Govelo Opiniões 

64
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

The graphics are great, customer service is pretty good, and the kit is comfy. BUT, 70 miles on one set of bibs and they are already wearing through. I can normally get about 1000 miles out of other b... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Did take a while for the order to arrive and couldn’t track it with details I’d been sent however when I enquired about it via email, Aaron was prompt and helpful in his reply including giving me full... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

It took a long time to deliver. The long-sleeved Jersey was tight, despite me following the size guidelines. I was expecting a bigger, thicker top, like my existing one. When I tried to provide feedba... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It’s here it’s wrapped and waiting to see his smile Christmas morning! Thanks to Govelo and Aaron I misjudged the size sent an email all resolved with no fuss so much so Aaron you’re welcome in... Ver mais

Informações sobre a empresa

  1. Loja de roupa desportiva
  2. Loja de acessórios para bicicletas
  3. Loja de equipamentos e roupas para actividades ao ar livre
  4. Ciclismo de estrada
  5. Loja de roupas desportivas

Escrito pela empresa

GoVelo is a Small Business based in UK and in the U.S. We sell high-quality Bicycle Clothing in different colours, designs and sizes. Our designers and cyclists collaborate to offer the best performance textile.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

64 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(64)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great cycling clothing company

Great cycling clothing company. Were quick to answer my queries regarding sizing and went the extra mile to sort out an issue with delivery after I made a typo when inputting my address. Highly recommended.

5 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

The sizes run smaller than I even expected, but once I figured out my right size, their products are great, these are my favorite cycling jerseys.

When I got the wrong size, the swap process was easy and after I received my new jerseys, I immediately ordered more.

Even with the sizing bump-in-the-road, this was a great experience

18 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

A wonderful company

A wonderful company! Had an issue with the delivery of the initial order but one word to Aaron and it was replaced! Service was friendly and prompt, and the kit was great quality! Highly recommended!

3 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Great customer service. I had a problem with my order. This was dealt with immediately, the service was fantastic. Good quality gear as well

27 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Very slow postage from China, poor customer service

Ordered a jersey from Govelo - very poor experience. Firstly there is no size guide on the site so I had to 'guess' my size. Being as the clothes are posted from China it took 5 weeks to arrive. It was the wrong size and customer services said another would be sent out from China. I didn't want to wait 5 weeks to try a different size so asked for a refund. They were not at all happy to give a refund but asked me to post it back to China at a cost of 16GBP. I didn't bother and will just take the hit.
Aaron seems to answer a lot of the queries internationally and has poor grammar: I'm guessing 'Aaron' is a name attached to whoever in China is replying to the emails that day.
Overall: poor customer service, very slow delivery and all the problems of dealing with buying from the other side of the planet. I wouldn't go anywhere near this company again.

23 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service and brilliant product

This is the first time I have ordered anything from Govelo and I have been so impressed by their customer service. I misjudged the size of the jerseys I needed but Aaron at Govelo responded to me the same day and it was all resolved without any problem at all. Great quality product too…. I’ll certainly be telling my friends! Many thanks Aaron

10 de janeiro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Great customer service

I ordered an item from the website which took longer than expected to arrive however swift customer service and a lovely product means I will order from this company again.

29 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Thanks Aaron and Govelo from New Zealand

It’s here it’s wrapped and waiting to see his smile Christmas morning!
Thanks to Govelo and Aaron
I misjudged the size sent an email all resolved with no fuss so much so Aaron you’re welcome in NZ anytime!
Even in this crazy pandemic world Govelo excelled with prompt service and I thoroughly enjoyed the personal contact. The story of Deans jersey is now entertaining my friends.
Kia Kaha!!!
Jill Summer
Christchurch
New Zealand

29 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service - had a hiccup with the order (my fault) which was really well handled.

29 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Great jersey and even better service

The product was great and the price very good. What was exceptional was the customer service. I ordered what I thought was the correct size, but it sat too large. This issue was responded to and dealt with very quickly, and beyond my expectation. You do not get that happening often these days.

7 de agosto de 2021
Opinião espontânea

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