Installation was delayed the day before it went live initially. Then 2 weeks later the internet was installed. It worked fantastic. The speed was incredible. Then 4 days later it went down at 10am a... Ver mais
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Leia as opiniões dos outros
Fantastic experience changing from Sky, so simple, installation was quick and trouble free, now getting faster, trouble free downloads at a cheaper price than sky . Customer service centre has pro... Ver mais
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Operatives appeared when scheduled. The work was done quickly and efficiently. Mark disappeared when he had tidied up, and left Stewart to await the connection and explain how it all worked. A day lat... Ver mais
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Abraham was brilliant. Friendly, professional and clearly knew what he was doing. He explained everything as he went, and did everything he could to help, going well beyond what I'd expect from an eng... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We're a Scottish, local, independent broadband provider focused on delivering amazing broadband connections to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 135,000 homes and businesses in more than 80 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our broadband is designed for gaming, homeworking, TV-watching and keeping the household from complaining about glitchy broken connections. We've got an ultra-helpful local customer service team based in Edinburgh and Berwick-upon-Tweed who are on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable world of GoFibre broadband -now with five stars on Trustpilot!
Informações de contacto
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Reino Unido
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,7
Excelente
2 mil opiniões
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Respondeu a 100% das suas opiniões negativas
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Although I .recieved poor service e…
Although I .recieved poor service e from the engineer Amber from the sales team has been fantastic. She has gone above and beyond to ensure I have Internet in every room and visited on a number of occasions to help
15 de setembro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Thank you for the honest feedback! We're sorry to hear the engineer visit didn't go as it should have, that's not the standard we hold ourselves to and we'll take this on board. It's great to hear Amber from the sales team stepped in and made such a difference though, visiting on a number of occasions and working to get internet coverage sorted in every room for you. We'll be sure to pass on your thanks to her. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great service and excellent communication
The service from start to finish was great, lots of communication and the engineer was helpful and made sure we had as little disruption as possible.
Certainly very pleased with everything
14 de setembro de 2026
Resposta da GoFibre Broadband
Thank you for the great feedback! Really pleased the service was strong from start to finish, with plenty of communication along the way. Great to hear the engineer was helpful and worked to keep disruption to a minimum for you. Delighted you're pleased with everything. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Anne,
Thank you for the feedback! Glad to hear it was seamless from start to finish, that's exactly what we're aiming for. Thanks for taking the time to share, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Cheek was fantastic today and made…
Cheek was fantastic today and made everything easy.
14 de setembro de 2026
Resposta da GoFibre Broadband
Hi Barbara,
Thank you for the kind words! I'm really glad everything was made easy for you. We'll be sure to pass this on, it'll mean a lot. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I would have given 0 stars if I could issue after issue
Update....well Gregor what a quick response...
it would have been nice if someone had replied the email I earlier but if we can open a dialogue through Trustpilot I'm cool with that too 😁
Things do not happen when they say they will I was totally oblivious to the survey not being done until I phoned up and queried and was told that it should have happend. 23/7 by one guy and 30/7 from another was given a story about it disappearing from the system and told the survey would happen on Friday it didn't and was supposed to then happen on the Monday and that didn't. I spoke to an advisor explaining my disappointment as I had put everything in place I thought in enough time to coincide with the end of my broadband contract and holiday was told my install wouldn't happen this week but someone would come and survey on Wednesday which he did and was reminded by the advisor that Gofibre had 4.8 stars on trust pilot so this wasn't normal. The survey happened which was fine the guy said the cable would through the side wall of my house as that was cheaper for them. After he left I but that is into my stairway which would have meant lots of internal cables which I do not want. Later that day someone called to arrange the groundwork which would be done on the Friday which was excellent and said to let the guys know that I wanted the cable round the front not the side and it would be ok. They came did the work or so I thought and left all good.
I then received an email asking me to arrange installation of my fibre I looked and found an am date that half suited and booked it. I called customer service to ask if I could have an early appointment as I had something else on that day or one on the Monday if there was anything. There was nothing earlier in the week she also informed me that I didn't have an appointment on the Wednesday. I replied I do I booked it earlier no she said you don't but I could help you book one later in the week. I excused myself from that conversation and lo and behold 10 minutes later I had an email confirming my Wednesday appointment??? I emailed customer service as I am beyond boiling at this stage to ask if I definitely did have a Wednesday appointment as I had been told otherwise. I was immediately offered an earlier appointment than the on that l had and I declined as I had seen the option when booking the original appointment but it was not convenient for me. I was then offered another couple of earlier days which weren't any use and had said if you get a cancellation for this date let me know. I was immediately offered an amazing appointment for that day which really annoyed me as the day before I was told that day was full....
Guy came to install and ended up being here all morning as it turned out that the connection at the time when tha groundworks were done.
Today I thought I'll check with my original provider whether or not gofibre have done the one click switch with them. No they haven't so I cancelled it today and luckily they wavered the 30 day notice fee that was really nice of them.
So why did I keep going with GoFibre I stay rural and I have a choice between them and BT for fibre and I will not give BT one penny more of my money after years of really poor service. My neighbour had a very similar experience with them 2 years ago and I had hoped they would have improved by now and as the salesman said to me more than once they have a 4.8 star review on Trustpilot I suspect that's people who stay in a more built up area than ours where it's easier to provide a service because all that's happened here is nice people and they are nice people on the phone or email fire fighting to keep the customers happy.
