoCustomized
Thank you for your positive review! We hope the gift was well received.
Not thrilled!
My husband bought me a phone case for my birthday. He had picked 8 awesome pictures to put on it. Out of the 8 photos, 3 had people missing and 4 had their heads cut off. So he was upset that I wasn’t over the moon with it. I would think twice about using this company.
22 de março de 2024
Opinião espontânea
Resposta da GoCustomized
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
So happy
Brilliant phone cases. Love the result. Fast delivery. Love them especially 2 for 1
2 de março de 2024
Opinião espontânea
Customer support made good on a lost order
Although my original order went missing, when I contact their customer support via email, they didn't hesitate to send a replacement order. Which arrived in good time.
24 de fevereiro de 2024
Opinião espontânea
I have not got my package and I ordered…
I have not got my package and I ordered 27th December!!
27 de dezembro de 2023
Opinião espontânea
Resposta da GoCustomized
Dear Customer!
We are genuinely sorry to hear about your dissatisfaction with our service. Your feedback is valuable to us, and we take your concerns seriously.
To find the best solution and improve your experience with our company, we kindly request that you contact us via our Contact Form at https://www.gocustomized.com/pages/contact. Our team will be ready to address your specific issues and work towards a resolution.
Thank you for bringing this to our attention. We are committed to making your experience with us a better one.
Best regards,
GoCustomized
Rubbish company
Rubbish company. Terrible customer service. Upto now 8 emails between myself & this company to resolve where my package is. 3 times they've asked for my address. Received tracking from royal mail , said it had been successfully delivered but not to to my address! I've never received it so an email is sent along with 7 more emails chasing. Please read these reviews folks before you order. Bunch of cowboys 😡
23 de dezembro de 2023
Opinião espontânea
Resposta da GoCustomized
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
Ordine mai evaso
Ho ordinato una cover il 24 novembre ma sd oggi non è ancora arrivato niente scritto più volte risposte precompilate dicendo sempre la stessa cosa ritardo arriverà 11 al massimo 13 nessuna tracciabilità della spedizione servizio scadente
24 de novembro de 2023
Opinião espontânea
Resposta da GoCustomized
Hola,
Entendemos perfectamente lo molesto que es no haber recibido todavía tu pedido.
Por supuesto, queremos resolver este problema lo antes posible. Por favor, ponte en contacto con nosotros a través de nuestro Helpcenter y nuestro equipo de atención al cliente te ayudará lo antes posible.
Gracias por tu colaboración.
Un saludo,
Customer Happiness Team
What a terrible company
What a terrible company. I ordered a personalised case for my new Samsung S23 Ultra.
The case came and it was tiny. It wasn't even a small error. The case wouldn't fit even my Samsung s7 let alone the Samsung S23 Ultra. I sent photos of their case alongside my Samsung S23 and the difference was stark. The person who is behind the emails clearly doesn't understand dimensions and sizing. Otherwise they would know that such an error cannot be made.
When I contacted them I got blatantly ignored for 4 days.They say they get back in 2 hours but I wasn't getting any response at all.
Eventually I had to go to PayPal and open a case. That is the only time they responded.
I was told that I had ordered a Samsung S23 case and not the Ultra.
I explained that this case wouldn't fit even the Samsung S23.
They won't accept blame for a total error on their part. It's not even the money but the principle of the matter.
KEEP AWAY FROM THIS COMPANY/WEBSITE.
24 de novembro de 2023
Opinião espontânea
Resposta da GoCustomized
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
I loved all the various designs
I loved all the various design collections - was hard to make a decision. Very happy with my new case. Thank you!
2 de outubro de 2023
Opinião espontânea
Fick aldrig det jag beställde!
Fick aldrig det jag beställde!! Kontaktadd kundservice som inte alls var hjälpsamma. Handla inte på denna sida.
10 de outubro de 2023
Opinião espontânea
Resposta da GoCustomized
Dear Customer!
We are genuinely sorry to hear about your dissatisfaction with our service. Your feedback is valuable to us, and we take your concerns seriously.
To find the best solution and improve your experience with our company, we kindly request that you contact us via our Contact Form at www.gocustomized.co.uk/pages/contact
Our team will be ready to address your specific issues and work towards a resolution.
Thank you for bringing this to our attention. We are committed to making your experience with us a better one.
Best regards,
GoCustomized
Great experience all around!
Really easy to use website. Great, fast delivery and wonderful product. Our daughter loves her new customised mobile case! Thank you!
5 de setembro de 2023
Opinião espontânea
Delayed order and no response
Chose this company as they could delivery before my holiday. Order for delivery between 22nd-26th. It’s now the 27th and I’ve had an email every day telling me my order is delayed and will be dispatched the next day. I’ve trying using the contact form on 25th and it’s now the 27th - 48 hours later and still no response. It looks like I’ll be going on holiday without my case to protect my phone. Do not use if you’re in a rush, I don’t even know if my order will arrive as it feels a bit scammy.
26 de setembro de 2023
Opinião espontânea
Resposta da GoCustomized
Dear Customer!
We are genuinely sorry to hear about your dissatisfaction with our service. Your feedback is valuable to us, and we take your concerns seriously.
To find the best solution and improve your experience with our company, we kindly request that you contact us via our Contact Form at www.gocustomized.co.uk/pages/contact
Our team will be ready to address your specific issues and work towards a resolution.
Thank you for bringing this to our attention. We are committed to making your experience with us a better one.
Best regards,
GoCustomized
I start to think they are a scam
I start to think they are a scam, I've ordered two iphone cases, I only receive emails saying the delivery is delayed, weeks goes by and same thing
there is no number to call them and i feel very frustrated
23 de agosto de 2023
Opinião espontânea
Resposta da GoCustomized
Hello!
Our apologies for the delay in the shipment of your order. Certainly this is something we are currently working on and your order will be treated with priority in our production.
We will keep you updated via email, in case of any questions or concerns please do not hesitate to contact our support team through our Helpcenter.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
Wrong size and colour
I received the wrong size with a different camera placement. Clearly not fitting the phone model I ordered. The case I ordered was supposed to be clear but turned out to be black.
14 de agosto de 2023
Opinião espontânea
Resposta da GoCustomized
Hello!
We are sorry to hear you have received wrong case.
Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need.
Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
Ho fatto l'acquisto il 14 luglio 2023
Ho fatto l'acquisto il 14 luglio 2023, ad oggi 27 luglio 2023 non è ancora arrivato niente ed il tracking non viene aggiornato dal 22 e risulta fermo al centro esportazioni in Germania. Scritto all'assistenza di cui non esiste un contatto a cui scrivere ma solo un modulo. La risposta è stata che avrebbero provveduto a spedirne una nuova immediatamente e di confermare tutti i miei dati cosa che ho fatto ma non ho mai ricevuto risposta...
14 de julho de 2023
Opinião espontânea
Resposta da GoCustomized
Salve!
Comprendiamo perfettamente quanto sia fastidioso non aver ancora ricevuto il suo ordine.
Naturalmente, vogliamo risolvere questo problema il prima possibile. Se non ha ricevuto alcuna risposta in merito alla sostituzione, la preghiamo di rispondere alla nostra ultima e-mail. Faremo del nostro meglio per aiutarvi con il vostro ordine.
Grazie per la vostra collaborazione!
Cordiali saluti,
Customer Happiness Team
Highly recommend GoCustomised
GoCustomised are a great company. Only company I’ve found to make personalised products like iPhone/iPad cases so well. I’ve used them for years and now my family use them. Highly recommend.
30 de maio de 2023
Opinião espontânea
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