Installation was delayed the day before it went live initially. Then 2 weeks later the internet was installed. It worked fantastic. The speed was incredible. Then 4 days later it went down at 10am a... Ver mais
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Leia as opiniões dos outros
Fantastic experience changing from Sky, so simple, installation was quick and trouble free, now getting faster, trouble free downloads at a cheaper price than sky . Customer service centre has pro... Ver mais
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Operatives appeared when scheduled. The work was done quickly and efficiently. Mark disappeared when he had tidied up, and left Stewart to await the connection and explain how it all worked. A day lat... Ver mais
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Abraham was brilliant. Friendly, professional and clearly knew what he was doing. He explained everything as he went, and did everything he could to help, going well beyond what I'd expect from an eng... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We're a Scottish, local, independent broadband provider focused on delivering amazing broadband connections to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 135,000 homes and businesses in more than 80 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our broadband is designed for gaming, homeworking, TV-watching and keeping the household from complaining about glitchy broken connections. We've got an ultra-helpful local customer service team based in Edinburgh and Berwick-upon-Tweed who are on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable world of GoFibre broadband -now with five stars on Trustpilot!
Informações de contacto
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Reino Unido
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,7
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Resposta da GoFibre Broadband
Thanks for the kind words! Glad the team came across as friendly and helpful. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I'm disappoint in the seed it is slower…
I'm disappoint in the seed it is slower than my BT.
15 de setembro de 2026
Resposta da GoFibre Broadband
Hi Barry,
First of all, thanks for joining us!
I’m really sorry to hear you’re disappointed with the speed of your new connection. If you’re finding it slower than the service you had with BT, something's definitely not working right and we absolutely can get that sorted for you.
I’ve asked our technical team to take a look at your connection and we’ll be in touch to run through some checks with you. Hopefully we can quickly get to the bottom of what’s happening and turn your experience around.
Thanks for letting us know and giving us the opportunity to put this right.
Gregor
Hassle free installation
Hassle free installation, managed to use an existing entry point into property reducing setup time. Finish on the external wall neat and tidy.
Great service, great installation staff and great connectivity speeds.
16 de setembro de 2026
Resposta da GoFibre Broadband
Hi Paul,
Thank you for such a positive review! Great to hear the team found a smart way to save time on the setup, and that they left everything looking sharp on the outside too. Sounds like a smooth job from start to finish, welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Good fast and professional installation
Good fast and professional installation
15 de setembro de 2026
Resposta da GoFibre Broadband
Hi John,
Thank you for the great feedback! Really pleased the installation was good, fast and professional throughout. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The installation was very professional
The installation was very professional. I have now gone from 20mb to 1gb. Wonderful!!
16 de setembro de 2026
Resposta da GoFibre Broadband
Hi Rodney,
I've run the numbers and that's a 4900% increase in your speed! Thank you for the great feedback and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The whole process from start to finish…
The whole process from start to finish was well communicated, speedily carried out and the connection was carried neatly and tidily. All the personnel I encountered were polite, tidy and informative. I would totally recommend GoFibre to anyone.
15 de setembro de 2026
Resposta da GoFibre Broadband
Hi Alex,
Thank you for the great feedback! Really pleased the whole process was well communicated and carried out speedily, with the connection done neatly and tidily throughout. Great to hear everyone you dealt with was polite, tidy and informative too. Thanks so much for the recommendation, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
A delayed good install after a false…
A delayed good install after a false start, my high level installation done very quickly with the cables clipped on my preferred route.
15 de setembro de 2026
Resposta da GoFibre Broadband
Hi Ray,
Thank you for the honest feedback! Sorry to hear there was a false start along the way, but glad the high level installation itself was done quickly once underway, with the cables clipped along your preferred route. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Our transfer to Go Fibre has been seamless!
Our transfer to Go Fibre has been exceptionally smooth and efficient. From the initial survey, the laying of the external cable to the internal instal and set up. The whole process has been excellent. The customer service was excellent in answering any questions we had.
The go fibre engineers were very helpful, they explained what they would do and assured us that we would not know they had been there. They were spot on. Fibre cable laid with no issues and everything was left immaculate. Mike, who came to connect us to go fibre was polite, very knowledgeable and very efficient. He explained what would be our best option in our house and what he would need to do and cracked on with the job. Mike also explained to us oldies how it all worked and helped us to connect our mobile phones and tv. A godsend!
Overall we are very happy with the service we received from GoFibre especially thankful to Mike today for his knowledge and help.
