GoVisa Opiniões 

Resposta da GoVisa

16/03/2025

Hello,

We're genuinely concerned by your feedback and find your comment quite unusual, as we have thoroughly reviewed our records and no order exists under the email s***********r@gmail.com. At Go Visa, we handle over 200 visa applications daily with a 99% success rate, and always aim to provide clear, timely communication.

Please verify that you've indeed used our service and not another provider. Our standard processing time for Indian visas is within 48 hours after receiving all necessary documents. Delays typically only occur if the applicant has not provided complete information.

If you genuinely have an issue or used a different email, please contact our support team immediately through our official channels at support@govisa.app so we can assist you promptly.

Resposta da GoVisa

16/03/2025

Hello,

Thank you for your feedback. We appreciate the opportunity to clarify this.

The difference in pricing between Go Visa and the official Indian e-Visa website is due to our comprehensive service, which includes expert assistance, meticulous verification of your documents, expedited processing, and 24/7 customer support. Our service ensures your visa application has a 99% success rate, compared to the significantly lower approval rates on other platforms.

We apologize if there was any confusion about our pricing structure. We always aim for complete transparency, and our customer support team is readily available to address any concerns promptly. We respond to all emails within 24 to 72 hours; it’s possible our reply may have landed in your spam or junk mail folder, as our records show that your email has already been addressed. If you still have questions or need further assistance, please reach out to us directly at support@govisa.app.

Thank you for choosing Go Visa!

Resposta da GoVisa

18/02/2025

Dear Antonio,

We are sorry to hear about your experience. However, after reviewing our records, we could not find any emails from you regarding your wife's visa. Additionally, we can confirm that the visa has been successfully processed and sent to the email address provided during the application process: a********o@m*************p.com.

Please check your inbox, including your spam/junk folder, as sometimes emails may be filtered. If you still have not received it, kindly reach out to us at support@govisa.app, and we will be happy to assist you immediately.

We strive to provide a smooth experience for all our customers and appreciate your patience.

Best regards,

Resposta da GoVisa

12/02/2025

Dear Customer,

According to our records, your visa was sent to the email m*******3@gmail.com. In fact, we have sent more than five confirmation emails, including the main document: your visa.

If you do not see these emails in your inbox, please check your spam or junk folder as they may have been redirected there. Should you still encounter issues, feel free to contact us directly so we can promptly resend the information.

We are committed to providing you with quality service and ensuring that you receive your visa without any inconvenience.

Best regards,
Customer Service Team

Resposta da GoVisa

3/02/2025

We are very sorry that your visa did not arrive on time and that you missed your flight. We understand how frustrating this situation can be. Please contact our support team, and we will process a refund for your visa fee.

It's important to note that while GoVisa does everything possible to streamline the process and ensure your application is properly handled, the final processing times are determined solely by the authorities issuing the visa. If you need any further assistance, please reach out to us, and we’ll be happy to help.