Installation was delayed the day before it went live initially. Then 2 weeks later the internet was installed. It worked fantastic. The speed was incredible. Then 4 days later it went down at 10am a... Ver mais
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Leia as opiniões dos outros
Fantastic experience changing from Sky, so simple, installation was quick and trouble free, now getting faster, trouble free downloads at a cheaper price than sky . Customer service centre has pro... Ver mais
Abraham was brilliant. Friendly, professional and clearly knew what he was doing. He explained everything as he went, and did everything he could to help, going well beyond what I'd expect from an eng... Ver mais
A empresa respondeu
Didn't wait long for instalation, much lower cost than our broadband we had, customer service really helpful,we are on the cheapest package which is very good for my wife and myself, would recommend... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We're a Scottish, local, independent broadband provider focused on delivering amazing broadband connections to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 135,000 homes and businesses in more than 80 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our broadband is designed for gaming, homeworking, TV-watching and keeping the household from complaining about glitchy broken connections. We've got an ultra-helpful local customer service team based in Edinburgh and Berwick-upon-Tweed who are on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable world of GoFibre broadband -now with five stars on Trustpilot!
Informações de contacto
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Reino Unido
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,7
Excelente
2 mil opiniões
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Exactly as I wanted it.
Good info before installation.
Arrived on time.
Up and running as scheduled.
Great.
20 de outubro de 2026
Fantastic experience changing from Sky
Fantastic experience changing from Sky, so simple,
installation was quick and trouble free, now getting faster, trouble free downloads at a cheaper price than sky . Customer service centre has prompt response, the call waiting music is a delight! Special shout out to Allan in Technical for resolving issue with app.
Would highly recommend.
5 de outubro de 2026
Go fibre
Go fibre, decided to access a bt pole and pit, digging a huge hole in my garden without permission from bt or requesting/ letting me know they needed to do this. The engineers digging were very polite and apologetic having been sent there by a project manager and assuming all the right permits were in place. When I called I finally made it through to the project manged who was rude and dismissive and basically said well they’ve started now- appear unphased by his own corner cutting. This was about a year ago, then then dig up the street, very small country village, where they have no warning and multiple people could not get there cars out. Last month they then had people cold calling, we live in a private road. Yesterday I return home to find a cable has been run directly in front of my bedroom window. Never use this company- corner cutting and so rude from start to finish (though the engineers were polite and apologetic).
21 de outubro de 2026
Opinião espontânea
Friendly and professional approach from GoFibre
After initial conversation with Edgel in sales I felt comfortable with the GoFibre ethos and that I would; at long last get a quality internet connection at a fair price with a degree of customer care not normally associated with other providers. Very happy with all aspects of installation - as they say; 'cooking on gas'!!
Thanks to all involved.
20 de outubro de 2026
Resposta da GoFibre Broadband
Hi Nick,
Thanks so much for the fantastic feedback. It’s great to hear Edgel made such a positive first impression and gave you confidence in choosing GoFibre.
I’m also glad everything went smoothly with the installation and you’re now enjoying your new connection. “Cooking on gas” sounds like a good result to us! 😊 Thanks again for choosing GoFibre.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Thanks was very pleased with broadband…
Thanks was very pleased with broadband and the men that fixed it up
20 de outubro de 2026
Resposta da GoFibre Broadband
Hi,
Thanks so much for the lovely review.
I’m glad you’re pleased with your broadband and that the team did a great job getting everything set up for you.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
They engineer was friendly and…
They engineer was friendly and explained things well I would Devo recommend go fibre to people
20 de outubro de 2026
Resposta da GoFibre Broadband
Hi Mike,
Thanks for the great feedback! It’s lovely to hear our engineer was friendly, took the time to explain everything clearly, and left such a good impression.
We really appreciate the recommendation.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I should have expected it
Installation was delayed the day before it went live initially. Then 2 weeks later the internet was installed. It worked fantastic. The speed was incredible. Then 4 days later it went down at 10am and the next update is 5pm. Utterly disappointed
Update: the internet was on within an hour. I also received an email saying there was an issue but received it when the internet went back on. I am recanting my 2 stars because the service has been impeccable otherwise
15 de outubro de 2026
Resposta da GoFibre Broadband
Hi,
I'm sorry to hear this. I appreciate why you'd be disappointed, especially after experiencing a delayed installation and then losing service only a few days after getting connected.