17 de setembro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi Brian,
Thank you so much for such a detailed and lovely review! Really pleased the whole transfer, from the initial survey through to the external cable laying and internal install, felt smooth and efficient throughout, with excellent customer service answering your questions along the way. Great to hear the engineers explained everything up front and left things immaculate, exactly as promised. We'll be sure to pass on your thanks to Mike, it sounds like he went out of his way to explain how everything worked and get your phones and TV connected too. Thanks again for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Alan,
Thank you for the kind words! Really pleased you had very good service throughout. Thanks for taking the time to share, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Seon,
Thank you for the kind words! Really pleased the engineer did an excellent job for you. Thanks for taking the time to share, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Between The Fibre Optic Cable Being…
Between The Fibre Optic Cable Being Laid And The Instalation Of The Router And Box And The Cable Being Routed Into My House Was A Very Smooth Operation Professionaly Done And No Hickups Worked As Soon As It Was Connected And I Had No Complaints About The Whole Process A Job Well Done.
16 de setembro de 2026
Resposta da GoFibre Broadband
Hi Joseph,
Thank you for the great feedback! Really pleased the whole process, from the fibre cable being laid through to the router install and cable routing into your house, went so smoothly and professionally with no hiccups along the way. Great to hear everything worked as soon as it was connected too. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
It’s easy to GO with Go Fibre…
The communications from initial contact upto the day of installing has been very effective. The ease of switching too was made simple by the salesperson. The actual installer was superb. Very professional, knowledgeable and polite. Great guy….
16 de setembro de 2026
Resposta da GoFibre Broadband
Hi Steve,
Thank you for the great feedback! Really pleased the communication was effective from that very first contact right through to installation day, and that the salesperson made switching so simple. Great to hear the installer was professional, knowledgeable and polite too, sounds like he made a real impression. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Arrived on time
Arrived on time. Very helpful. Helped me to get my furniture back in place
16 de setembro de 2026
Resposta da GoFibre Broadband
Hi Irene,
Thank you for the great feedback! Really pleased the engineer arrived on time and was so helpful, even lending a hand to get your furniture back in place afterwards. That kind of thoughtfulness makes a real difference. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
GoFibre Max Broadband Installation.…
To begin with the GoFibre engineer arrived early which was a hit so I could make more use of the rest of my day. The whole installation process went smoothly less than an hour and a half duration. He was was very methodical in checking the download & upload speeds in various parts of the house. After switch-on the speeds were achieved relatively quickly, I was very impressed by the whole process, the work was very professionally carried out and I was glad I opted for GoFibre.
15 de setembro de 2026
Resposta da GoFibre Broadband
Thank you for such a detailed and positive review! Great to hear the engineer arrived early, giving you more of your day back, and that the whole installation was done smoothly in under an hour and a half. It's really good to know he was methodical in checking download and upload speeds around the house, and that everything was up and running quickly after switch-on. Delighted the whole process felt professional and that you're glad you chose GoFibre. So are we! Thanks for sharing!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Set up from start to finish all went…
Set up from start to finish all went well
15 de setembro de 2026
Resposta da GoFibre Broadband
Hi Hazel,
Thank you for the feedback! Really glad everything went well from start to finish with the set up. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Engineer was very professional was very…
Engineer was very professional was very neat in his working and took away empty boxes etc.
15 de setembro de 2026
Resposta da GoFibre Broadband
Hi Sandra,
Thank you for the great feedback! Really pleased the engineer was professional and neat in his work, and that he took away all the empty boxes and packaging afterwards, small touches like that really help. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great service!
15 de setembro de 2026
Resposta da GoFibre Broadband
Hi James,
Thank you for the great feedback! Really pleased the service was great from start to finish. Thanks for taking the time to share, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The technicians arrive on time and took…
The technicians arrive on time and took no time at all to start the installation. I thought that they were all very professional in their work. In no time at all my new system was up and running. Vert satisfied with the work carried out.
10 de setembro de 2026
Resposta da GoFibre Broadband
Thank you for the great feedback! Really pleased the technicians arrived on time and got straight into the installation with no delay. Great to hear they came across as very professional throughout, and that your new system was up and running in no time. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent information flow
Excellent information flow. Very efficient and timely installation from a very competent guy.
15 de setembro de 2026
Resposta da GoFibre Broadband
Hi James,
Thank you for the great feedback! Really pleased the information flow was excellent throughout, and that the installation was efficient, timely and handled by a competent engineer. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Although I .recieved poor service e…
Although I .recieved poor service e from the engineer Amber from the sales team has been fantastic. She has gone above and beyond to ensure I have Internet in every room and visited on a number of occasions to help
15 de setembro de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Thank you for the honest feedback! We're sorry to hear the engineer visit didn't go as it should have, that's not the standard we hold ourselves to and we'll take this on board. It's great to hear Amber from the sales team stepped in and made such a difference though, visiting on a number of occasions and working to get internet coverage sorted in every room for you. We'll be sure to pass on your thanks to her. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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