Bueno lo esencial de esta empresa GRATIAE, es que son honrados a carta cabal.- El pedido inicial sufrió un extravío entre Italia y Países Bajos, esto debió de ocurrir en 28-3-2024.- Pues bien como res... Ver mais
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Leia as opiniões dos outros
So far I am very happy with the treatment I've received from the ladies at Gratiae in Georgia. They are more than happy to help and they truly go out of their way to make sure you're satisfied. I real... Ver mais
I am so happy with all of the Gratiae products that I have purchased. Besides feeling very light on your face and body, your skin starts looking more radiant and young within a month. I especially lov... Ver mais
Gratiae face serum is a delight from the moment you open it, with a refreshing scent that lingers without being overpowering. Its formula works wonders, leaving your skin feeling luxuriously soft and... Ver mais
Informações sobre a empresa
Informações de contacto
1885 Beaver Ridge Cir, STE A, 30071, Norcross, Reino Unido
- 404-492-8133
- customerservice@gratiae-usa.com
- gratiae-usa.com
4,6
Excelente
101 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Alex was really helpful and recommended…
Alex was really helpful and recommended on the ULTROX mask. The mask did amazing job on my open pores. You can tell the difference after the first time of using
22 de janeiro de 2024
Opinião espontânea
replenishing eye serum
I ordered online and received it so quick! the products easy to use and provided the results faster then I thought. I got the replenishing eye serum that truly showed immediate effect. Highly recommended!
23 de janeiro de 2024
Opinião espontânea
No customer service
Purchased 3 jars of body butter. One was completely smashed with glass and cream everywhere. Packaging was terrible. Only some plastic was wrapped around them. I tried to contact customer service a couple of times. Even sent a photo. No response.
18 de dezembro de 2023
Opinião espontânea
Happy customer thank you 🙏
17 de setembro de 2023
Opinião espontânea
Resposta da Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
I paid a lot of money for nothing.
I went to Puerto Rico and was introduced to this product at Beauty Boutique. I purchased the platinum gravity-defiant express V lifting for under the eye. Needless to say it does not work because I was sold a product that was empty.
10 de julho de 2023
Opinião espontânea
Resposta da Gratiae USA
We sincerely appreciate your review, and we're sorry to hear that you had an unsatisfactory experience with one of our products. Your satisfaction is our utmost priority, and we're here to help.
Please note that as an authorized wholesale distributor, we aren't directly connected to individual stores. However, we are committed to assisting you to the best of our ability. To resolve any issues you've encountered, please reach out to us at customerservice@gratiae-usa.com. We'd be delighted to assist you with the product that didn't meet your expectations.
Your feedback is valuable, and we look forward to making things right for you
My young daughter purchased $160 of…
My young daughter purchased $160 of face cream from a kiosk in Miami after feeling pressured by the salesman she advised she was flying back to Mexico the same night with hand luggage only and said she would be able to take through to security as over the liquid limit, he assured her she could as was sealed and had a receipt. My daughter called me after purchased and i advised she wouldn’t get through security and would be confiscated and to go back for a refund, the kiosk refused a refund, I spoke to the kiosk sales person and advised he took complete advantage of a young girl (22) on her own and completely lied to her, but still refused a refund. On arrival at Miami airport he had to put brand new face creams in the bin and has nothing to show for her $160 he should be ashamed of himself and should not pressure young vulnerable girls into buying something he knew she would not be allowed to take through security at the airport
27 de junho de 2023
Opinião espontânea
Resposta da Gratiae USA
We genuinely appreciate your review and are sorry to hear about your recent experience at one of our stores. Your satisfaction is our top priority, and we're committed to enhancing your store visit.
Please understand that, as an Authorized Wholesale Distributor, we have limited control over individual stores. However, we are eager to assist you in any way possible to improve your store experience.
Kindly reach out to us at customerservice@gratiae-usa.com, and let us know the details of your store visit so we can work on making it a better one for you.
Your feedback is invaluable, and we're here to ensure your satisfaction.
Pricey
Pricey, but this is what my mom always asks for. For birthdays or Christmas's. She is super and loves this products.
17 de novembro de 2022
Opinião espontânea
Resposta da Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
The best products
I've been using the Gratiae products for over a year now and, frankly, I'm addicted to them. I especially love the Lifting Facial Serum and the AHA Cleansing and Peeling Foam. I like how my skin feels and looks after using them.
The orders were shipped quickly and delivered by a courier.
It is also very pleasant that a nice gift is attached to each parcel.
The customer support service is very helpful and promptly solves any issues. Thanks!
7 de novembro de 2022
Opinião espontânea
Resposta da Gratiae USA
Dear Tatyana ,
Thank you for taking a time to post nice feedback .
its helping us know everything going smooth. Please do not hesitate to contact us for any matterץ
Regards, customer service Gratiae
Gratiae is the best sckin care on market
Best skin care ever. I am 55+ and dryness, redness, saggy skin are gone.
i do recommend the brand. Thank you!