We're aware of the issue affecting your area and our teams are working to restore service as quickly as possible. We understand how frustrating it is to be without a connection, particularly when things had been working so well.
If you'd like to discuss your individual circumstances or have any questions about the outage, please contact our Customer Service team on 0800 059 0980 and we'll be happy to help.
Thank you for your patience while we work to get things resolved.
Gareth
Very helpful installation.
19 de outubro de 2026
Resposta da GoFibre Broadband
Hi James,
Thanks for taking the time to leave us a review.
I’m really pleased to hear the installation went well and you found the team helpful. I hope you enjoy your GoFibre service
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Overcharged by £336pa
Been with GoFibre for 3 years after my 2 year contract on their 500mb plan expired and I remained as a customer as I rated them and had very little issues. However, got ‘the’ email that due to ‘operating costs’ the price was going up to £57.50pm when as a new customer, the same package was available on their website at £29.50. I honestly just find this abhorrent with people struggling with bills/cost of living and having to pay £336 more a month than a new customer. I get that you have a competitive price structure to attract new customers and I don’t expect the price to be the same but nearly double the price is ridiculous.
Thankfully went to USWITCH and got a better deal for 900mb for £26.99pm with another provider and no installation fees saving me £366 a year. Once I switched I got the usual email from GoFibre saying ‘don’t go and give us a ring and we’ll get you a better deal’ rubbish but this would now be a hindrance and this is where this company and industry should do better and look after customer retention as a core value instead of over inflated prices when times are hard. Greedy and very disappointing.
20 de outubro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi Steven,
I'm really sorry to read this, particularly as you've been with us for three years and have otherwise had a pretty good experience. We'd genuinely hate to lose you!
I completely understand your frustration at seeing a lower price advertised to new customers, but I do want to provide a little context.
Your contract ended in January this year, and we reached out twice to let you know and encourage you to have a chat with our dedicated Loyalty team about the best deals available for you. We'd have loved the opportunity to get you onto a great-value package rather than see you paying our out-of-contract rates.
Price increases are never welcome, particularly with the cost of living pressures everyone is facing. We've worked really hard to keep ours as low as possible, and our upcoming increase is actually lower than the one announced by your new provider for March.
Looking after our existing customers is incredibly important to us, and we certainly don't want anyone feeling that loyalty isn't rewarded.
We'd genuinely love to keep you with us, so if you're open to having a chat, I'd really welcome the opportunity to see what we can do.
Thanks for your support over the last three years, and I hope we can convince you to stay for a couple more!
Gregor
Reliable team
The technician who carried out my installation was very professional and friendly and answered any questions I had. He arrived at the arranged time with a confirmation text when he was rn route. The customer service team whom I had to call for a minor issue was very courteous and resolved my issue quickly
15 de outubro de 2026
Resposta da GoFibre Broadband
Hi Dave,
Thanks so much for the lovely feedback. It’s great to hear your technician kept you updated, arrived as arranged and made sure any questions you had were answered.
I’m also pleased our Customer Service team got the minor issue sorted quickly for you.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Didn't wait long for instalation
Didn't wait long for instalation, much lower cost than our broadband we had, customer service really helpful,we are on the cheapest package which is very good for my wife and myself, would recommend
Russell Coutts
19 de outubro de 2026
Resposta da GoFibre Broadband
Hi Russell,
Thanks for the brilliant feedback. I’m glad we got you installed quickly and you’ve found a package that works well for you and your wife at a better price than your previous broadband.
