GoCustomized Opiniões 606

TrustScore: 3.5 em 5

3,4

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Classificada 5 em 5 estrelas

Direct, simple instructions and tools made designing my phone cases easy and quick! When they arrived, they looked exactly as the preview had shown me they'd look. They fit my phone perfectly ~ it fee... Ver mais

Classificada 5 em 5 estrelas

Visto il gran ritardo dell'ordine contattai il sito per avere notizie, invece con grandissima velocità arrivò la risposta che per rimediare all'accaduto ne avrebbero inviato un altro senza pagare nu... Ver mais

Classificada 1 em 5 estrelas

Rubbish company. Terrible customer service. Upto now 8 emails between myself & this company to resolve where my package is. 3 times they've asked for my address. Received tracking from royal mail , sa... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Very disappointed with my cases, at first they were great and came out really nice but now my white case is now starting to turn a brown colour around the edges?! Also my black case is missing the ext... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de acessórios de moda

Escrito pela empresa

Custom phone and tablet cases. High quality print, Fast shipping, Your own photos, iPhone, Samsung, LG, iPad. Made in Amsterdam, shipped to your door


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

606 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

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Classificada 5 em 5 estrelas

Abaslotly fantastic

Abaslotly fantastic. Picture quality is perfect. My partner was very happy with his Christmas present
Thankyou very much for making his day.

29 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Purchased the personalised phone wallet…

Purchased the personalised phone wallet for my wife as an Christmas present and she was absolutely delighted, The printing quality was excellent and easy to design on the website, Delivery was prompt and prices were reasonable. Will definitely use them again.

29 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Phone case with photo. Perfect!

Had a phone case made for my dad with all the grandchildren on. He loved it! Great quality, perfect placement of the picture and fast delivery. Amazing first purchase!

29 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Christmas present bought in plenty of time with premium delivery turns up FOUR Days after Christmas.

I purchased this item on the 16th as it said on the website it would still arrive in time for Christmas and that was even with standard delivery (24th latest). This was a Christmas present for my mother so by chance I paid extra for premium delivery but have only just received it TODAY!!! Awful service in terms of distribution. If it had arrived on time I would have given 5 stars as the quality is quite good on the case but due to the incompetence of getting the item delivered on time I will give them 1 star as they never even contacted me to say it would be delayed.

29 de dezembro de 2020
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Aaron,

We're sorry to hear the delivery of your order was delayed.
Premium shipments with GLS were affected by the lockdown, as this was unexpected and was impossible for the trucks to enter the country. We understand this is really unfortunate, but together with GLS we worked to minimize the impact as much as possible.
We're verry sorry for the inconveniences caused and thank you for your understanding on this extraordinary situation.

Kind regards,

Support Team

Classificada 5 em 5 estrelas

Great phone cover loved the print it…

Great phone cover loved the print it was amazing Christmas gift for my mum... well it would of been if my mum knew what iPhone she had🙈 got one that didn’t fit was so upset! But great case great print loved it all

28 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Not a UK based service so very slow…

Not a UK based service so very slow delivery to the UK. I did not realise this until I’d spent ages creating a customised phone case on their site. Ordered 9 December, estimated delivery was 17 to 23 December. Now the 28th and still not arrived. This was meant to be a Christmas present. I could have paid for premium delivery but the free timescale they gave should have arrived before Christmas. Very disappointed!

28 de dezembro de 2020
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Steve,

We're sorry to hear the delivery of your order was delayed.
Please understand the restrictions and changes towards the UK were affecting the delivery times and we tried our best to minimize the impact.

Kindly contact us on our help center so we can help you futher.

Kind regards,

Support Team

Classificada 5 em 5 estrelas

I absolutely love my phone case

I absolutely love my phone case, personalised with a photo of my dog on a Cornish beach. It was so simple and quick. I completed the details, chose a photo and in no time it was returned looking fabulous. Great quality case to protect my new phone and make me smile whenever I use it. Tanks

28 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great product, Great customer service

Really good product, the first didn’t arrive but after talking to the customer service Maria was excellent and got me a replacement sent out by priority in time for Xmas! Good work!

27 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered a case on the 14th December

Ordered a case on the 14th December - didn’t receive a confirmation email, haven’t received any correspondence from them so far. Tried sending a message on their website, no response. Absolute scam, will be requesting a refund from PayPal.

27 de dezembro de 2020
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Beth,

We're sorry to hear you didn't receive any follow up email.

This usually happens when there is a typo in the email or when the order was not completed succesfully. Kindly reply to the last email from support and they will help you further.

Kind regards,

Suppport Team

Classificada 5 em 5 estrelas

Very straight forward app

Very straight forward app to use & its a great product, the print also of good quality & hard wearing, so overall very pleased with my product. Thank You GoCustomized. A+

27 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

lovely case

great prices you ge what you pay for quick delivery
very well made would I use this seller again yes

26 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Case came with the crack and wasn’t…

Case came with the crack and wasn’t printed as said it would online I’ve emailed for refund but never got a reply!!!

26 de dezembro de 2020
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Megan,

We're sorry to hear your case was damaged during transport.

Kindly log in on your account and choose "My received product" to submit a request. Our support team will offer you a suitable solution within hours.

Thank you for your understanding.

Kind regards,

Support Team

Classificada 1 em 5 estrelas

Service après vente inexistant

Service après vente inexistant. Je n’ai reçu que des réponses automatiques me disant de patienter . Je n’ai jamais reçu mon colis . J’ai donc payer 30€ pour rien. Je demande un nouvel envoi ou un remboursement !
Méfiance avec eux en cas de problème ils laissent pourrir la situation.

25 de dezembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Christmas gift

Easy and quick. Arrived earlier than stated as i bought this for my husband for Christmas, its lovely and the picture is so vibrant, can't wait to give it to him.

22 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Never again.

Ordered a phonecase on the 4th of December and assumed that same day shipping meant it would maybe take a week to come. After paying I was informed of possible delays but expected the 18th. Understandable but cutting it fine. It’s now the 22nd and still no sign. Contact us form is unhelpful and just repeats the same thing. Managed to get someone on their Facebook page who informs me the courier is Ascendia a company with terrible reviews for delivery time under normal circumstances. Despite being a U.K. domain page the item actually comes from Amsterdam. If i has knew this I would have ordered from somewhere closer to home for quicker delivery.

Never ordering here again.

22 de dezembro de 2020
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Megan,

We're sorry to hear the delivery of your order was delayed.
Please understand the restrictions and changes towards the UK were affecting the delivery times and we tried our best to minimize the impact.
We are a Dutch company selling in many other countries, you can find more information in the topic "about us" on our website.

Kindly contact us on our help center so we can help you futher.

Kind regards,

Support Team

Classificada 1 em 5 estrelas

No indication of delays

So it's Christmas and I ordered something for my Nan two weeks ago. But instead of indicating that there would be at least three weeks of delays, they make the disclaimer *after* I ordered. Thanks guys.

21 de dezembro de 2020
Opinião espontânea
logótipo da GoCustomized

Resposta da GoCustomized

Hi Calvin,

We're sorry to hear the delivery of your order was delayed.
Please understand the restrictions and changes towards the UK were affecting the delivery times, and we tried our best to minimize the impact.

Kindly contact us on our help center so we can help you futher.

Kind regards,

Support Team

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