14 de novembro de 2022
Opinião espontânea
Resposta da Gratiae USA
Dear Olga ,
Thank you for your nice feedback , we are good to hear that our products has improved your life! Thank you for taking the time to get in touch. Best wishes
My favourite me-time
Very good products Smell fantastic. No more dry skin !!
11 de novembro de 2022
Opinião espontânea
Resposta da Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
For sensetive skin
i have sensetive skin and rosacea the gratiae products keep my skin free of any blemishes !!
8 de junho de 2022
Opinião espontânea
Resposta da Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
So overpriced at shoping center and…riga Airport
So overpriced at shoping center and airports,now I see prices online and see so massive difference😡
29 de agosto de 2022
Opinião espontânea
Resposta da Gratiae USA
We sincerely apologize for any inconvenience you may have experienced regarding the price difference between our authorized locations and online offerings. We want to clarify that we only authorize sales through our official website, where you can find our products listed with their accurate pricing.
It's important to note that we cannot guarantee the authenticity and quality of products sold outside of our authorized website. We take great care to maintain the highest standards of quality and service through our official channels to ensure our customers receive genuine and high-quality products.
We appreciate your understanding and thank you for choosing to shop with us through our official website and authorized locations, where we can provide you with the best possible products and customer service.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at customerservice@gratiae-usa.com. We are here to assist you.
Stephanie was so very helpful to help…
Stephanie was so very helpful to help resolve a damaged product occurring during shipping. I love these products! I have enjoying using these face and eye serums for years. Others think I am 10 ’years younger than I am. 😀
4 de agosto de 2022
Opinião espontânea
Resposta da Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
Resposta da Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
Anti aging 24 k magic mask noir
Good day. I had the best facial with Shira with the anti aging 24 k miracle mask noir. My skin was glowing after that👌
Natalie
23 de novembro de 2021
Opinião espontânea
Resposta da Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
Very good products!
25 de agosto de 2021
Opinião espontânea
Resposta da Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
Gratiae Compassion and Ethics
Gratiae states on its website accommodating refunds for items bought at a kiosk. We have a family member with a diagnosed bipolar disorder and manic episodes who bought over $11K during one such episode. We tried to return the items the very next day, the Kiosk is not willing to work with us. So we reached out to Gratiae Customer Service, and they are also not being helpful. This is a young married couple who cannot afford to be 11K in overdraft. Compassion and understanding would go a long way to showcase this companies ethics and values.
7 de julho de 2021
Opinião espontânea
Resposta da Gratiae USA
Dear Michelle ,
update-08/28/2021
Please contact us or leave us your contact information
*******************
Please accept our apologies for your experience.
I would also like to tell you a little more about our company. We are ONLY the distributors not the owners of the location you purchased from.
Our customers, such as the location you purchased your products from, are independently owned and operated. We do not staff the locations and do not have the authority over them.
Each independent seller has their own return/exchange and refund policies.
Please check at the bottom of your purchase receipt for any refund/exchange policies and contact your location directly.
Please give us a chance to resolve this and email me at customerservice@gratiaecosmetics.com
Please add: "Michelle /trustpilot" to the subject line.
Thank you!
OVERPRICED!!!
It’s a very good product but it’s so over priced in the shopping Center I paid £120 for the mask gel and moisturising cream!! That’s insane when online it’s around £23 pound for on product I would recommend to avoid it all cost when buying at the shopping Center
12 de abril de 2021
Opinião espontânea
Resposta da Gratiae USA
We sincerely apologize for any inconvenience you may have experienced regarding the price difference between our authorized locations and online offerings. We want to clarify that we only authorize sales through our official website, where you can find our products listed with their accurate pricing.
It's important to note that we cannot guarantee the authenticity and quality of products sold outside of our authorized website. We take great care to maintain the highest standards of quality and service through our official channels to ensure our customers receive genuine and high-quality products.
We appreciate your understanding and thank you for choosing to shop with us through our official website and authorized locations, where we can provide you with the best possible products and customer service.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at customerservice@gratiae-usa.com. We are here to assist you.
I have received first-class assistance…
I have received first-class assistance from Stephanie and I would like to give her stellar review. One of my purchased product was broken, which upset me greatly since I expected it so much. After I called her, I received a prompt email reply with the guarantee that I will receive a new one as soon as possible. The timely assistance is beyond my expectation. Thank you Stephanie, and I will you all the best during this special time.
20 de maio de 2020
Opinião espontânea
Resposta da Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
I changed my mind...
I started having bad opinion on package delivery, as I ordered product on April 4th and did not received anything on April 21st. I sent email to customer service, but their reply finished as junk email, so never noticed they tried to contact me. Stephanie from customer support called me on 23th and told me package was lost at postal office. They just send another package by Fedex with a tracking number. Thanks to Stephanie from customer service :)
23 de abril de 2020
Opinião espontânea
Resposta da Gratiae USA
We wanted to express our heartfelt gratitude for the kind and positive review you recently left for us. Your words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Your feedback and support inspire us to continue providing excellent products and services. We are dedicated to maintaining the high standards that you've come to expect from us.
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