It’s also great to hear our Customer Service team has been helpful. We really appreciate the recommendation
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
From speaking to one of you advisors…
From speaking to one of you advisors who was really knowledgeable and helpful to you installer fitting the cable and equipment was brilliant. I have no negative feedback on my experience with your company so please keep up the excellent service
15 de outubro de 2026
Resposta da GoFibre Broadband
Hi Willie,
Thanks for such kind feedback! It’s great to hear the whole journey, from the first conversation through to the install, left such a good impression. We’ll do our best to keep it up. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Murray,
Thanks for the feedback! Glad it’s all running well. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Outstanding service from Abraham
Abraham was brilliant. Friendly, professional and clearly knew what he was doing. He explained everything as he went, and did everything he could to help, going well beyond what I'd expect from an engineer visit. He gave genuinely good customer service, not just going through the motions. Everything was tidy and ensured everything was working perfectly before he left. Highly recommend.
15 de outubro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi Claire,
Thanks so much for such a glowing review! We’ll make sure Abraham hears this, it’s lovely to know he came across as genuinely helpful rather than just ticking boxes. Thanks for the recommendation, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
good but some grumbles
I was really excited to find a local internet provider and didnt think twice about signing up. The prices and service is good, but things arent always made fully clear. Eg there is a rewards scheme where if you refer a friend and they sign up you get a "£75 reward!" I assumed it would be account credit but it wasnt until the very last step of a bit of a unclear process that ends with the invitation to "choose a voucher" that you find out the ONLY option is an amazon voucher. It just seemed 1, odd to make it seem like a cash or credit reward, the reward is an amazon vouvher so why not put "£75 amazon voucher" on the promo so ppl know what theyre getting - the misleading way something so mundane as a rewards scheme is presented, especially in this current economic climate, means I just cant help being immediately suspicious about what else they might be misrepresenting, there seems to be no logical or fiscal reason not to be upfront, and 2, a bit of a missed opportunity to keep the local investment going and give options for vouchers for berwick businesses. The local element is a major selling point for GF and it just seems like it would have been the perfect look for them to support other local endeavours.
15 de outubro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi,
Thank you for taking the time to leave such detailed feedback. It's great to hear you're happy with the service and value we're providing, but I appreciate your comments around our referral reward scheme.
I understand why you expected the £75 referral reward to be account credit, and I can see how discovering it was an Amazon voucher later in the process may have been frustrating. Your feedback around making this clearer from the outset is fair, and I've shared those comments with the relevant team for review.
I also appreciate your thoughts on supporting local businesses through the scheme. Supporting the communities we serve is important to us, and we regularly work with local organisations, businesses, charities and community groups across our network areas. Feedback like yours helps us understand how customers would like to see that reflected in different parts of their experience with us.
I'd welcome the opportunity to discuss your feedback directly and better understand your experience. We've requested your contact details through Trustpilot, but you're also welcome to contact our Customer Service team on 08000 590 980
While I appreciate account credit would have been your preference, the £75 Amazon voucher remains a valuable reward that many customers enjoy. That said, feedback like yours helps us understand where expectations and communication could be improved.
Thank you again for taking the time to share your thoughts.
Gareth
Great customer service
14 de outubro de 2026
Resposta da GoFibre Broadband
Thanks for the kind words! Really glad our customer service made a good impression. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Easy to deal with very helpfull.
13 de outubro de 2026
Resposta da GoFibre Broadband
Thanks for the kind words! Great to hear we were easy to deal with. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great set up explained the fitting…
Great set up explained the fitting overall great
13 de outubro de 2026
Resposta da GoFibre Broadband
Thanks for the great feedback! Glad the set up went well and the engineer took the time to explain things along the way. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I had a fantastic experience from start…
I had a fantastic experience from start to finish. The staff and engineers were all amazing. GoFibre were very prompt with installation. I feel extremely happy with my overall experience. I have recommended them to my sister and my best friend.
13 de outubro de 2026
Resposta da GoFibre Broadband
Hi Megan,
Thanks so much for such a lovely review! Really glad the whole experience felt amazing from start to finish, and a big thank you for spreading the word to your sister and best friend. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great service & knowledge from Sundus…
Great service & knowledge from Sundus from customer loyalty expert
Keep up the great work credit to the company.
12 de outubro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi,
Thanks so much for the fantastic review! We're delighted to hear Sundus provided such great service and support.
We'll make sure your kind words are passed on to her, I'm sure she'll be pleased to hear she's been described as a credit to the company.
Gareth
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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