Installation was delayed the day before it went live initially. Then 2 weeks later the internet was installed. It worked fantastic. The speed was incredible. Then 4 days later it went down at 10am a... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Fantastic experience changing from Sky, so simple, installation was quick and trouble free, now getting faster, trouble free downloads at a cheaper price than sky . Customer service centre has pro... Ver mais
A empresa respondeu
Operatives appeared when scheduled. The work was done quickly and efficiently. Mark disappeared when he had tidied up, and left Stewart to await the connection and explain how it all worked. A day lat... Ver mais
A empresa respondeu
Abraham was brilliant. Friendly, professional and clearly knew what he was doing. He explained everything as he went, and did everything he could to help, going well beyond what I'd expect from an eng... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We're a Scottish, local, independent broadband provider focused on delivering amazing broadband connections to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 135,000 homes and businesses in more than 80 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our broadband is designed for gaming, homeworking, TV-watching and keeping the household from complaining about glitchy broken connections. We've got an ultra-helpful local customer service team based in Edinburgh and Berwick-upon-Tweed who are on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable world of GoFibre broadband -now with five stars on Trustpilot!
Informações de contacto
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Reino Unido
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,7
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Exceptional Broadband and Great Customer Service
Been a GoFibre customer for over two years now and probably the best thing about it is that I haven't ever had to think about them. The broadband connection has been flawless and consistently fast.
The only time I have had to speak to customer service is when they contacted me to let me know my two year contract was almost up. They were very friendly and proffessional, and unlike some companies who reward new customers at the expense of existing ones, I was offered a great value contract to stay as a loyal customer.
Overall very happy with both the product and the service.
20 de agosto de 2026
Resposta da GoFibre Broadband
Hi Wayne,
Thank you for such a fantastic review, and for two years with us! You're absolutely right that the best broadband is the kind you never have to think about, so it's brilliant to hear the connection has been flawless and consistently fast throughout. We're really glad the team was friendly and professional when it came to renewing your contract too, and that we could offer you a good deal as a loyal customer, that's exactly how it should be. Thanks so much for sticking with us and for taking the time to share this!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Issues Resolved, Excellent Service
Having had a poor engineer’s visit and complained about it to Go Fibre they then sent the engineer supervisor Richard who was excellent and gave outstanding service through easy and clear communication.
Polite, courteous and understanding of our issues raised he fixed the problems within 20 minutes.
We would also like to thank Sarah who took our distressed call and handled it with grace and empathy.
The day before Richard’s planned visit, we received a call from the manager who again was courteous and polite.
Thank you Go Fibre for resolving our issue and making our life so much easier under difficult circumstances.
F&I
21 de agosto de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi Fiona,
Thank you so much for taking the time to share this. We're really sorry the initial engineer visit didn't meet the standard you should expect, but we're glad to hear the follow up made all the difference. We'll be sure to pass on your thanks to Richard, it's brilliant to hear he resolved everything within 20 minutes with such clear and courteous communication. Sarah will also be delighted to know her care and empathy on that call meant so much to you, and we're glad the manager's follow up the day before Richard's visit gave you extra reassurance. Thank you for giving us the chance to put things right, and for such a thoughtful review.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
GoFibre..very professional👌
The guys were professional and respected my property. I appreciated the engineer connecting my devices to the new WiFi network. They took no time at all, a very quick service.
20 de agosto de 2026
Resposta da GoFibre Broadband
Hi Gillian,
Thank you for the great feedback! We're really pleased to hear the team was professional and respectful of your property throughout. It's great that our engineer took the time to get your devices connected to the new WiFi network too, small touches like that make a big difference. Glad it was all done quickly and smoothly for you. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Thank you for the kind words! We're really glad the customer service stood out for you, that's exactly what we aim for. Thanks for taking the time to leave us a review!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
all good so far
19 de agosto de 2026
Resposta da GoFibre Broadband
Hi Freya,
Thanks for the feedback! Glad to hear everything's going well so far. If there's ever anything you need, we're here to help. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Painless and faultless installation
On Time, quick, clean and plenty of hints and tips. The installer was great and talked us through everything that was done.
Painless and faultless installation could not ask for more.
20 de agosto de 2026
Resposta da GoFibre Broadband
Hi David,
Thank you for such a great review! We're delighted the installation was painless and faultless from start to finish. It's brilliant to hear our installer was on time, quick, and left everything clean, and that he took the time to talk you through it all along with some handy hints and tips. That's exactly the experience we want every customer to have. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The customer service was very good
20 de agosto de 2026
Resposta da GoFibre Broadband
Hi Carole,
Thank you so much for your feedback! It's great to hear the customer service stood out for you, that's something we take real pride in. We appreciate you taking the time to share your experience!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very Good Staff. Smooth Installation
Everyone at Go Fibre was incredibly helpful, and keen to be sure that all aspects of the installation went perfectly. Very happy with Go Fibre’s service to date.
17 de agosto de 2026
Resposta da GoFibre Broadband
Hi John,
Thank you so much for this feedback! It's wonderful to hear that everyone you dealt with was helpful and made sure every aspect of the installation went smoothly. Being thorough and getting the details right is something we really care about, so it's great to know it came through. Delighted you're happy with the service so far, welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Though I waited quite a few weeks after…
Though I waited quite a few weeks after first putting in an order,when they did come they were very efficient, clean and tidy and did very well especially having to drill through a 2 foot stone wall. They also tuned in all my appliances for me.
