Grace Removals Group - AdelaideOpiniões 

95
TrustScore: 4.5 em 5

4,3

25 Hewittson Road, 5113 Edinburgh North, SA, AU


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The Grace Removals group in Adelaide went above and beyond. Their quote was 15% cheaper, they were flexible and very prompt. I only had a small amount to move and after shopping around, I was thrilled... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From the very start Grace removers were fantastic. We need to move our mother with out her being present and then had the settlement moved a few days, these guys helped us out in our most stressful t... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Sales rep initially was very good, until there was a problem. Communication breakdown resulting in later than expected delivery. As a result I had to arrange extra days accomodation. Some things got p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

For Interstate removal plus car transport reasonable quote. Packing crew were on time, worked steadily and efficiently. Friendly. Nothing too much trouble. Removalists also arrived on time. Again we... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Empresa de mudanças
  2. Serviço de logística
  3. Serviço de entregas

Escrito pela empresa

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Informações de contacto

  • 25 Hewittson Road, 5113, Edinburgh North, SA, Austrália

  • 1300725991

4,3

Excelente

TrustScore: 4.5 em 5

95 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as opiniões

(95)

331 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Spend money on a cheaper removalist

My wife and I were extremely disappointed by the experience with Grace. Our advice is to choose a cheaper removalist because you are not paying for "more" with Grace. You are paying more for the same service.

We moved 5km down the road and were quoted hourly rates of $220/hour or a fixed rate of over $3000 which was meant to include assistance with packaging.
Rival companies offer $140/hour and hence we opted for the $3000 quote hoping that Grace would provide a "one stop service" as advertised on the website.
On the day of moving, the movers arrived and said that they were not instructed to pack any boxes. Although the quote did not specifically state "assistance with packing", using value for money and benchmark common sense, we assumed that greater than 100% above market rate meant either
(a) a better service
(b) assistance with packing

The movers explained things to us but they are contracted and don't have invested interest. We had a positive experience with Asian Tigers when moving overseas and this is why we opted for Grace (who is their partner).

We were left with incredible stress on the day of moving and had to pack the boxes at the last minute.

2 de dezembro de 2021
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Jeevinesh,

Thank you for getting in touch with us. We take our customer service very seriously so we’d like to apologise that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.


Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Impeccable service from the start

Impeccable service from the start, there level of experience shone through.
I received much more than I expected with the service provided that allowed me to have a stress free move.

I have recomended you to my family and friends and intend to use you the next time I move home.

28 de agosto de 2021
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Sheila,

Thank you for your kind words. We hope you’re enjoying and settling in to your new home.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Grace Bros

Grace Bros. actually took the time to send out an agent to confirm what had to be moved and the overall volume.
Other removalists want you to give them the details and give you a price.
The personal touch is what sold me.

25 de agosto de 2021
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Ron,

Thank you for your kind words. We hope you’re enjoying and settling in to your new home.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Excellent service at all points of the…

Excellent service at all points of the way from quote through pickup, storage and delivery. Highly recommend Grace.

12 de maio de 2021
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Bob & Mary,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Excellent service

Excellent service overall. The staff are very friendly and professional.

4 de maio de 2021
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Julia,

Thank you for your kind words. We hope you’re enjoying and settling in to your new home.

Kind regards,
Grace Customer Service

Classificada 4 em 5 estrelas

Great service 👍🏼

18 de abril de 2021
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Mayowa,

Thank you for your kind words. We hope you’re enjoying and settling into your new home.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

This is not our first move have tried…

This is not our first move have tried others but Grace is by far the best. Everything was clearly explained we and our belongings were treated with respect and care. The costs were clearly explained from the start.
Would definitely recommend to family and friends.

11 de abril de 2021
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Jennifer,

Thank you for using Grace. We’re glad you enjoyed your experience and wish you all the best in your new home.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Excellent Moving Experience

Grace were fantastic from start to finish. They made the entire process smooth and put us at ease. Very professional, high quality service. Highly recommend Grace.

4 de abril de 2021
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Jackie,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Classificada 4 em 5 estrelas

Impressed with Grace removals and…

Impressed with Grace removals and especially with the man who came to pack items.
Would move with them again.

13 de março de 2021
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Lorraine,

Thank you for using Grace. We’re glad you enjoyed your experience and wish you all the best in your new home.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Following an earlier review in which I…

Following an earlier review in which I raised an issue that occurred during delivery of home contents to their destination, I am pleased to say that Grace has covered the cost of damage to a tree on site. This was promptly facilitated by the Destination Service Coordinator in Melbourne. I can now say that I am totally satisfied with the service offered by Grace Removals and have no hesitation in recommending them, and will happily use their services again.

6 de janeiro de 2021
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Derek,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Professional job Adelaide to North…

Professional job Adelaide to North Queensland. The service was professional, quick and no issues either ends, Great job Grace!

8 de setembro de 2020
Opinião espontânea
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear David,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Classificada 5 em 5 estrelas

Moving with Grace

On this my sixth move with Grace I am once again very satisfied. The service from the beginning to the end is thoroughly professional but immensely friendly. The packing and moving teams are pleasant and engaging to deal with whilst maintaining a constant hard work ethic. Surely a testament to a well run organisation. We also love their expertly designed systems which make everyones lives easier. The world would be a better place if more companies were like this. They are perfectly named.

26 de agosto de 2020
Opinião espontânea
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Tim,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future. We wish you all the best in your new home.

Kind regards,
Grace Customer Service

Classificada 4 em 5 estrelas

-Adelaide to Canberra

Helpful staff, quote was good, efficient removalists thanks guys! Had an issue with insurance which was not resolved until post move but we were happy with attention to the complaint and the refund

24 de agosto de 2020
Opinião espontânea
logótipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Hi Liz,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we wish you all the best in your new home.

Kind regards,
Grace Customer Service

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