20 de agosto de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi M T,
I’m really sorry to read about your experience. There have clearly been too many points throughout your journey where we haven’t done what we said we would.
You shouldn’t have had to repeatedly chase us for updates, and while I’m pleased our team have been friendly and helpful when you’ve spoken to them, they shouldn’t have needed to continually firefight problems along the way.
I’m also concerned to hear your switch from your previous provider hadn’t been processed as expected, and I’d like us to look into that alongside the rest of your experience.
I’ve requested your details through Trustpilot so we can review exactly what’s happened. I really want us to understand where we’ve gone wrong here and turn this around for you.
Thanks,
Gregor
Customer Service and service
10 de setembro de 2026
Resposta da GoFibre Broadband
Hey Liz,
Great to hear you’re happy with both the service and our Customer Service team - thanks for the five stars!
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hey Mrs Wilson
Great to hear! Keeping things clear, helpful and easy is what we’re all about. Thanks for taking the time to leave us a review.
Thanks so much for choosing us,
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Contracted Rhys after missing him a few…
Contacted Rhys after missing him a few times at my door within 2 minutes he called me back at the weekend!
He was so professional, friendly and talked me through ever step efficiently..very impressed by his workmanship and signed up there and then.. since then I have have been updated with Go Fibre since day one. Great service
30 de agosto de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hey Debbie,
What a brilliant review! Sounds like Rhys made a fantastic first impression - calling you back within two minutes at the weekend is some commitment! I’ll make sure he sees your feedback - he’ll be delighted.
It’s great to hear that same level of service has continued since you signed up, with the team keeping you updated every step of the way.
Thanks so much for choosing your local provider,
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Quickly installed
Quickly installed, technical checked wifi availability. Smooth transition from sky.thanks
3 de setembro de 2026
Resposta da GoFibre Broadband
Hey Keith,
Brilliant to hear everything went smoothly! Great that the team made sure your Wi-Fi was performing as it should too - sounds like a nice and easy switch from Sky.
Delighted to have you onboard!
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Had a problem with my account my mum…
Had a problem with my account my mum got in touch to sort it and a lovely chloe did amazingly so thank you.
3 de setembro de 2026
Resposta da GoFibre Broadband
Hey Shirley,
Brilliant to hear Chloe was able to get everything sorted for you! We’ll make sure she sees your lovely feedback - she’ll be chuffed.
Thanks so much for choosing us,
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The lady was just so friendly
The lady was just so friendly, helpful and explained everything so clearly about the up grade.
Many Thanks
2 de setembro de 2026
Resposta da GoFibre Broadband
Hey Gavin,
Lovely to hear! It sounds like our team did a brilliant job of making your upgrade nice and straightforward, while making sure everything was explained clearly along the way.
Thanks so much for choosing your local provider,
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Made switching easy and straight…
Made switching easy and straight forward they took care of everything and kept me up to date with every step of the insulation can’t fault them so far would definitely recommend.
2 de setembro de 2026
Resposta da GoFibre Broadband
Hey Ryab
Brilliant to hear! Switching broadband should be simple, so it’s great to know we took care of everything and kept you updated throughout the installation.
Thanks for the recommendation and delighted to have you onboard!
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hey Phurba,
Love to hear it - short, sweet and five stars! Thanks for taking the time to leave us a review.
Thanks for choosing Scotland's fastest growing broadband provider.
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hey Yvonne,
That’s great to hear - friendly, efficient and helpful is a pretty good trio!
Thanks for taking the time to leave us a review. and thanks so much for choosing us,
Gregor
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Paul was a gentleman to deal with great…
Paul was a gentleman to deal with great communication.
3 de setembro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi Christopher,
Thank you for the kind words! Really pleased Paul was a pleasure to deal with and communicated so well throughout. We'll be sure to pass this on to him, it'll mean a lot. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
No Hassle Connection
Arrived on time, connected with no hassles, all equipment connected and the engineer made sure all the equipment operated correctly and made sure our Internet devices connected. First class as far as I am concerned.
2 de setembro de 2026
Resposta da GoFibre Broadband
Hi Gordon,
Thank you for the great feedback! Really pleased the engineer arrived on time and got everything connected without any hassle, and that he made sure all your equipment was working properly and your devices were connected before he left. First class is exactly what we're aiming for. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great service from selling stage to…
Great service from selling stage to installation to set up. Super happy. Highly recommend.
Thanks
28 de agosto de 2026
Resposta da GoFibre Broadband
Hi Kirsty,
Thank you for the great feedback! Really pleased the service was strong from the initial sales stage right through to installation and set up. Delighted you're super happy and would highly recommend us, that means a lot. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi John,
Thank you for the feedback! Really glad it's good, quick service every time, that consistency means a lot to us. Thanks for taking the time to share, and thanks for choosing your local provider!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great customer service
Great customer service. From first enquiry to install. Kept informed through the who process. Now installed and could not be happier.
2 de setembro de 2026
Resposta da GoFibre Broadband
Hi Robert,
Thank you for the great feedback! Really pleased the customer service stood out from your first enquiry right through to installation, and that you were kept informed the whole way through. Delighted you're happy now everything's up and running. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I had a query about my bill
I had a query about my bill. I received a prompt reply. Customer service Assistant Chloe answered my comment clearly. I am pleased with my experience.
2 de setembro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi Beth,
Thanks so much for this feedback! Chloe is no stranger to positive comments on TP so thanks for adding to them and I'm so glad you got a clear answer to your query. Will be sure to pass on your kind words.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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