20 de agosto de 2026
Resposta da GoFibre Broadband
Hi John,
Thank you for the honest feedback! We're sorry the wait between placing your order and installation ran longer than expected, and we appreciate your patience with that. It's great to hear that once the engineers arrived, they were efficient, clean and tidy, especially given the challenge of drilling through a 2 foot stone wall. Lovely to hear they also took the time to get all your appliances connected before leaving. Thanks for sharing this, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very friendly call handler,explained…
Very friendly call handler,explained everything exceptionally well,was very happy with the service I received,would recommend go fibre to my friends and family
20 de agosto de 2026
Resposta da GoFibre Broadband
Hi Paul,
Thank you for such lovely feedback! We're really pleased our call handler was friendly and took the time to explain everything clearly, that kind of care makes such a difference to the overall experience. Delighted you're happy with the service and would recommend us to friends and family, that means a great deal to us. Thanks for taking the time to share this!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Duncan,
Thank you so much! We're delighted to hear you had a fantastic experience with us. It means a lot to get feedback like this, and we're glad we could deliver the service you deserved. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
professionalism at its best
communication was excellent, installation engineers were efficient and tidy.
17 de agosto de 2026
Resposta da GoFibre Broadband
Hi Elizabeth,
Thank you for the kind words! We're really glad the communication throughout kept you in the loop, and that our installation engineers were efficient and left everything tidy behind them. Professionalism from start to finish is exactly what we aim for, so it's great to hear we delivered on that. Thanks for taking the time to share your experience!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Kathleen,
Thanks so much for the great feedback! It's brilliant to hear the whole process felt quick and professional, that's always our goal, but it's fantastic when we can back it up in practice too. From the initial booking through to the engineer visit, we want every step to be straightforward and hassle-free for our customers. Really appreciate you taking the time to leave a review, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Paul and his colleague were friendly
Paul and his colleague were friendly, pleasant and informative. They helped us through the process making it easier.18
18 de agosto de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi Sandra,
Thank you for the lovely feedback! We'll be sure to pass this on to Paul and his colleague — it's great to hear they were friendly and informative and made the whole process easier for you. That's exactly the experience we want every customer to have. Thanks for taking the time to share this!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great services and staff.
Just wanted to leave some feedback after switching to GoFibre on Monday.
I’ve been with BT since 2009, so changing provider was a bit of a big decision, but so far I honestly couldn’t be happier.
The engineer was a great guy — turned up right on time, installed the cable and equipment, and took the time to go through everything on the hub and make sure all my devices were connected properly. 👍
I’ve now had the internet running for the last 48 hours and it has been absolutely perfect. Fast, stable and no issues whatsoever.
It’s early days, but based on my experience so far, I can 100% recommend GoFibre. Great service, great engineer and great customer service from start to finish. 👌
Very happy I made the switch! 🚀
17 de agosto de 2026
Opinião espontânea
Resposta da GoFibre Broadband
Hi Joe,
Wow, thank you for such a thoughtful review! Switching after 16 years with the same provider is a big step, so it means a lot that the experience has lived up to expectations. Really glad our engineer took the time to get everything set up properly and made sure all your devices were connected before he left — that attention to detail makes such a difference. Delighted the speed and stability have been spot on too. Welcome to GoFibre, and thanks for recommending us!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Arrived on time and was very efficient
12 de agosto de 2026
Resposta da GoFibre Broadband
Hi Ellen,
Thanks so much for the great feedback! We're really pleased our engineer arrived on time and got everything sorted efficiently for you. It's exactly the kind of experience we aim to deliver, so it's great to hear we hit the mark. Enjoy your new connection!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Good comms and service from start to…
Good comms and service from start to finish
17 de agosto de 2026
Resposta da GoFibre Broadband
Hi David,
It's lovely to hear that we got the basics right from beginning to end.
Good communication and reliable service are at the heart of what we aim to provide, so it's fantastic to know that was your experience throughout.
Thank you for taking the time to leave a review and for choosing GoFibre. We really appreciate your feedback and support!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Everything was well explained and…
Everything was well explained and completed on time as promised
17 de agosto de 2026
Resposta da GoFibre Broadband
Hi Alexander,
It's always reassuring to hear when we deliver exactly as promised. 😊
I'm delighted that everything was clearly explained throughout the process and completed on time. We know how important good communication is, so it's great to hear the team kept you informed every step of the way.
Thank you for taking the time to leave a review and for choosing GoFibre. We really appreciate your feedback!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Broadband quickly installed without any…
Broadband quickly installed without any problems. Polite, helpful engineer.
14 de agosto de 2026
Resposta da GoFibre Broadband
It's great to hear that everything went smoothly. 😊
I'm delighted that your broadband was installed quickly and without any issues, and that the engineer was polite and helpful throughout.
Thanks for taking the time to leave a review and for choosing GoFibre. We really appreciate your feedback!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent customer services throughout…
Excellent customer services throughout installation. Got us connected smoothly and even stayed to get the hub connected and ensure we could all get our devices online. The app is really user friendly and I’m delighted with the speed and value for money so far. Highly recommend
12 de agosto de 2026
Resposta da GoFibre Broadband
Hi Kellie,
I'm particularly pleased to hear that the team took the time to get everything connected properly and stayed to make sure your devices were up and running before leaving. Those extra touches can make all the difference when getting settled into a new service.
It's also great to know you're enjoying both the app and the speeds, and that you're seeing good value for money too.
Thank you for taking the time to leave such a positive review and for your recommendation. We're delighted to have you on board and hope you continue to enjoy your GoFibre service!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.