Grafterr Opiniões 219

Resposta da Grafterr

6/03/2024

We're delighted to hear that Randel provided you with exceptional support!

If you have any further questions or need assistance in the future, feel free to reach out. We're here to help!

Team Grafterr

Resposta da Grafterr

6/02/2024

We sincerely apologise for the distress and inconvenience you've experienced recently. We understand the critical nature of your situation and the impact it has on your business.

Please be assured that the additional security checks and requests for documentation by our compliance team are standard procedures, especially for high-value transactions like yours. These measures are in place to safeguard against fraudulent activities and to protect all our clients. We realise these checks may cause delays, but they are crucial for maintaining a secure transaction environment.

The request for VAT registration and other documents is part of our efforts to ensure the legitimacy of transactions, which is particularly important for accounts with higher transaction volumes.

We appreciate your patience and understanding as we work through these necessary steps. Our aim is to resolve this matter for you as swiftly as possible.

Kind regards,
Team Grafterr

Resposta da Grafterr

6/03/2024

I'm pleased to hear that Randel efficiently resolved your issue.

If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!

Team Grafterr

Resposta da Grafterr

6/03/2024

That's great to hear! I'm glad Francis was able to quickly resolve the issue for you.

If you have any further questions or concerns, feel free to reach out to us. We're here to help!

Team Grafterr

Resposta da Grafterr

Actualizada a 2/02/2024

I'm sorry to see that you're having difficulties with your Kiosk. We want to make sure you're maximising the benefits of installing kiosks in your business so we're keen to get any issues fixed as soon as possible.

Please call your Account Manager or email us at customersuccess@grafterr.com to arrange a call back from our tech support team, we'll get you up and running as quickly as possible. I'll also raise your concerns with our Support Manager who will investigate your concerns and reach out to you personally.

Thanks,
Grafterr

Resposta da Grafterr

6/02/2024

We're sorry to hear about your experience. We've checked our records and couldn't find any account under the name Andrew with pending funds. Please reach out with more details so we can resolve this quickly.

Apologies for any inconvenience caused.

Best regards,
Team Grafterr

Resposta da Grafterr

6/03/2024

It's wonderful to hear that Randel was able to assist you effectively and resolve your issues.

If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!

Team Grafterr

Resposta da Grafterr

6/03/2024

We're thrilled to hear about your positive experience with our team! We're glad he could assist you effectively.

If you ever need further assistance or have any questions, feel free to reach out.

Team Grafterr

Resposta da Grafterr

6/03/2024

We're delighted to hear that you've had a positive experience with our team!

Providing assistance around the clock is a top priority for us. If you ever need support or have any questions, don't hesitate to reach out.

Team Grafterr

Resposta da Grafterr

6/03/2024

We're thrilled to hear that! Our goal is to ensure that all your questions are answered and any concerns are promptly addressed.

If you have any further inquiries or need assistance in the future, please feel free to reach out.

Team Grafterr

Resposta da Grafterr

6/03/2024

Thank you for your feedback! We're committed to providing prompt and effective solutions to any issues you encounter.

Our team takes pride in their technical expertise and dedication to delivering excellent customer service. If you ever need assistance in the future, don't hesitate to reach out.

Team Grafterr

Resposta da Grafterr

6/03/2024

We're thrilled to hear that you're satisfied with the support provided by our team! Being called legends truly means a lot to us, and we're dedicated to ensuring that you receive top-notch assistance whenever you need it.

Your peace of mind is important to us, and we're here 24/7 to support you.

Thank you for your kind words and for choosing Grafterr!

Team Grafterr

Resposta da Grafterr

6/03/2024

We're thrilled to hear about your positive experience with Arqam!

Providing exceptional customer support is a top priority for us at Grafterr, and we're delighted that Arqam went above and beyond to assist you.

If you ever need further assistance or have any questions, don't hesitate to reach out. Thank you for choosing Grafterr!

Team Grafterr

Resposta da Grafterr

12/12/2023

I'm sorry to see that you had a delay completing your compliance checks.

Verification checks are completed automatically at the time of signup but sometimes advanced verification needs to be completed by a user when a transaction is highlighted as high-risk or potentially fraudulent by card providers. This is a rare occurrence and affects a very small percentage of user transactions. This process usually takes less than 24 hours but can take longer if a user fails to submit valid information which happened in this case.

1000s of users are receiving their payouts the next day and we're working hard to minimise verification checks for the small few who experience issues with their transactions.

Thanks,
Grafterr

Resposta da Grafterr

6/03/2024

We're glad to hear that you find our system easy and simple to use!

Our goal is to provide intuitive solutions that streamline your experience. If you ever need assistance or have any questions about our features, don't hesitate to reach out.

Team Grafterr

Resposta da Grafterr

6/03/2024

We're delighted to hear that our team member was able to assist you and resolve your issues promptly.

Providing helpful and efficient support is our top priority, and we're always here to help whenever you need assistance.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Team Grafterr

Resposta da Grafterr

27/11/2023

I'm sorry to see that you experienced a delay with your payout, we know how frustrating and difficult this can be.

Compliance is the biggest area of focus for us at the moment and we're working hard to streamline user sign-up and verification.

Whilst payout issues affect a very small percentage of our user base, it's super important to us that our users are safe and protected from fraud but don't experience any delays in receiving their funds. It's a fine balance and we haven't quite nailed this process yet for 100% of our customers. We'll continue to roll out improvements over the coming weeks.

Thanks for your feedback.

Andrew
Team Grafterr

Resposta da Grafterr

27/11/2023

Thanks for taking the time to leave your feedback on Grafterr GO! I'm sorry to see that you experienced a delay with your payout, we know how frustrating and difficult this can be.

Delays to payouts are rare and are often caused by unusual activity on an account, a one-off large payment for example. We work hard to quickly reach out to the customer affected and usually issue the payout within a few hours. On some rare occasions, we need to complete additional verification checks which include verifying business information which can take slightly longer.

We don't want our users to experience any delays in receiving their funds and we're working hard to minimise verification checks while keeping our users safe against fraud.

Thanks,

Andrew
Grafterr

Resposta da Grafterr

16/11/2023

Thanks for taking the time to leave your feedback on Grafterr GO!

I'm sorry to see that you experienced a delay with your payouts, I understand that this can be very frustrating.

On some rare occasions, we need to complete additional verification checks which include verifying your business information. Whilst these checks can be annoying and delay payout, they allow us to make sure that the businesses using GO! are genuine and that we meet the various financial regulations in the UK. All other UK payment providers have similar verification checks.

I can see that a payout has already been sent to you and we're sorry for any inconvenience caused.

Thanks,

Maggie
Grafterr

Resposta da Grafterr

6/03/2024

Thank you for your kind words!

We're thrilled to hear that our team at Grafterr has been helpful to you. If you ever need any further assistance or support, don't hesitate to reach out. We're here for you!

Team Grafterr