Grace Removals Group - Adelaide Opiniões 

99
•
TrustScore: 4.5 em 5

4,4

25 Hewittson Road, 5113 Edinburgh North, SA, AU

•

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Classificada 5 em 5 estrelas

For Interstate removal plus car transport reasonable quote. Packing crew were on time, worked steadily and efficiently. Friendly. Nothing too much trouble. Removalists also arrived on time. Again we... Ver mais

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Classificada 2 em 5 estrelas

Sales rep initially was very good, until there was a problem. Communication breakdown resulting in later than expected delivery. As a result I had to arrange extra days accomodation. Some things got p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Quick turnaround from them when we needed household goods shipped from Adelaide to Stavanger asap. Price was lower than what we expected and the service was impeccable. Goods well packaged and arrived... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Grace helped me moved international and within Adelaide as well (simultaneously). The best set of folks you can rely on to do this for you. A very talented and great subject matter experts. A big shou... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Empresa de mudanças
  2. também em
  3. Serviço de entregas
  4. Serviço de logística

Escrito pela empresa

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Informações de contacto

  • 25 Hewittson Road, 5113, Edinburgh North, SA, Austrália

  • 1300725991

4,4

Excelente

TrustScore: 4.5 em 5

99 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(99)

269 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Grace Removals has been helpful to help…

Grace Removals has been helpful to help me handle my case, even though I am overseas and not in Australia in person. They answered my queries carefully and in detail. The moving also performed smoothly. A great team!

4 de setembro de 2025
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Brenda,

Thank you for your kind words. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Excellent service

Excellent service. I was concerned at how some items were packed together, but I trusted that the packers were experienced. And sure enough, everything arrived in perfect condition, nothing broken, no hint of moisture or mould. Also I really enjoyed being able to track my goods across the oceans 😊

4 de setembro de 2025
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Alison,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Classificada 1 em 5 estrelas

Still waiting for customer service

Extremely disappointed with the customer service team. They promised to get back to me about MANY broken items after using their service. I emailed several times asking for an update, and 5 months later I'm still waiting...

16 de março de 2025
Opinião espontânea
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Bernard,

We’re sorry to hear your recent move didn’t go as planned. Our team would like to follow up. Could you please forward your preferred contact details and your reference number to customerservice@grace.com.au?

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Excellent communication

Great communication throughout the planning and execution stages of our move.

1 de agosto de 2025
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Melanie,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

I chose to have packing and removal…

I chose to have packing and removal with Grace and i am so glad I did. Communication was amazing, the service was friendly and made easy. I had someone come out a few weeks before to make an inventory and tell me about what to expect. The packing was done the day before and every single item, including furnishings were well packed and made ready for the removalists. The movers came the following day and safely moved everything over to the new house with minimum fuss. So appreciated it.

10 de julho de 2025
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Rachel,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Timely competitive quote provided after…

Timely competitive quote provided after onsite visit. On time arrival of removalists on day of moving. Efficient and effective loading and delivery.

9 de julho de 2025
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Paul and Kristen,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Classificada 1 em 5 estrelas

Would not recommend

Would not recommend, we used Grace to move our furniture from New Zealand to Australia. After promising 6-8 weeks then for our future to sit in Auckland unless we wanted to pay even more to have it shipped earlier, it took 4 months in the end. Poor communication throughout. They then lost a valuable item that was part of our table which I had to chase up over 3 weeks to get a response. Which then resulted in them finding a loop hole in the insurance we took out with grace for them not to cover it.
Won’t be using again when we move back nor will be recommending Grace to anyone.

6 de maio de 2025
Opinião espontânea
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Crispin,

We’re sorry to hear your recent move didn’t go as planned. Our team would like to follow up. Could you please forward your preferred contact details and reference number to customerservice@grace.com.au?

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Stress free interstate move!

Easy communication, friendly and efficient service, clear information on the process.
Questions were dealt with efficiently, and the entire process was as discussed, with zero changes, which was reassuring.

8 de abril de 2025
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Dee,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Personable and helpful

Personable and helpful. A few little hiccups in Adelaide with Tupperware but Wellington side fantastic. All done in pouring rain with great humour and willingness to go extra mile.

29 de março de 2025
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Christina,

Thank you for taking the time to review our service. We appreciate your feedback.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Perfect company

Perfect company from onsite quote to removing and unloading. Would use again if the need arises.

21 de março de 2025
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Brandon,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Grace Removals Great Removers

Grace Removals were professional even when I changed my mind on some items I wanted added/removed to the removal.
The removal guys in South Australia and New South Wales were professional and courteous.
I would definitely recommend.

12 de dezembro de 2024
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Joan,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

I was impressed with the organisation…

I was impressed with the organisation at short notice. The guys who came to move the stuff were friendly, helpful and got the job done with minimum fuss. They were careful when bringing the items into the new house and were simply very professional.
Certainly I would use Grace again if I ever decide to move again!!
I have used them in the past for overseas move and was very impressed then - which is why I contacted them again for a much smaller move

11 de janeiro de 2025
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Mari,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

My pickup from Hobart went well and the…

My pickup from Hobart went well and the delivery in SA went extremely well. Grace office both cities office staff are very organised & professional. The men at both ends were helpful and boxes & furniture were delivered well.

I’ve used Grace before & will highly recommend them to everyone.

Thankyou to all the Grace Team. LynnFrancis

29 de novembro de 2024
Opinião espontânea
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Lynn,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Classificada 4 em 5 estrelas

The Grace Crew including Admin and…

The Grace Crew including Admin and movers went above and beyond with organising a gun crew.
Great work guys really appreciate it!

6 de dezembro de 2024
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Leonard,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Classificada 4 em 5 estrelas

Good moving experience

The communication with us through out the move was excellent, all queries were answered promptly. Everything was well packed and all our property arrived undamaged.

29 de outubro de 2024
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Joan,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Classificada 1 em 5 estrelas

Will not be using them again unless I…

Will not be using them again unless I absolutely have to.

9 de outubro de 2024
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Hi Cindy,

Thank you for rating us. It seems that your recent move with Grace is below expectation. We take our customer service very seriously, so we’d like to apologize that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Smooth move

Very professional and responsive quote and engagement process. Good price. Removalists were friendly, careful and efficient. All up a smooth and worry free move.

3 de setembro de 2024
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Paul,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

I stick with Grace

This has been my 9th or 10 move with Grace over more than 30 years, including a Trans-Tasman return. There is a reason I stick with this company.

24 de julho de 2024
Opinião espontânea
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Tim,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

From the initial quote to the actual…

From the initial quote to the actual removal, Grace's communication was first class, rapid responses with accurate information. The actual removalists were courteous and efficient and provided flexibility when splitting our move between local storage and international removal. Overall, as painless as it could be

11 de julho de 2024
Opinião espontânea
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Valued Customer,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Excellent

Excellent! I totally recommend.

15 de julho de 2024
Opinião espontânea
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Sechu,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

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