GoCustomized Opiniões 606

TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Direct, simple instructions and tools made designing my phone cases easy and quick! When they arrived, they looked exactly as the preview had shown me they'd look. They fit my phone perfectly ~ it fee... Ver mais

Classificada 5 em 5 estrelas

Visto il gran ritardo dell'ordine contattai il sito per avere notizie, invece con grandissima velocità arrivò la risposta che per rimediare all'accaduto ne avrebbero inviato un altro senza pagare nu... Ver mais

Classificada 1 em 5 estrelas

Rubbish company. Terrible customer service. Upto now 8 emails between myself & this company to resolve where my package is. 3 times they've asked for my address. Received tracking from royal mail , sa... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Very disappointed with my cases, at first they were great and came out really nice but now my white case is now starting to turn a brown colour around the edges?! Also my black case is missing the ext... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de acessórios de moda

Escrito pela empresa

Custom phone and tablet cases. High quality print, Fast shipping, Your own photos, iPhone, Samsung, LG, iPad. Made in Amsterdam, shipped to your door


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

606 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

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Classificada 1 em 5 estrelas

Awful service

Awful service. I ordered a phone case for a birthday present and paid for express delivery. It arrived two days late so there was no point in paying for the expressed delivery. Getting in touch with go customized when trying to find out where it was was near impossible and I’ve since tried to get a refund for the express delivery which we didn’t receive and that is also proving a nightmare. I contacted UPS who informed me that they weren’t offering express delivery due to COVID so that we shouldn’t have been charged for express delivery. I’ll never order from them again.

2 de fevereiro de 2021
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Natalie,

We're sorry to hear about the delay. UPS had some issues due to the new requirements to enter the country and unfortunately, this was causing some delays. The service we offer is UPS express, however, they have an, even more, express service than that, and therefore the misunderstanding.
If you have not yet received the refund of the extra amount you paid for shipping, please reply to the last email you received from our support team.

Thank you for your understanding.

Support Team

Classificada 1 em 5 estrelas

Shocking service

Shocking service, paid for express delivery should have got it 27th jan,for a birthday present. 1st Feb still not here. Won’t let me cancel. Hard to get contact with. Can’t get delivery money back either which UPS told me they shouldn’t be charging for as UPS have cancelled all their express deliveries because of COVID but they are still charging us for. Bloody robbers !!!! AVOID !!!!!

1 de fevereiro de 2021
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Josie,

We're sorry to hear your order was delayed. Due to the new requirements to enter the country, UPS had some issues leading to a delay in the delivery. The service we offer is UPS express, however they have an, even more, express service than that, and therefore the misunderstanding.
We'd love to refund the extra amount you paid for the express services, kindly reply to the last email from our customer service and we'll proceed with it.

Thank you for your understanding.

Support Team

Classificada 5 em 5 estrelas

Excellent service and prompt delivery

Excellent service and prompt delivery. First item that arrived was the wrong phone case.. this was swiftly rectified by your customer service team. Replacement sent out, extremely happy would definitely recommend to other people.

8 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Customized a phone case as a present…

Customized a phone case as a present for my boyfriend and he absolutely loves it. Had ordered it well ahead of Christmas, but the original package seems to have gotten lost in the mail, so when I contacted customer service they immediately remade and sent a new case, with express shipping and no further cost to me. It arrived on time due to the great customer service and I'll definitely keep them in mind for any future present ideas.

6 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent product

Excellent product. The quality of the photo was superb and the case fits my phone well. It did take longer to arrive than I expected though. I would certainly use this company again.

5 de janeiro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Commande reçue honteuse horrible photo…

Commande reçue honteuse horrible photo d'un bébé sans visage. Vs imaginez ma peur en voyant cette horreur. Je vs demande de retourner sur ma commande vs avez les mails et de faire le nécessaire rapidement car je le laisserais pas ça la. Contactez moi par téléphone et c très rapidement vaut mieux pour vs

4 de janeiro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

I don t receive the parcel still now

4 de janeiro de 2021
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Dan,

We're sorry to hear you've not received your parcel yet.
Please understand the recent restrictions and changes towards the UK are affecting the delivery times and we're doing our best to minimize the impact.

Kindly contact us on our help center so we can help you futher.

Kind regards,

Support Team

Classificada 4 em 5 estrelas

Love the case not the extra cost

The case itself is fantastic just what I wanted my other half loved it my problem was I paid to have it delivered before xmas because the option was there with the guarantee it would be as theres still time and it didnt arrive till after on the day it would have arrived if I hadn't have paid the extra costs

4 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered an iPhone cover for my 6S

I ordered an iPhone cover for my husband for Christmas with a customised picture of the two of us from a previous holiday. It’s safe to say I’m not the techno savvy one of the two of us but this was a really easy process. It arrived in time and looked really fabulous.I’m not sure who was more surprised! I would definitely order again, we love the result. Thank you!

3 de janeiro de 2021
Opinião espontânea
Classificada 2 em 5 estrelas

Awful robotic, big company customer service!

Order a case 10 days before Christmas. Came 10 days after. Paid for premium delivery 2-3 days bare in mind. Customer service was woefully at best, not listening to anything said and just kept repeating the same thing over and over and now just don’t responded when emailed. Asked for a refund on numerous emails as they didn’t know where the case was. The case arrived in the end and was decent but will never reorder anything from them again!

3 de janeiro de 2021
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Michael,

We're sorry to hear the delivery of your order was delayed.
Please understand the recent restrictions and changes towards the UK were and are affecting the delivery times and we're doing our best to minimize the impact.

Thank you again for your understanding.

Kind regards,

Support Team

Classificada 1 em 5 estrelas

Still not had my order and it’s saying…

Still not had my order and it’s saying we hope you enjoy your order 🙈😂

3 de janeiro de 2021
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Thomas,

We're sorry to hear your order is delayed.

Kindly contact us so we can help you further and make sure your order is delivered as soon as possible.

Thank you for your understanding!

Kind regards,

Support Team

Classificada 1 em 5 estrelas

Poor product design

Product does not fit right and does not provide the necessary protection for a hard case product. Poor design more of a cosmetic attachment rather than a protective case. I threw the case away and purchased an alternative product from another supplier.

2 de janeiro de 2021
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Tom,

We're sorry to hear the case doesn't fit.
We offer different cases for different purposes so ones are more protective than others. Please note you are entitled to a refund if the product didn't meet your expectations. Kindly contact our support team so they can follow up on this.

Our apologies for the inconveniences caused.

Kind regards,
Support Team

Classificada 4 em 5 estrelas

very good

I was very pleased with the picture on the iPad cover. It’s great when you can personalise your iPad exactly as you want.

2 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

This is the second case i have ordered…

This is the second case i have ordered for two different phones. Both cases have been of an excellent quality and the photos i have requested to be on there have made the cases very special.
They wear well and take some beating as i use my phone so much. Well priced for such a unique and quality case.
The case arrives quickly and phone fits well. All together one happy customer.

1 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Great product, good service

Bought phone case with holiday photo print as a Christmas present - arrived on time (despite current issues at ports) and exactly as expected. Good quality case and print - recipient delighted.

31 de dezembro de 2020
Opinião espontânea

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